External reviews
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My experience is great.
What do you like best about the product?
No bugs, clear feature
What do you dislike about the product?
All looks amazing. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
Transparency of stability of production.
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Saved our Bacon
What do you like best about the product?
More than once, the easy alerts have made us heroes (or at least let us avoid being the villains).
What do you dislike about the product?
Really nothing. It is awesome. It does what it is supposed to do and makes us a better team.
What problems is the product solving and how is that benefiting you?
PagerDuty eliminated a bunch of cobbled-together notification schemes.
PagerDuty helps enterprises implement on call rotas efficiently
What do you like best about the product?
It's quite easy to implement overrides for when a deviation from the normal schedule needs to happen
Visual view allows you to easily see the schedule as well as the escalation points
Visual view allows you to easily see the schedule as well as the escalation points
What do you dislike about the product?
It's hard to know whether to acknowledge the problem when called since there's not much information given by the automated calling system
What problems is the product solving and how is that benefiting you?
Implementing an efficient on call duty system
Excellent platform for scheduling oncall duties and alerting personnel
What do you like best about the product?
Ease of use of main UI page to display the incidents
What do you dislike about the product?
The search function can be better improved.
What problems is the product solving and how is that benefiting you?
Having the mobile app makes alerting much easier to responding to. Auto refresh is great
Pretty cool tool!
What do you like best about the product?
I love the ease of use and the design most. I also quite like that there's a mobile and web version for use.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
We've really been able to get a grasp on issues right away. Previously, we've struggled rallying the troops when an incident arises. PagerDuty allows us to act fast on all levels.
Wakes me up at night
What do you like best about the product?
PagerDuty reliably and consistently notifies me of events within our infrastructure.
What do you dislike about the product?
It wakes me up reliably and consistently about events within our infrastructure.
What problems is the product solving and how is that benefiting you?
Prior to PagerDuty, we had text message alerts that didn't work as well or as fine grained as PagerDuty.
Almost as awesome as the Lego Movie
What do you like best about the product?
You can manage your alerts from web or via the phone application. The presentation is fairly straightforward and simple to use, particularly for those late night annoyance pages and half-awake moments fumbling for the phone. The history is easy to find if there are any questions about when a page occurred and who got it. The automated notification of when you go oncall and offcall is just as it should be with no messing about with forwarding another phone number and/or emails. Swapping oncall is easily done for any time frame. Excellent design overall.
What do you dislike about the product?
Finding past oncall dates is less than intuitive. And there is always a wish there was a greater variety of builtin sound choices (foghorn, sonar, whispers, meow, and of course Hells Bells) The largest issue is that there have been problems with the functioning of the phone application on Google Pixel phones for multiple team members. The most common issue is for the phone application to not recognize a pressed button after answering the call. This causes much grief as the call or page then rolls through to the next level. It is unclear what causes the issue or what an absolute fix is for it.
What problems is the product solving and how is that benefiting you?
The pager duty reports have helped management better realize the amount of off-hours activities and the built in escalation procedures have helped other groups with lax standards or weak alerting programs step up to better quality. In particular, because of how well pagerduty manages alerts, groups who write their own monitors now have a better way to interface than using emails or other kludges.
Recommendations to others considering the product:
PagerDuty has a great product with a strong focus and is both simple to use and easy to integrate with.
The industry standard for incident response
What do you like best about the product?
Pagerduty provides a small set of features but they are just the ones that you need to manage incident response across a team.
What do you dislike about the product?
I'd like to be able to define all the pagerduty configuration in a text file (e.g.: YAML) without using third party tools such as Terraform. I'd like an easier way to schedule people to be on vacation.
What problems is the product solving and how is that benefiting you?
It allows us to have the most relevant people notified in the event of a disaster and ends up reducing our response times to fix issues.
Dependable
What do you like best about the product?
Almost never misses any pages. Easy to ack a page/take actions immediately
What do you dislike about the product?
Nothing much to dislike, does what it does best
What problems is the product solving and how is that benefiting you?
NA
Really good experience since 4-5 years
What do you like best about the product?
Scheduled maintenance and the easy way to setup
What do you dislike about the product?
nothing right now. I love everything i used with Pagerduty
What problems is the product solving and how is that benefiting you?
pagerduty help us to stay 24x7 up with our platform.
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