PagerDuty Operations Cloud
PagerDutyExternal reviews
914 reviews
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Has good potential
What do you like best about the product?
- single view for all the alerts
- Better visualization of ios app
- Better visualization of ios app
What do you dislike about the product?
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall
- webUI is pretty bad
- webUI is pretty bad
What problems is the product solving and how is that benefiting you?
- All incidents in one place
Long Time User of PagerDuty
What do you like best about the product?
We have been using since 2012 and the product is always there for us. It always works and has very good integrations.
What do you dislike about the product?
Interface is a little dated and support is not always on top of it
What problems is the product solving and how is that benefiting you?
We use to get everyone involved in outages
Recommendations to others considering the product:
Great tool for DevOps teams
Automation of Automation
What do you like best about the product?
The ability to orchestrate automation from other platforms like Jenkins and locally using powershell or bash from an rbac controlled platform
What do you dislike about the product?
The free support is a bit hit and miss, and a convoluted sales process
What problems is the product solving and how is that benefiting you?
We have several automation platforms on multiple clouds verticals and this provides a high level and rbac control with full audit.
Recommendations to others considering the product:
Give it a go
Dropped for Twilio
What do you like best about the product?
Ease of use. The configuration of PagerDuty was much simpler than current solution
What do you dislike about the product?
It was not compatible with our other tools
What problems is the product solving and how is that benefiting you?
Escalations based of INCs and trigger conditions programmed via service desks
PagerDuty
What do you like best about the product?
Able to complete all functions inside ServiceNow ticket. No need to swivel chair between app and ticketing system.
What do you dislike about the product?
Needs better way to display on call schedules within ServiceNow.
What problems is the product solving and how is that benefiting you?
On call schedules, communication of incidents.
On-Call system
What do you like best about the product?
Ability to schedule on call and an escalation policy for on-call
What do you dislike about the product?
Pagerduty spams you, Calls and texts you based on a policy. Would like to receive texts during the day and calls at night, allowing the on-call to wake up
What problems is the product solving and how is that benefiting you?
PagerDuty was put in place to solve on-call scheduling, notification, and escalation if on-call is missed.
Quick and easy alert
What do you like best about the product?
The alerts are manageable and easily configurable as per your business processes. Call hunting and scheduling is very good.
What do you dislike about the product?
Integration is not seamless. It has some challenges and we still have to use both Pagerduty for configuration.
What problems is the product solving and how is that benefiting you?
After hours critical alerts have solved a few incidents. Quick resolution due to timely alerts helps running the business with minimum downtime.
A great single pane of glass to map alerts to people
What do you like best about the product?
I like how easy it is to setup a call schedule. You can add multiple forms of contact so it can email or call, while also going down the line of support engineers.
What do you dislike about the product?
I dislike how clunky it is to setup services in PagerDuty. It's tedious to setup 10+ services that you want to page on.
What problems is the product solving and how is that benefiting you?
We needed to map alerts in Datadog to a list of people to notify. PagerDuty fits that need.
Good system for server monitoing
What do you like best about the product?
It's an excellent system with many flexible options to set up the ,monitoring rota.
What do you dislike about the product?
It's not that i dislike but it could be better if it can ask for a comment for actions to a trigger like acknowledge, resolve.
What problems is the product solving and how is that benefiting you?
It gives the flexibility of setting up alerting rules in various levels.
Incident Management done right with little rough edges around user experience
What do you like best about the product?
I really like the documentation which appears next to each setup process and various guides on incident management.
What do you dislike about the product?
I am currently part of multiple team setup and It is not easy to navigate between multiple team's services.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
What problems is the product solving and how is that benefiting you?
We are trying to formalize process of incident management reporting and on call schedules among team members. We have now setup the on call schedules enabled teams to setup their own incident management policy.
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