What do you like best about the product?

***EDIT***
Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic.
Intuitive OnCall scheduling and escalation policy.

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PagerDuty is well spread and used by many - though I find less than 0 reasons why..
Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it.

What do you dislike about the product?

***EDIT***
Original below.

When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product.
It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with).

it now comes with a fully functional Terraform provider as well!

Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed.





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EVERYTHING. I'll explain:

1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..
2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting
3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.
4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)

5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer.

What problems is the product solving and how is that benefiting you?

***EDIT***
Pagerduty provides an intutive method to route alerts based on alert type, severity, required responder and more. It also provides a 0 latency notification service to alert you when a new alert requires attenrtion.

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They create far more problems than they solve..
We use the product for alerts based on prometheus, emails and integrations (- which suck)

I desperately want to switch to a better solution

What do you like best about the product?

For me, the best way to prevent a service failure from impacting production is to promptly notify and recognize the responsible overarching team. When a problem arises with my project, PagerDuty plays a critical role in alerting the appropriate parties in a timely fashion, which is crucial because my company has a number of projects running in parallel. Moreover, I appreciate how adaptable the system is in terms of the alert configurations we may change at any time. There are several ways to acquire assistance more quickly and improve the quality of service.

What do you dislike about the product?

According to my experience, PagerDuty's UI is not straightforward, and the software's configuration settings might be challenging to master. It might be confusing for a new user to figure out how everything works; when anything goes wrong, they provide you a link to the Splunk logs, but when the instances are shut down, the logs disappear.

What problems is the product solving and how is that benefiting you?

We use synthetic testing to monitor the health of the services we provide to other projects within our business. To do this, we combine S4 Clint's health score computation with honeycomb and transmit the results to PagerDuty.

What do you like best about the product?

In order to provide a higher level of end-user experience, real-time monitoring of our application is absolutely essential. This platform enables us to monitor the functionality of our business application.

What do you dislike about the product?

The software has a lot of features that are pretty heavily loaded. You might occasionally become disoriented while using the software.

What problems is the product solving and how is that benefiting you?

Amazing software like PagerDuty is a requirement for support initiatives handling high severity issues and tasks. It is quite helpful for keeping track of the tickets and making sure that work is completed on them within the allotted period.

What do you like best about the product?

Pagerduty is highly scalable and we seamlessly integrate it with a variety of software to better our response time to incidents. It offers us unified particulars on incident occurrence ensuring straightforward response and accuracy during the examination. The finest part of Pagerduty is how prompt alerts are. We are now able to manage on-call schedules in a much more advanced and faster manner. It has a legitimate portal that allows for easy navigation when we are submitting tickets or searching for the latest tickets.

What do you dislike about the product?

I wish there was an option for us to choose when to be paged and when not; it keeps sending alerts even when we aren't available. Pagerduty is continually upgrading and I appreciate that.

What problems is the product solving and how is that benefiting you?

Our way of resolving incidents has improved massively since we deployed Pagerduty. The platform allows us to resolve incidents at a faster rate as it provides a uniform place with all the data about an incident after merging it with different platforms including service now.

What do you like best about the product?

I like that this software can schedule overrides
It makes alert escalation easy
It's dependable and effortless to use and manage

What do you dislike about the product?

It has been working well and never had any bad encounters using this software

What problems is the product solving and how is that benefiting you?

This software makes it easy to manage our daily operations. It's affordable and highly effective and makes out team more capable.

What do you like best about the product?

Schedule overrides and alert escalations

What do you dislike about the product?

Being woken up in the middle of the night

What problems is the product solving and how is that benefiting you?

Coordination of alert rotation

What do you like best about the product?

Ui/Ux of the application is effortless on scheduling a call and best part is sending a alert message to the team during critical incident happen.
Pagerduty can be easily setup in each teams and making a alert message for individuals.

What do you dislike about the product?

There is nothing to dislike from pagerduty. Only thing I noticed calender in pagerduty is not a best part it needs some updates, but pagerduty takes feedback from the users and consistenly improving tha app.

What problems is the product solving and how is that benefiting you?

I'm using pagerduty in my team to alert the co workers during any issues occurred in infrastructure level.
It is well integreated with AWS and other clouds services like atlans, etc.

What do you like best about the product?

I personally like to send notifications or acknowledge to the over Team of over services so that we are timely resolve that before failer to the production. This helps a lot in my organization project is too long there having lots of projects combined so in that case my project any failure happens then PagerDuty is playing a lead role to acknowledge timely to the team so we can solve it before goes to production. I also like to configuration of alerts we can do over on way it's very flexible. There are lots of things to help faster and get better services.

What do you dislike about the product?

From my point of view, I found that the UI is confusing the PagerDuty is not very simple to configure everything it's a little bit tricky If a new user comes then is difficult to understand how it works and I using some time they provide Splunk logs link if any failure happened but when we go to logs it not present its automaticity remove when instances are closed.

What problems is the product solving and how is that benefiting you?

I am using the synthetic test for my organization project we are providing services to other projects, in that case, I create a PagerDuty alert for over services so its helps a lot if any failure happened I integrated it with S4 Clint calculation health score with honeycomb and sending to PagerDuty.

Recommendations to others considering the product:

best used for your services alerts and Dynamic Notifications

What do you like best about the product?

UI is good, and light-weighted. Response time of website was good.

What do you dislike about the product?

No much room for analysis attachments. I am unable to add much analysis

What problems is the product solving and how is that benefiting you?

I am getting server related alerts on time. That helps in keeping servers healthy always.

What do you like best about the product?

Supports all operating devices such as Android, ios and desketop
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.

What do you dislike about the product?

It can be a little confusing to find pd and determine what happened
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult

What problems is the product solving and how is that benefiting you?

Helps improve decision
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well

Recommendations to others considering the product:

Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function.