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Best in the business for handling pages
What do you like best about the product?
PagerDuty gives you all the tools you need to handle pages with an easy to use interface.
What do you dislike about the product?
The customization for schedules can be tedious and annoying.
What problems is the product solving and how is that benefiting you?
We are bringing notifications forward and enhancing communication.
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Solid product delivers as promised
What do you like best about the product?
PagerDuty provides all the mechanisms to manage on call and event based remediation.
What do you dislike about the product?
No much, wish it was a little cheaper but understand the business model.
What problems is the product solving and how is that benefiting you?
On call and event based remediation scheduling.
Recommendations to others considering the product:
Solid product, buy it and enjoy it.
PagerDuty
What do you like best about the product?
Allows quick access and great API for alerting
What do you dislike about the product?
Doesn't have great dashboards for representing stats from a management perspective looking for on-call burn out and things of that nature. We had to leverage the API to build our own dashboards.
What problems is the product solving and how is that benefiting you?
On-call is much smoother now that we have implemented Pagerduty, it ensures our schedules and rotations as well as escalation paths are great
Recommendations to others considering the product:
Better reporting dashboards for managers
Automation of Automation
What do you like best about the product?
The ability to orchestrate automation from other platforms like Jenkins and locally using powershell or bash from an rbac controlled platform
What do you dislike about the product?
The free support is a bit hit and miss, and a convoluted sales process
What problems is the product solving and how is that benefiting you?
We have several automation platforms on multiple clouds verticals and this provides a high level and rbac control with full audit.
Recommendations to others considering the product:
Give it a go
Great scheduling system
What do you like best about the product?
Web interface is easy to use. It is great for scheduling jobs across multiple systems that you would normally put into cron. It has support for step functions, retries, etc.
What do you dislike about the product?
While mostly web based, there is still some backend configurations that must happen. I would prefer to be able to easily add nodes through the web console. Setting up authentication can be tricky. Especially when getting more granular with the controls such as allowing certain users access to a project to view but not execute jobs.
What problems is the product solving and how is that benefiting you?
We use rundeck as a replacement to cron jobs. We have many jobs (bash scripts, rake tasks, etc) that need to be ran periodically on short-lived AWS instances. Rundeck allows us to centralize this so that the job only runs on a single server in a cluster as well as centralizing the logging of these jobs.
End users getting help when they need it most.
What do you like best about the product?
Configurable for what we need. Integration was pretty simple, well documented for admins.
What do you dislike about the product?
Nothing in particular. Most of what our organization wrestled with is training, process-related.
What problems is the product solving and how is that benefiting you?
We were trying to ensure on call teams were notified effectively when high priority incidents occurred.
Integrated PagerDuty for escalated alerts
What do you like best about the product?
ability to create escalation workflows and rules
What do you dislike about the product?
integration with servicenow is not as configurable as we would like.it to be only limiting one service to one grojup in servicenow and not a many to many relationship
What problems is the product solving and how is that benefiting you?
On call and escalation for critical incidents
Faster resolution time
Faster resolution time
Effective way to manage a distyributed team for alert management
What do you like best about the product?
Ease of use and connectivity to the mobile platform
What do you dislike about the product?
There was nothing that I particularly disliked
What problems is the product solving and how is that benefiting you?
Connecting multiple on call reports for alrting on Incident Management
Easy integration
What do you like best about the product?
The integration took me only a few hours to turn on and start doing demos. Configuring too more but that’s expected.
What do you dislike about the product?
I wish there was more documentation about use cases or different ways other servicenow customers have configured it.
What problems is the product solving and how is that benefiting you?
Automatic call escalation. On call rotation
Great and easy to use
What do you like best about the product?
It was simple to configure with ServiceNow. Not much support required.
What do you dislike about the product?
There aren't any things right now that we dislike about PagerDuty
What problems is the product solving and how is that benefiting you?
We are using the PagerDuty app to integrate with ServiceNow to create Incident tickets for specific PagerDuty alerts.
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