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A simple product that allows everything we need
What do you like best about the product?
I like the simplicity of use. The interface is very clear. Also it offers a large feature set and I don't see any limitation.
What do you dislike about the product?
To be honest I don't see any! Pager Duty meets exactly our needs!
What problems is the product solving and how is that benefiting you?
It's good to know that when one of our servers has difficulties, we'll be called so we can react quickly in order to get our instances back.
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Does the job
What do you like best about the product?
Pagerduty allows for alerting for my on call engineering teams. It's never once failed to do exactly what we needd.
What do you dislike about the product?
Maybe it is the way we are set up but maintaining the rota'd schedule is quite painful.
What problems is the product solving and how is that benefiting you?
Our use-case is very simple. If we get a P1/Sev1 issue wake up the on-call engineer!
Recommendations to others considering the product:
I've not found a better solution.
Pagerduty is very useful, it helps us engage my small team to co-ordinate effectively.
What do you like best about the product?
The escalation policy and scheduler are very helpful.
What do you dislike about the product?
I wanted to track my activity and my team members activity in pagerduty. I couldn't find activity past 14 days. I want this information to be able to download it as csv files for other reporting purposes.
What problems is the product solving and how is that benefiting you?
Snoozing feature helps me focus on other issues and not worrying about missing something important.
Best escalation software
What do you like best about the product?
Very easy and comprehensive integrations with various other software (Jira, ServiceNow, new Relic etc)
What do you dislike about the product?
I don't think there is anything I dislike in pagerduty. It works very well since we adopted that in our company.
What problems is the product solving and how is that benefiting you?
Escalations for engineers are made easy. It's clean and works well for what we require.
An efficient and effective way for us to manage our Out of Hours
What do you like best about the product?
easy alerting and management of out of hours calls
What do you dislike about the product?
would love it to be able to ingest our separate out of hours mailbox
What problems is the product solving and how is that benefiting you?
reduction in downtime for business critical services across site
Core Meltdown Monitoring on steroids
What do you like best about the product?
Whenever something happens, PagerDuty wakes us up first, even when we are not sleeping. It never fails.
What do you dislike about the product?
It can destroy your night's rest in no time.
What problems is the product solving and how is that benefiting you?
Immediate Action triggering.
User friendly
What do you like best about the product?
Option we have on this platform to get alerts and on time is way too awesome. Kind of traffic you handle doesn't affect your performance.
What do you dislike about the product?
Ux/ Ui is not that bad, but can be improved, because searching within account is tedious task.
What problems is the product solving and how is that benefiting you?
Getting real time alerts
Safeguard for our system
What do you like best about the product?
PagerDuty is an efficient way of doing the alerting when it is required to collect the data from a few sources and notify only the relevant persons via the means those people prefer.
What do you dislike about the product?
Sometimes, it feels like PagerDuty is meant for big corporations with many teams/departments where the incident process is complicated. Building something really simple is not possible or obvious and requires thinking of the play scenarios in the terms of a big company.
What problems is the product solving and how is that benefiting you?
Pagerduty provides a vital part for our system making a bridge between automated monitoring and us humans. Being a small company, we could not afford having a dedicated team of Operations who keeps an eye on the system. Instead, we invested some time building several layers of monitors that all are integrated into Pagerduty. PagerDuty then do the rest---Collects the alerting data and notifies only the relevant people giving them the relevant data to react.
On point alerts, on multiple channels
What do you like best about the product?
I can sleep well at night, knowing that if something happens, PagerDuty will alert me and keep it going until it knows I am informed.
What do you dislike about the product?
Sometimes it does not understand the digit I send during the phone call.
What problems is the product solving and how is that benefiting you?
We have multiple systems that can have downtimes or can encounter issues, but we can connect all those systems to one alert tool.
Recommendations to others considering the product:
You can rely on its escalation policy.
Reliable and robust
What do you like best about the product?
PagerDuty allows for us to effectively scale our oncall and escalation paths across many teams and schedules. It is very easy to learn and manage from an admin side.
What do you dislike about the product?
Reporting and historical incident tracking interface is not the best.
What problems is the product solving and how is that benefiting you?
We provide off hours support with 10+ teams and escalations paths. We use it for automated alerting from system generated alerts as well as notification triggers from clients directly.
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