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Overall not bad
What do you like best about the product?
It works as intended, sends messages and calls until it gets a response. The escalation strategy works and while it isn't the clearest web UI, it is possible to see a dashboard view.
What do you dislike about the product?
The web UI can be confusing, and it alerts on recovery messages from our monitoring too (which may be an implementation issue more than a product one). The only other issue we had was setting up a user to be the financial person who owns the credit card info etc - that cannot be done via the web, it needs to be a phone call. For a company of its size, I would have expected a proper role for that.
What problems is the product solving and how is that benefiting you?
24/7 support calls for web services triggered by our monitoring.
Recommendations to others considering the product:
It works, it calls, messages etc. We have not used it beyond that functionality, but it works well and can be triggered easily by our data center monitoring.
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Tech start up standard in on-call and alerting
What do you like best about the product?
PagerDuty has simple but great alerting mechanisms for managing on-call. You can set schedules and different policies. Slack integration is great and is primary how we interact with the service. It also works with pretty much any third party service to hook into alerting - we have yet to run into any issues there. You can even create simple custom integrations for your in-house alerting using their APIs.
What do you dislike about the product?
The core concepts are still blurry, or too techy in my opinion. The debate for what is a service goes on and on. What really is a service? What is an integration? What is an extension? To this day I can't answer these clearly. It just needs to be simplified with human/business speak.
If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution.
If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution.
What problems is the product solving and how is that benefiting you?
Manages our on-call scheduling and alerting 24/7.
Great reliable tool, have been using for years
What do you like best about the product?
Diversity of notifications and smart tiers to make it clear who is on call, who is next in line, and what exactly happens during an emergency. Very reliable. We've also been able to adjust very quickly/easily if people leave the company or join the company.
What do you dislike about the product?
We are a very mobile based company; it would be great to have better native support so we could manage services more easily. If you don't use the platform regularly, you tend to forget who is who.... so being able to check-in on an app to make sure everything is current and up to date would be ideal.
What problems is the product solving and how is that benefiting you?
We have confidence now that we'll have proper response time for our production needs. We needed something that we knew would contact the appropriate people through the most appropriate channels. We also needed something reasonably priced for our size business.
Recommendations to others considering the product:
Implement it quickly and see results for yourself as a trial. You'll see that you'd rather be with it than without.
Pagerduty is very nice product for service infrastructure monitoring.
What do you like best about the product?
Great campatibilty with all kind product and services. Such a nice product with great functionality.
What do you dislike about the product?
There is nothing bad found about pagerduty, this is nice product, i ask my customer also to apply pagerduty on there service monitoring.
What problems is the product solving and how is that benefiting you?
Service operation related.
Best Alerting machanism
What do you like best about the product?
Communication: it's so robust that you wont miss any single alert.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want.
Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly.
What do you dislike about the product?
it alerts the users but doesn't deliver the message properly.. It just reads out the issue details or error messages reported in plain text to speech way and it annoys me every time when I receive a call. I would like to see it more smarter to tell the description smartly so it can be resolved without looking into the issue for more details or etc.
I do not see it updated the UI in long time that's a good to have.
I do not see it updated the UI in long time that's a good to have.
What problems is the product solving and how is that benefiting you?
Production issues are solved or take up immediately on a priority basis.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
It can be configured to send to multiple audience so it can reach to right audience.
Immediate resolution of issues that were serious and impacting the customers as well as businesses.
Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful.
Recommendations to others considering the product:
I couldn't think of any other service name when it comes to alerting mechanism. I would recommend you to try it out to see the better results.
Functionality adequate for our team needs
What do you like best about the product?
It has escalations which helps when I miss pages.
What do you dislike about the product?
When an outage is happening we know about the issue but will get paged/phone repeatedly with the same types of alerts. This is distracting and takes away focus from dealing with the class of issues
What problems is the product solving and how is that benefiting you?
We've been able to respond faster to incidents
Issues with the App
What do you like best about the product?
I like the whole concept of integrating alerts to your phone + app.
What do you dislike about the product?
Usability, if there's a burst of alerts it's hard to snooze them in batch. There is "Select Incidents" option but it's too hard to handle while driving. Obviously, if you are driving, it should have an auto-snooze option, which gets voided after sometime.
What problems is the product solving and how is that benefiting you?
A whole bunch of things from:
System liveliness
System progress(like a pipeline of events handled by an event handler)
Host metrics(Load, up/down)
System liveliness
System progress(like a pipeline of events handled by an event handler)
Host metrics(Load, up/down)
Absolutely great
What do you like best about the product?
almost no outages, does not lag in giving out responses
What do you dislike about the product?
User settings navigation could use a little improvement
What problems is the product solving and how is that benefiting you?
on-calls within are teams and our team has become more proactive than reactive
Recommendations to others considering the product:
None.. Keep up the good work
A nice alert monitoring system with lots of integrations
What do you like best about the product?
The best thing with PagerDuty is that it has numerous integrations with our existing apps such as New Relic and Slack, enabling us to establish an immediate response from our support team if anything goes wrong.
What do you dislike about the product?
The system configuration UI/UX could use a little improvement. The setup flow can be a bit confusing at times.
What problems is the product solving and how is that benefiting you?
The multi-tier support schedule is something we didn't realize that we sorely need
Great Service - works flawlessly for years
What do you like best about the product?
We mostly use the incidents/escalation/schedules policies for on call purposes. This is very convenient way of managing shifts for us. We've never had any issues with it and I would recommend it to anyone who is looking for escalation policies management and capabilities.
What do you dislike about the product?
We're not using many of the newer features (around statistics and such), as we're a smaller team we only need the on call escalation policies. I would like to be able to have more team members have the visibility into the incidents without having to get a user account for them
What problems is the product solving and how is that benefiting you?
Incident management and escalation policies.
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