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Very useful application for on call person
What do you like best about the product?
Ease of using the app to acknowledge and resolve the issue with a swipe
What do you dislike about the product?
To have the ability to change the resolve back to open
What problems is the product solving and how is that benefiting you?
To support on call responsibilities and it is useful to have the schedule and users under one application
Recommendations to others considering the product:
Use once and will never turn back
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PagerDuty is the lifeblood of our organization.
What do you like best about the product?
I run a Client Support team. Getting in contact with the Developers & Operations is essential to our job.
What do you dislike about the product?
Running out of licenses, especially when there are new team members to add to the rotation.
What problems is the product solving and how is that benefiting you?
Accountability; people can't hide from issues because of the visibility PagerDuty provides.
Great for app monitoring
What do you like best about the product?
It works, integrations are easy. Very reliable.
What do you dislike about the product?
Organization can be a little tricky. The concept of teams and services can be confusing.
What problems is the product solving and how is that benefiting you?
We reduce downtime and are able to reliably schedule on calls
Recommendations to others considering the product:
its great
Amazing product
What do you like best about the product?
I can change the sound which is very important for me
What do you dislike about the product?
Login from one device to other device is little difficult.
What problems is the product solving and how is that benefiting you?
OnCall rotation
The best incident response platform
What do you like best about the product?
the scheduling works well with this tool.It is easy to configure as per an individual need .
What do you dislike about the product?
nothing as such.This is a perfect tool I would suggest any organization to adapt to.
What problems is the product solving and how is that benefiting you?
It helps in incident management.Informing the person oncall in case of job failures.Helps in keeping track on who is owning any incident.Informs the oncall person about a failure.
Been using pager duty as a software engineer for years
What do you like best about the product?
Great mobile app, very reliable, lots of different alert options
What do you dislike about the product?
Not sure if this is something in your control, but I'd like to not have to switch my iphone off of silent in order to still get alerts
What problems is the product solving and how is that benefiting you?
We are able to catch issues early and be more reliable.
Helps us stay alert
What do you like best about the product?
The rotating schedule feature is awesome. This allows us to not have to worry about changing the contact info each time.
What do you dislike about the product?
We really don't dislike any features. It helps us save time and we can easily resolve a feature via phone.
What problems is the product solving and how is that benefiting you?
We used to have to change the contact info on a number we forwarded to someones cell each rotation. We now have that change automatically based on a call schedule.
Recommendations to others considering the product:
This saves us a ton of time and effort each call rotation.
Great tool for support
What do you like best about the product?
Scheduling and Notifications. Prompt phone calling, Slack integration.
What do you dislike about the product?
not intuitive to change or create schedules
What problems is the product solving and how is that benefiting you?
As an Ambulance company, we need to have 100% uptime. Pager duty helps with prompt responses to issues.
Does exactly what you want, with enough customization and simplicity
What do you like best about the product?
The ease of setting up scheduling for multiple types of rotations (day only, training, etc.)
What do you dislike about the product?
That I write software that pages at all and I have to get paged
What problems is the product solving and how is that benefiting you?
How important scheduling and time management are with PagerDuty teams
Recommendations to others considering the product:
The Notes feature is very difficult to interact with as we use a separate documentation area to track results of pages. When large storms happen, there is no way to aggregate.
Peace of Mind!
What do you like best about the product?
The App and phone calls to my cell phone are the best. If my website goes down I'll get a phone call and the app on my phone will alert me too. Great to have this peace of mind that my sites are being monitored.
What do you dislike about the product?
I can't think of any downside. Works great!
What problems is the product solving and how is that benefiting you?
We're solving the problem of website outages and notifications.
Recommendations to others considering the product:
Get it for the alert phone calls and app.
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