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Oncall with pagerduty
What do you like best about the product?
The ease of usage in Mobile and web portal
What do you dislike about the product?
New features updates , which are not informed to all users and the features don't automatically get started on our account.
What problems is the product solving and how is that benefiting you?
Our alert notification tool for all production issues.
It's dependable and has a quite a few integrations to have life more easier
It's dependable and has a quite a few integrations to have life more easier
Recommendations to others considering the product:
It's a very good application with great ease of usability. They also have many new integrations going with the product
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Get all the alerts I want and more...
What do you like best about the product?
PagerDuty is completely reliable; I can't think of a single time when I should have received an alert and did not through PagerDuty.
What do you dislike about the product?
Sometimes managing the rotation is a little hard but it's not impossible
What problems is the product solving and how is that benefiting you?
Always aware of systems issues thanks to PagerDuty.
Recommendations to others considering the product:
We actually integrate pagerduty into internal systems at uber, but that's not an option in the "Do you integrate pager duty...w/any other software"
My recommendations would be that if you want a dependable monitoring solution to alert you when it's important and be a little quieter when it's less important, PagerDuty is an excellent choice!
My recommendations would be that if you want a dependable monitoring solution to alert you when it's important and be a little quieter when it's less important, PagerDuty is an excellent choice!
Pagerduty use for on call DBAs
What do you like best about the product?
Pagerduty allows my team to manage on-call schedules across time zones and makes it easy to manage the on-call schedule on the fly as needed. Pagerduty offers competitive pricing, which makes it easy to manage in your budget. The connectivity to other messaging or event providers means you will get the alert in a way that suits your business operations.
What do you dislike about the product?
Unless you configure your alerts in a lean way, you can suffer from alert fatigue. Pagerduty could do better at how alerts are grouped smarter during a flood of alerts on the same server or service.
What problems is the product solving and how is that benefiting you?
On call schedules are managed well across time zones and the service has good availability meaning we have confidence alerts will be sent to the appropriate engineer or developer.
It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur.
It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur.
Recommendations to others considering the product:
There are a few alternatives in the market however the engagement from PagerDuty's team has been very good.
One tool that should be in any startup business
What do you like best about the product?
The simplicity of configuration and setup. Even a simple and straightforward escalation work flow will save businesses a lot of money. Scheduling a maintenance is really good if you know your business release schedules.
What do you dislike about the product?
If there's anything I'd like to suggest is the local usage of phone numbers. As the group of phone numbers are kind of rotating. I have saved a bunch of phone numbers and save it on my phone so I'd know it's a legit call and not some scam looking phone call. However, sometimes phone number would change and so I wouldn't know where is the call coming from.
What problems is the product solving and how is that benefiting you?
Fixing and troubleshooting a web service that times out of or a server error response as quickly as it happened, these are just some of the nightmares to any business with online or ecommerce presence. PagerDuty helps activate teams to start troubleshooting and fixing as fast as possible.
Recommendations to others considering the product:
Be sure to have this application on top of any business with online presence or having a website or application that generates revenue. It's a must to have a monitoring tool. You don't need to be super techy to get this up and running.
I would say Guard of the Servers and Production env
What do you like best about the product?
Pager Duty Help me always to notify the critical alert on time, easy to configure with multiple level of on-call to minimize real trouble of production env
What do you dislike about the product?
Yes ! I have one . Whenever I am getting PD push notification from APP (Mobile APP) I use to acknowledge the PD incident. After acknowledge also I am getting call. I think there is no use of that I acknowledge from APP, That will be good if I acknowledge from APP(Mobile APP Push notification) I don't want to get a call for the same incident.
What problems is the product solving and how is that benefiting you?
Yeah! Previously we used some other Tool for Alerting, That wont escalate the multiple levels and not and proper notification too.
I like PagerDuty gives exact notification on time as expected.
I like PagerDuty gives exact notification on time as expected.
Recommendations to others considering the product:
Pager Duty have plenty of options, That will be good if you have admin access to feel all of the incredeible options.
It's reduce our half of the tension in off hour , Escalate the trouble on time without any miss.
