External reviews
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Great product with a few quirks
What do you like best about the product?
The best thing is that it just works..
We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose.
I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs.
And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome.
We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose.
I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs.
And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome.
What do you dislike about the product?
I don't like it when it wakes my up at 4 AM in the morning. lol. JK.
its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of?
its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of?
What problems is the product solving and how is that benefiting you?
Its great to know immediately that your servers have gone kaput in prod the moment something goes wrong.
Recommendations to others considering the product:
Its a great tool that makes your life very easy, be it a dev or a systems guy or a admin.
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Clear and solid tooling
What do you like best about the product?
We use Pagerduty in our main infrastructure. It never failed on us, is solid and stable. We completely rely on it to know if something's up (or down ;)).
What do you dislike about the product?
No new interested features get released, or at least not that we started using. For example a post mortem reminder or even offering one would be a great addition. However Pagerduty does what is promises and does it well.
What problems is the product solving and how is that benefiting you?
Getting notified when something isn't working properly. We have all kinds of alerting rules setup so we don't get false positives and get notified when we want to.
Enhancing day to day Ops with Pagerduty
What do you like best about the product?
Ease of use combined with the possibility to receive notifications based on personal preference.
What do you dislike about the product?
No immediate downsides, obviously you need to spend some time with it to get the most out of all the different options and configuration possibilities.
What problems is the product solving and how is that benefiting you?
Unified notifications, regardless of the monitoring platform used.
Faster responses because the number of notifications decreased to only the relevant issues.
Faster responses because the number of notifications decreased to only the relevant issues.
A Great tool that keeps an eye on our system stability
What do you like best about the product?
Immediate notifications in many different ways
What do you dislike about the product?
The tool satisfies my requirements. Can't find anything that I dislike really.
What problems is the product solving and how is that benefiting you?
Our stability is under control and reaction on the system hiccups increased significantly. As a result, the uptime is affected positively!
Recommendations to others considering the product:
Simply try and you'll be surely surprised with the great quality of the service
PagerDuty help us very much in error detection.
What do you like best about the product?
We have used PagerDuty on a vast scale in our projects. Pager duty helps us very much in getting the alerts and the integrations provided by them are fantastic. In a span of a few days, we have become a fan of Pager Duty.
What do you dislike about the product?
What I don't like about Pager Duty is that it kind of annoys developer in the middle of the night, but that's its job. But we are satisfied in the last, but at the time of call it kind of annoys us. But this is the thing we have deployed it for.
What problems is the product solving and how is that benefiting you?
We are using Pager Duty for Incident management, so we have set up various policies based on those policies we get the alerting in Pager Duty.
Recommendations to others considering the product:
It's good you can go for it.
Awesome tool for OnCall Duty
What do you like best about the product?
PagerDuty is simple, yet a brilliant tool for incident reporting and quick turn-around; quick turn-around is the key success factor in incident handling. It provides you integration with many other incident reporting tools, for example, Slack. A quick access to everything that you need to have beforehand while handling an incident gives you a feel of abundance. Having the links to pre-configured tools that take you directly to the info collected and analyzed by other tools helps in responding and tackling the incident in an agile manner. Thanks to PagerDuty's seamless integration.
What do you dislike about the product?
It consumes lots of data when accessed via mobile.
What problems is the product solving and how is that benefiting you?
Alerts and it's configuration has helped a lot in becoming true agile in incident handling. Snooze feature is good, gives peace while looking into incident details as it avoids escalation up in the chain.
Recommendations to others considering the product:
PagerDuty is a MUST HAVE when you are seriously in the cloud business.
Exactly what we needed for our web-based business
What do you like best about the product?
Being able to create PagerDuty incidents from a variety of different triggers, such as emails from support staff, and automated alarms from AWS.
Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
What do you dislike about the product?
The only thing I dislike about PagerDuty is getting paged, and that's hardly the tool's fault!!
What problems is the product solving and how is that benefiting you?
Because our business is online and has customers worldwide, it is crucial that we know about any issues, 24/7. PagerDuty allows us to set up automated alerts for server issues, and also makes it easy for our support staff (who do have 24/7 coverage) to alert technical staff out of business hours.
Recommendations to others considering the product:
Make sure you know how to detect problems, once you do, PagerDuty is perfect for alerting the right people to deal with the problems.
Easing out ones work via Pager
What do you like best about the product?
That I get to know immediately if there is issue in the system
What do you dislike about the product?
Sometimes the incidents are not resolved automatically. Also, whatsapp integration would be great!!!
What problems is the product solving and how is that benefiting you?
Impending system instability
Recommendations to others considering the product:
Whatsapp Integration would be useful
Works as advertised
What do you like best about the product?
Slack integration and good control over alert and escalation policies
What do you dislike about the product?
PaherDuty's phonecall bot isn't very legible at times.
The android app could also do some work.
I once accidentally marked a violation in some other team's project resolved and couldn't figure out how to roll it back.
The android app could also do some work.
I once accidentally marked a violation in some other team's project resolved and couldn't figure out how to roll it back.
What problems is the product solving and how is that benefiting you?
PagerDuty helps inform the relevant teams about errors and warnings related to their deployment.
It's really helpful for us to know beforehand that our containerised deployments are working as expected.
It's really helpful for us to know beforehand that our containerised deployments are working as expected.
PagerDuty is invaluable
What do you like best about the product?
PagerDuty's fantastic integrations help us stay on top of our incident management where ever and whenever. The ability to schedule escalation policies helps rotate our on call staff easily.
What do you dislike about the product?
Would like PagerDuty to have a smaller list of numbers which we could whitelist on our phones.
What problems is the product solving and how is that benefiting you?
Our CEO and CTO have no problems with stressing out about our infrastructure or essential services having problems.
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