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Pager Duty does well at one critical thing
What do you like best about the product?
PagerDuty makes it simple to gather alerts from many different sources and notify the people who can take care of the problem. The web interface is clean and easy to figure out. The mobile app works well, and allows me to acknowledge alerts straight from my phone.
What do you dislike about the product?
I've had a hard time coming up with a downside with how I use PagerDuty. I have setup a couple of groups that need to get alerts. I can setup an override in case someone else needs to be on call for a few hours or a day. When alerts come in they go to the appropriate user. When PagerDuty has a problem with their infrastructure (which is honestly pretty rare) they are good at communicating what is down and when they expect it to be back.
What problems is the product solving and how is that benefiting you?
PagerDuty gives me ease of mind knowing that the right person, or group of people is getting an alert when our application is slow or our infrastructure is down. It allows my team to unplug from email or Slack and focus on what is most important at that time, knowing that if there is a critical problem, PagerDuty will let us know.
Recommendations to others considering the product:
Other players in the space are OpsGenie and VictorOps. I have never used either, but it's probably worth checking all competitors if you are looking to implement something like this.
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Good experience over the years
What do you like best about the product?
PagerDuty has been very reliable and does its job well.
What do you dislike about the product?
We would use it more if it were a little less expensive per person. It's annoying that pagination defaults to 5 items instead of 100 (can't this be a user preference?). Also, it's difficult to notify two groups of people of the same incident: if one person from group A acknowledges, it cancels the alerting of group B.
What problems is the product solving and how is that benefiting you?
PagerDuty ruins my sleep. Thankfully, not too often. It works to notify us when our systems have a problem.
Recommendations to others considering the product:
Use the default PagerDuty alert on your sound. If you use something like Red Alert from Star Trek, watching Star Trek will make you jumpy.
It's very helpful to monitor the processes.
What do you like best about the product?
The levels and escalations policies are the best thing. It provides great flexibility.
What do you dislike about the product?
If i just cut an incoming call, due to some reason, Still i keep on getting multiple calls. I think, It'd be better to re-call after a few minutes. There is also another case, when i resolve the PD, But still i get a call, and when I hit 6 to resolve the PD through call, It says "The incident is already resolved"
What problems is the product solving and how is that benefiting you?
We are SAAS based company. Our processes heavily depends on the client side inputs(files) which are consumed by our processes, We don't have any control on the client's input, If the input is wrong, then our process would fail and we want to get notified in such cases.
Recommendations to others considering the product:
I'd highly recommend it for the system where one would want to get notified about the critical application states.
Respond to alerts raised in public cloud
What do you like best about the product?
Reliability and quick response of service,
What do you dislike about the product?
Need to see correlation of alerts in a time window
What problems is the product solving and how is that benefiting you?
Respond to the alerts quickly from anywhere in North America.
Good Product, but has some kinks
What do you like best about the product?
Highly available, very loud alerting system that gets me to managing alerts faster. I also use both desktop and mobile platforms and they work pretty seamlessly.
What do you dislike about the product?
Trying to understand which team are the alert pertaining to. Also, it is very difficult to determine who is on call next w.r.t. to my team - I usually have to click around 5 or so pages before I find the schedule listed. This is because (as an IC) I am only on one schedule, so it should not be that difficult.
What problems is the product solving and how is that benefiting you?
Problems that we have solved are mostly making sure our services are have uptime. We have also used it to page specific people and get them online as soon as possible to identify and solved the incident. Beyond notifications, we have not branched out.
Recommendations to others considering the product:
Use PagerDuty if you are looking at getting notifications as soon as possible while you are offline. These are best if they are automated and getting pagerDuty integrated into your platform is surprisingly easy.
The Industry Standard for Alert & Incident Management
What do you like best about the product?
Pager Duty is extremely reliable and has tons of integrations with the top alerting systems - plus you can easily make your own
What do you dislike about the product?
Pager Duty can get a little pricey. Could be an issue for small companies / startups.
What problems is the product solving and how is that benefiting you?
Pager Duty is the hub for all of our alerts that need action. We pipe in email alerts from other systems, alerts from data dog, new relic and other monitoring systems.
Recommendations to others considering the product:
It matters ALOT to have a reliable alerting platform. Don't go for cheapest when you are looking to setup escalations and incident management. It is also really helpful to have a platform with tons of builtin integrations. We love the fact you can use everything from email to a native integration with New Relic. We also love the scheduling and call rotation features. This really helps reduce burnout when it comes to your team and encourages cross training. I highly recommend pager duty from my usage over the last 5 years across 2 different companies.
PagerDuty notification
What do you like best about the product?
Excellent tool for notification during any issue/outage
What do you dislike about the product?
When I'm been paged and most of the time, while it check the INC it would have resolved.
What problems is the product solving and how is that benefiting you?
Host disconnection/P1 /P2/P3 issues
Recommendations to others considering the product:
YES
Overall great service
What do you like best about the product?
The reliability of know that I will be alerted when something wrong is happening.
What do you dislike about the product?
The UI on the App is not intuitive to know when is your next on-call
What problems is the product solving and how is that benefiting you?
Staying on top of issues and provide quick resolutions
Recommendations to others considering the product:
Use it to keep users aware of real issues and not all alerts should be sent to pagerduty
Does the Job
What do you like best about the product?
PagerDuty is great in that it can override system settings (if you allow it to), so you can page someone even if they have DND turned on or have their phone on silent.
Also, PagerDuty's API documentation is good. It's quite extensive and offers testing functionality. This lowers the barrier of working with it as you can test the endpoints directly from their site and understand how it works before actually implementing it yourself.
Also, PagerDuty's API documentation is good. It's quite extensive and offers testing functionality. This lowers the barrier of working with it as you can test the endpoints directly from their site and understand how it works before actually implementing it yourself.
What do you dislike about the product?
The UI is a bit cluttered. Not the worst, but when there's an incident, knowing who or how to escalate isn't the most intuitive. To work around this, we tried setting up the PagerDuty integration for Hubot. However, it was finicky, so we ended up writing our own.
Also, they only allow you to get notified of going on or off call 48h ahead of time, which isn't super helpful. Ideally, we'd like to be able to have more flexibility with that so people have plenty of notice before they go on-call, and if they have a conflict, they have plenty of time to find someone to swap with or someone to cover for them.
Also not a fan of their per-seat pricing model.
Also, they only allow you to get notified of going on or off call 48h ahead of time, which isn't super helpful. Ideally, we'd like to be able to have more flexibility with that so people have plenty of notice before they go on-call, and if they have a conflict, they have plenty of time to find someone to swap with or someone to cover for them.
Also not a fan of their per-seat pricing model.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us manage our on-call schedule and incident management process, ensuring that there are always people who can be reliably contacted should an incident occur.
It's taken the burden off us manually managing on-call schedules and running into cases where we cannot notify someone due to their phone's settings.
It's taken the burden off us manually managing on-call schedules and running into cases where we cannot notify someone due to their phone's settings.
Recommendations to others considering the product:
PagerDuty is a solid option, but if you're price-conscious, and you have multiple teams that want to use PagerDuty to manage their on-call process, it might be worth consider other options as their per-seat pricing model will add up quick.
Never miss a page
What do you like best about the product?
I love the fact that it easily integrates with other 3rd party solution. If your solution is not yet in PD, just use emails. Setup escalations properly and you won't have to figure things out when production is broken.
What do you dislike about the product?
Managing page storm is sometimes difficult (like a DC goes down) when too many pages hit the pager at the same time.
What problems is the product solving and how is that benefiting you?
Managing escalation policy and not missing pages anymore
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