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IBM watsonx Assistant

IBM Software | 1

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External reviews

316 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Osamu S.

The best for direct business application

  • October 03, 2019
  • Review provided by G2

What do you like best about the product?
Good tutorials for entry level / undergraduate education.
What do you dislike about the product?
Some System Entities are not available in Japanese.
What problems is the product solving and how is that benefiting you?
Some problems were encountered during the completion of the Tutorials. The support team was very helpful.
Recommendations to others considering the product:
Good for undergraduate classroom.


    Mehedi H.

AI IN E-COMMERCE

  • October 02, 2019
  • Review verified by G2

What do you like best about the product?
Entit, System Tools and JSON language support
What do you dislike about the product?
I didn't like that it has no voice input and it can not recognize voice at all. There are a few YouTube videos only.
What problems is the product solving and how is that benefiting you?
I am using it to build an AI which helps e-commerce and boost its performance radically.
Recommendations to others considering the product:
Add voice recognition


    Darío José D.

Easy and usefull

  • October 02, 2019
  • Review provided by G2

What do you like best about the product?
Watson is a very useful tool, and very easy to use, even if you don't have experience as a developer
What do you dislike about the product?
Find information about how to pay for the service if I want to contract de service
What problems is the product solving and how is that benefiting you?
I am working in the development of chatbots attend virtual students


    Salvatore T.

Deploy your Chatbot in no time

  • October 01, 2019
  • Review provided by G2

What do you like best about the product?
Graphical interface is easy to use and guide user in creating complex dialog flows.
The system automatically looks for synoms helping user in extending his intents
What do you dislike about the product?
We experienced many downs in cloud availability. Maybe IBM should work on his cloud platform stability
What problems is the product solving and how is that benefiting you?
Implementing Chatbot for industrial and IIot field
Recommendations to others considering the product:
Powerful with English and datetime informations. Easy to integrate with external software thanks to endpoints.


    Information Technology and Services

Anyone can build the chatbot with Watson Assistant

  • September 10, 2019
  • Review verified by G2

What do you like best about the product?
Anyone can build the chatbot. You don't need to be a technical person.
What do you dislike about the product?
Well, I am liking the Watson assistant. I could train the bot over time to accommodate all kind of queries.
What problems is the product solving and how is that benefiting you?
Integrated Chatbot to the website to respond to a customer query.
Recommendations to others considering the product:
Please try. You can start with a free plan.


    Insurance

Interesting journey so far with IBM Watson

  • August 23, 2019
  • Review verified by G2

What do you like best about the product?
IBM Watson allows us to quickly add intents and examples and the training happens so fast. This takes the supervised learning aspect of it to an incredible level since we wont have to wait for the AI model to learn on its own from the data that it will be getting.
What do you dislike about the product?
We have been really having a hard time getting our accuracy to required levels because our domain is so big and its hard to maintain the intents. Some examples are almost similar and IBM will find it hard to differentiate the input and match it to the correct intent.
What problems is the product solving and how is that benefiting you?
We are currently using IBM Watson to improve customer service by having an AI bot as the first point of call before a user has to talk directly to the agents. The benefits are that we reduce the cost which come with clients contacting the company every time for issues that can be simply provide by.


    Xiangyang M.

Good good and easy tool for intent and entity recognition

  • August 22, 2019
  • Review verified by G2

What do you like best about the product?
1. the easy online test for the newly-trained model
2. dialogue can be released very easily through Watson Assistant
3.
What do you dislike about the product?
1. every small edits towords entity and intent will automatically trigger model training processing, whichi is not necessary if I need to change a series of places.
2. the API could provide more information
3. API documents are good in general, but really hard to find the page. and the difference between V1, V2 are confusing
4. The skill of Chinese version doest not support as much feature as the English verson
What problems is the product solving and how is that benefiting you?
building a dialogue for our application
easy intent and entity recognition API
Recommendations to others considering the product:
very easy tools with advanced intent and entity recogition algorithm.


    Insurance

Fast go to market solution

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
Powerfull and intuitive admin interface for assistant bots building.
What do you dislike about the product?
Multiple outages during last months. Pricing and payment charges not clear enough
What problems is the product solving and how is that benefiting you?
Standardizing sales and post sales process, 24hours per day availability integrated with RPA systems


    Education Management

My virtual Assistant

  • July 25, 2019
  • Review provided by G2

What do you like best about the product?
First of all it's totally free of cost and very easy to design any chatbot application compared to other platform. Watson has inbuilt capability of understanding users intent very specifically.
What do you dislike about the product?
Process of registration and providing information of deployment application or product . User get little confused at moment as country name not listed
What problems is the product solving and how is that benefiting you?
I make my own chatbot application to solve users query regarding admission process of school. It will benefit to school management . They relax from more queries call and no need to hire person for solve query.
Recommendations to others considering the product:
If you want to make good chatbot application in less time. IBM Watson is there for you.


    Waldemar R.

Nice starting for your chatbot innitiative

  • July 16, 2019
  • Review verified by G2

What do you like best about the product?
It is a go to platform, specially if you need to include your business users to the board. With litle or no IT knowledge is possible to start creating intentions and dialog flows.
What do you dislike about the product?
Sometimes IBM does not care very mutch about the continuity of using its API. It does not occur every week, but it changed sometimes with broken compatibility.
What problems is the product solving and how is that benefiting you?
It is a good solution to build chatbots to answer simple and repetitive questions. Very easy to acomplish that.
Recommendations to others considering the product:
It is worth a try.