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Pagerduty Admin and user
What do you like best about the product?
The complete stack of options for managing alerting and on call solutions, breaking down teams, schedules and on call shifts to have multiple people on call at different times of the day in an easily repeatable system is great and still managing escalation policies in there as well
What do you dislike about the product?
getting calls at 3am but thats not your fault. Mostly its the implementation of setting up an entirely new team, with everything you need to do if there was a quick start to get a new team up and running it with the option of cloning other teams schedules and alert.
What problems is the product solving and how is that benefiting you?
Pulling together multiple monitoring platforms from AWS, Pindom, Grafana and Kibana into one alerting platform that can alert using multiple systems (phone, email SMS)
Recommendations to others considering the product:
Get Some help to begin with, it will save you from tearing everything down and starting again if you make a mistake early on
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Great incident management
What do you like best about the product?
I was able to build custom applications to call Pagerduty APIs to set my specific filters. Upside: I have to build my own custom application to do filtering because PD filtering does not work for my purpose.
What do you dislike about the product?
Not anything I can think of because I haven't had any issues
What problems is the product solving and how is that benefiting you?
Assisting customers for the specific issues with services because it let's me get alerted.
Excellent
What do you like best about the product?
The easily configurable on call shift schedules.
What do you dislike about the product?
Apart from having for one incident multiple alarms sometimes, is what I need.
What problems is the product solving and how is that benefiting you?
Preventing downtime. Defend services level objectives.
Long Time User of PagerDuty
What do you like best about the product?
We have been using since 2012 and the product is always there for us. It always works and has very good integrations.
What do you dislike about the product?
Interface is a little dated and support is not always on top of it
What problems is the product solving and how is that benefiting you?
We use to get everyone involved in outages
Recommendations to others considering the product:
Great tool for DevOps teams
Alert Flexibility
What do you like best about the product?
The ability to customize alerting levels
What do you dislike about the product?
No easy reoccurring maintenance windows
What problems is the product solving and how is that benefiting you?
Able to respond quickly to production issues
PagerDuty review
What do you like best about the product?
Timely alert for any issue with our infrastructure was main reason we adopted PagerDuty. Some of the feature like first alert goes to support engineer and if the engineer fails to respond, second level manager is alerted, is very good. I think a tool like this is a must for 24/7 support environment.
What do you dislike about the product?
no such thing. I have used PagerDuty in past for many years and it was very helpful in proactively addressing any application on infrastructure issue.
What problems is the product solving and how is that benefiting you?
24/7 support
PagerDuty - Life Saver
What do you like best about the product?
Its helps in Monitoring the services of the team in an effective and efficient way.
What do you dislike about the product?
The call we get at night to monitor services in case of any issue, which sometimes turnout to be false alerts.
What problems is the product solving and how is that benefiting you?
Help to monitor services. And repeat alerts help in understanding the severity. Also I help save us from client escalations.
Recommendations to others considering the product:
Must try
Great service, no issues
What do you like best about the product?
Pagerduty is a reliable service that I've used at multiple different companies. They continue to innovate their product offerings and also host an annual conference where people can learn and network. Pagerduty also has a ton of integrations with other 3rd party services which makes it easy to use.
What do you dislike about the product?
I cannot find any real negative issues with pagerduty. I guess an improvement would be to make it easier to set up PTO or time off where all your schedules and on call rotations are automatically updated.
What problems is the product solving and how is that benefiting you?
We use pagerduty for monitoring all of our services. Pagerduty is incredibly versatile, and can be configured to meet everybody's needs.
Recommendations to others considering the product:
Do it
A great tool!
What do you like best about the product?
Helps us easily coalesce all of our production incident notifications! Allow us to create response schedules and maintain them
What do you dislike about the product?
A little bit lacking on the config side. Also ICS files are not standards compliant resulting in parsing difficulties for internal tooling. Difficult to construct intersecting schedules (e.g. different times on weekends vs weekdays)
What problems is the product solving and how is that benefiting you?
Identifying and responding to production issues in real time
Senior Programmer / Analyst
What do you like best about the product?
Its integration with our other tools giving us rapid response when things go wrong.
What do you dislike about the product?
I do not dislike anything about the tool. It meets our needs.
What problems is the product solving and how is that benefiting you?
We get quicker problem resolution and our team experiences less downtime because we are using PagerDuty.
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