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Great tool for incident management
What do you like best about the product?
1. Easy to get support on your products and manage the support schedule
2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice
2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice
What do you dislike about the product?
The scheduling logic sometimes gets too hard to debug, esp if there are conflicts. The UI does not alert on conflicts very well
What problems is the product solving and how is that benefiting you?
Since pagerduty, it's become a single tool for support management
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Suits every DevOps Emergency needs
What do you like best about the product?
Pagerduty tool is really helpful for DevOps in emergency needs. It alerts everyone in all timezones with various options.
What do you dislike about the product?
Nothing much to dislike. We liked all the features that Pagerduty provided
What problems is the product solving and how is that benefiting you?
We are solving our needs related to responding to IT emergencies
Straightforward, but essential.
What do you like best about the product?
We use pagerduty primarily for alerts for our systems. Even though it's relatively simple in it's takes, it's 100% essential for our business.
What do you dislike about the product?
In a word, setup. It took a bit to get setup, which i suppose is expected, but still it took a bit. Also it didn't work one time but i'm not sure that was pagerduty's fault.
What problems is the product solving and how is that benefiting you?
Instant downtime alerting. I realize there's a few other products that do this but Pagerduty has worked great for us after it was setup.
Recommendations to others considering the product:
Maybe get some third party help with the setup if you aren't completely sure on how to set it up.
Great
What do you like best about the product?
Loves that Pagerduty alerts via email, message and call. It helps us make sure we don't lose track of the alert and then re-alert it after a scheduled time again.
What do you dislike about the product?
UI could have been better.
Incident response integration can be improved.
Incident response integration can be improved.
What problems is the product solving and how is that benefiting you?
System Correctness.
System Uptime.
System Latency.
System Uptime.
System Latency.
Great tool for alerting
What do you like best about the product?
The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing).
What do you dislike about the product?
Sometimes alert resolutions are delayed, or alerts are queued in a way that i get a second alert about the same issue, despite the fact that I already marked it as resolved. It's a minor issue but it could be improved.
What problems is the product solving and how is that benefiting you?
Pager Duty helps ensure that if our platform experiences an outage or other incident that we get notified about it immediately.
Recommendations to others considering the product:
It seems very simple but it is a very effective tool; it works as advertised and gets the job done.
Always notifies me of issues
What do you like best about the product?
PagerDuty does its main job really well: notifying me of alerts. I have a team of several engineers who are in various on call rotations and I trust PagerDuty completely to alert us if our systems fire off an alert to PagerDuty. The only times I've ever failed to get a notification from them it was because I had problems with cell networks.
What do you dislike about the product?
All the extra stuff. PagerDuty is trying to be a bigger platform and do things other than delivering messages. I'd really love it if they spent more time focusing on core features, like richer on call rotation features and smarter incident identification from alerts, and less time on AI and other nice-to-haves that are not reasons why I use PagerDuty.
What problems is the product solving and how is that benefiting you?
Make sure everyone who needs to know gets notified when there is a problem with our services.
Great, reliable service. UI and Customizability could be improved
What do you like best about the product?
Pagerduty's paging service is very reliable. We heavily rely on pagerduty in production and have not seen a missed pager once received by pagerduty.
What do you dislike about the product?
There could be a lot of usability and customization improved with the web UI.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
What problems is the product solving and how is that benefiting you?
Ensure 24/7 production systems are running smoothly
Amazing Pager Duty
What do you like best about the product?
I really like the way that I can schedule a on call rotation schedule and the Pager Duty automatically call my colleagues . Thera are a lot of integration with Slack and service now tool that we already did. I really would like to integrate the pager duty with Jira to create stories cards automatically. We integrate the Pager Duty in slack, so we can pager anyone using our slack channel.
What do you dislike about the product?
I really dislike the possibility to integrate Pager Duty into Jira Kanban Tool, so this automation could create a story and facilitate our life.
What problems is the product solving and how is that benefiting you?
All Incidents are automatically paged by PagerDuty. We can save time and costs because we don't need an employee working in a different shifts. We don't need operational center to monitoring our work queue. All call is made automatically without human intervention.
Recommendations to others considering the product:
PLease, consider to integrate Jira and Pager Duty to create stories when we are called.
The best solution to trigger a panic attack
What do you like best about the product?
Schedules and over rides are simple and easy to configure as well as when, where and how the alters make it to your device, desktop or team
What do you dislike about the product?
I would love to see a way to create multiple maintainance windows with the same criteria. Right now it has to be done for each day individually
What problems is the product solving and how is that benefiting you?
We have a fairly complex echo system that requires the ability get the right people involved quickly. We have made incidents more easily tracked as well as provided an extra level of transparency. Timeliness are easier to find and gaps are easily identified
Recommendations to others considering the product:
Great product. I am not privy to pricing, but this is a top rate solution. Best solution to trigger panic attacks
makes my job easier. no need to fear missing an alarm
What do you like best about the product?
1) Being able to customize notification methods, and having multiple types of notifications. And each user can set theirs for what works best for them. 2) Peace of mind! Having an escalation policy means there's no worry about incidents going unhandled. 3) That it integrates with Slack so I can acknowledge and resolve incidents from Slack chats. This is what I end up doing 90% of the time, rather than using the web or mobile apps.
What do you dislike about the product?
1) The web and mobile apps can be slow. 2) Setting overrides in the web app takes more mouse clicks than I think is necessary. This is about the only thing I use the web app for.
What problems is the product solving and how is that benefiting you?
More confidence that problems are being handled. Because it will continue to bother you until you acknowledge, there's no worry about sleeping through an emergency. That occasionally happened before we started with PD because we relied on push notifications from our email client. PD = more confidence and less stress.
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