External reviews
External reviews are not included in the AWS star rating for the product.
Fantastic feature set and reliable performance - everything you would want in a service like this.
What do you like best about the product?
The extensive integrations make this service fit easily into our infrastructure. It has been extremely reliable, which is essential for our time-critical operations.
What do you dislike about the product?
The scheduling window is a little tedious to work with if you have multiple schedules.
What problems is the product solving and how is that benefiting you?
Our regular support covers only business hours, but our on-call team needs to be alerted for any critical malfunctions that happen outside of that timeframe. PagerDuty acts as the link between our customers and after-hours emergency support team.
In an industry where fast response time is needed 24/7/365, we were struggling to find a way to let our customers reach us quickly and reliably. PagerDuty allowed us to give our customers one point of contact (Pager Duty) which would do all of the footwork of contacting the person on call.
In an industry where fast response time is needed 24/7/365, we were struggling to find a way to let our customers reach us quickly and reliably. PagerDuty allowed us to give our customers one point of contact (Pager Duty) which would do all of the footwork of contacting the person on call.
Recommendations to others considering the product:
Don't hesitate to dive in! This application can function just with the basics, but it has lots of extra tools and integrations that can allow you to build this out into a robust platform to support your emergency notification system.
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Makes Sure Nothing Is Missed
What do you like best about the product?
With Pager Duty, each user can choose how they like to be notified and in what frequency. In addition, with the use of the escalation, no incident goes unanswered, which is the major reason why we moved to Pager Duty. Since moving to Pager Duty, we have not had any case where an incident went unanswered, but plenty where the incident escalated because first and second responders didn't acknowledge the incident for one reason or another.
What do you dislike about the product?
How we do our on-call scheduling is a bit unique, and a lot of is done by using overrides within Pager Duy, which can be done through the UI, but is time-consuming. On the plus side, the API allows you to schedule overrides, so we built a little tool using the API that makes doing these overrides very simple.
What problems is the product solving and how is that benefiting you?
The major problem we are solving is incidents not getting answered, which since moving to Pager Duy, we have had no cases where an incident didn't get responded to.
Recommendations to others considering the product:
Take a look at the API documentation. We were able to automate a lot of our processes using the API, which has been very beneficial. If you don't have developers on staff, you could easily hire an independent contractor to build a little program that meets your needs using the API.
Best and most flexible scheduling capabilities are in PagerDuty
What do you like best about the product?
Flexibility and number of supported 3rd party apps integration.
What do you dislike about the product?
No easy way for one off shift swap for multiple days without using override for each day.
What problems is the product solving and how is that benefiting you?
Shift scheduling and incident escalation workflow.
Recommendations to others considering the product:
A ton of documentations are available. Search before contacting support.
Snowfire's PagerDuty Review
What do you like best about the product?
The seamless integration between the various devices/interfaces allowing to handle a pager easily from whichever means available at that point.
What do you dislike about the product?
The clunky feeling UI. It would be better to have a smooth looking and less bulky feeling UI.
What problems is the product solving and how is that benefiting you?
Handling on-call escalations.
Great for service monitoring
What do you like best about the product?
I really like the mobile app, And the way how can I customise the alert with extra data.
What do you dislike about the product?
Some part of the webpage has bad User Experience like override.
What problems is the product solving and how is that benefiting you?
We monitoring our service status, creating Alerts base on logs. And also tracking how many incidents we had the previous period.
Positive and reliable experience with PagerDuty
What do you like best about the product?
PagerDuty is simple to setup, reliable and capable of meeting needs from simple to complex. It is also easy to expand the configuration to more complex monitoring scenarios as the services being monitored expand and grow.
What do you dislike about the product?
Not much comes to mind, as I think the product is very well focused and suits my needs extremely well. The only thing that would be of benefit to me is to have geographically dispersed monitoring points to help isolate issues that arise from external network connectivity.
What problems is the product solving and how is that benefiting you?
I need 24x7 visibility into the status of certain critical services. I feel confident that my critical services are in the expected states.
Recommendations to others considering the product:
Don't hesitate to the try the service and see it perform in your environment.
Core part of our after hours workflow.
What do you like best about the product?
Pagerduty is easily integrated with the other platforms we use such as Slack, and also supports UP/DOWN emails to tie into our remaining systems.
What do you dislike about the product?
There are improvements to be made to the reliability of the Android app notifications.
Tweaks to the phone's battery saving modes are required for prompt alerts.
Tweaks to the phone's battery saving modes are required for prompt alerts.
What problems is the product solving and how is that benefiting you?
Pagerduty is the last step in our alerting process to ensure that a human takes responsibility for an incident and it is resolved within a suitable timeframe.
Recommendations to others considering the product:
Works well our our team as have never experienced downtime of the product.
Worth the trial, you'll be hooked.
Worth the trial, you'll be hooked.
Pager Duty Does What It Says It Will
What do you like best about the product?
The able to integrate with various platforms.
What do you dislike about the product?
Right now I get 4-5 alerts for the same incident; would love for that bug to be resolved!
What problems is the product solving and how is that benefiting you?
Incident management; we've been able to respond in a timely manner and make sure the correct people are involved in incident resolution.
Pager Duty always performs how we expect
What do you like best about the product?
I like how easy it is to integrate with many different services and create custom endpoints along with the custom on call schedules.
What do you dislike about the product?
One thing I dislike is there needs to be a more robust way to create rules of how our testing environment notifies us when something goes south after hours. We don't want to be woken up at 2:30AM in the morning for this since it's only testing. We wish there was a way that a notification would be held in a queue for a testing schedule and the notification is then sent when work hours start.
What problems is the product solving and how is that benefiting you?
PagerDuty is used to notify us when certain thresholds. It's really easy to configure.
Recommendations to others considering the product:
PagerDuty is relatively easy to set up. It integrates well with other software and the on-call scheduling is one of my favorite parts to this service.
Very solid platform
What do you like best about the product?
Nice integration with lots of other ticket product
What do you dislike about the product?
Extremely robotic voice. Sometimes it's very creepy when it announces about detected issues
What problems is the product solving and how is that benefiting you?
Customer Ticketing
Recommendations to others considering the product:
Add easier calendar integration. Every time I need to check calendar I need to go to site and look for my info
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