Out of topic:
That will be good if they add Female voice on-call, Last 4 years hearing the same Guy voice is little boring LOL!! :-)
It's reduce our half of the tension in off hour , Escalate the trouble on time without any miss.
Out of topic:
That will be good if they add Female voice on-call, Last 4 years hearing the same Guy voice is little boring LOL!! :-)
Outstanding service that continue to evolve
What do you like best about the product?
PagerDuty has been number #1 in management of paging to all the teams I have managed and it is a pleasure to see them move more towards creating intelligent insights out of the alerts
What do you dislike about the product?
Some of their functions and advanced configurations are difficult to perform in the UI and there are several overlaps which are not obvious.
What problems is the product solving and how is that benefiting you?
Alert management and primarily paging of the right person at the right time. Future goal is to use PagerDuty to have advanced alerting correlation and dependency logic.
Recommendations to others considering the product:
Will solve your immediate need for technical engagment management adn will in the future expand alert coorelation capabilities.
PagerDuty helps us
What do you like best about the product?
PagerDuty allows us to easy manage our on-call schedules and coordinate our responses to incidents as they arise in a timely manner. With lots of integrations and connecting services available the functionality is pretty comprehensive.
What do you dislike about the product?
Ad-hoc on-call overrides are not as efficient as they can be and some competitors offer more flexibility in this regard.
What problems is the product solving and how is that benefiting you?
PagerDuty lets us support our products the way we would like to, with the right level of support of orchestration without being too heavy handed.
PagerDuty: Always There
What do you like best about the product?
PagerDuty's app is cleanly designed, easy to use, and reasonably complete. The notifications arrive on-time and accurately relay the triggered alert. The UI is sleek, pleasant to look at and right to-the-point. The app rarely, if ever crashes or exhibits reliability problems - a good characteristic to have in a monitoring app. It's a nice warm-and-fuzzy feeling that really helps when you're on-call.
What do you dislike about the product?
PagerDuty's buttons for snoozing and acknowledging alerts overlap. The schedule interface doesn't show what I want to see first - a monthly schedule that looks like a calendar page that shows on-call rotations. I'd like the current list format to stay available for more complex schedules, but I think the default should be something more recognizable and easy to compare with other calendars.
What problems is the product solving and how is that benefiting you?
I no longer have to sort through email, chat backlogs, or write custom tooling to get statistics or information about a given page. PagerDuty has helped us reduce our mean time to response (MTTR) and provide more reliable services by reliably delivering alerts. Organizing and summarizing alerts can be difficult and while PagerDuty does a lot to make this easier, there are some ways I want to query alert history that aren't easily possible without hitting the API. The API could be a bit more consumer focussed and concise. It should be super easy to query for who's on call for a given team and for a given service.
Recommendations to others considering the product:
Organize your alerts well. Only alert on actionable items.
Get alerts and fix issues fast
What do you like best about the product?
I like instant alerts by call, production rotation schedule and email notifications. Easy setup.
What do you dislike about the product?
Did not find any. Hope it keeps up current product and improve it.
What problems is the product solving and how is that benefiting you?
Instant alerts on Application errors, failures by call and emails
Great for escalating and managing schedules
What do you like best about the product?
I love the feature that allows me to easily define a follow the sun schedule that keeps my team from having to wake up when there's someone already in an office somewhere, and keeps me from having to manage the schedule at all as it rotates. The team can override and swap as they please and i get a clear view of whose on at any time.
What do you dislike about the product?
waking up for no good reason! Waterfall alerts where you get a billion alerts for the same underlying issue. Not being alerted when someone forgets to turn alerts back on after maintenance.
What problems is the product solving and how is that benefiting you?
We have completely eliminated call-outs during business hours, using follow the sun. As operations manager I can quickly identify my most painful and reoccurring incidents using the new operational review Analytics feature, which has allowed me to show the benefit of investing development time to fix issues that hurt the on-call teams
Recommendations to others considering the product:
The support team are great and there is a lot of knowledge that they can help with when setting up your systems. Also, there is a lot of help articles. Its worth reading up before you implement as you will be able to benefit from a better setup
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