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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,959 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Gael S.

Jumpcloud MDM is a good way to keep your IT fleet controlled and secured

  • August 08, 2024
  • Review provided by G2

What do you like best about the product?
Today we use Jumpcloud to manage our MacOS and Windows worksations.

Mac and Windows are managed the same way with no need to use different products.
And we even tried to manage a few Android devices with success.

It is a great way to apply security policies on our devices, ensure they are allways up to date and deploy software remotely. It is easy to use and the support is very helpful.

Jumpcloud API is very powerfull and permits to automate some tasks (such as alerting in Slack for example)
What do you dislike about the product?
We import our users from Google Workspace and the configuration was quite tought the first time.
Today it is not possible to automaticly filter the users we are importing.
As a result we have some users in Jumpcloud that are in fact services accounts and not real people.

The API despite being powerfull is very fragmented (2 versions)
But the product is imporving months after months
What problems is the product solving and how is that benefiting you?
As a full remote company, gaining full control on our devices is not easy.
In a few months with Jumpcloud we were able to gain access to 90% of our devices (integration is easy, chasing people to install Jumpcloud is less)

As a security engineer I was very happy to enforce security policies.
We enforced the usage of our antivirus, of the drives encyption and session lock.

But more important:
all our devices are now up to date in less than 3days (even for the browsers)


    Eddy S.

JumpCloud: Streamlining IT Management

  • August 08, 2024
  • Review provided by G2

What do you like best about the product?
JumpCloud offers a comprehensive cloud directory platform that simplifies user management and enhances security across devices. Ideal for IT admins looking for a streamlined, scalable solution.
What do you dislike about the product?
JumpCloud's password manager needs work; the search feature lacks an 'Add All' button, forcing time-consuming one-by-one item additions. This oversight slows down workflow efficiency.
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines user management across devices, boosting security and efficiency. It simplifies IT operations, saving time and enhancing system control for admins.


    Uriah A.

I am a software architect at a mid-size startup (500+ employees)

  • August 08, 2024
  • Review verified by G2

What do you like best about the product?
The simplicity of connecting apps for SSO purpose and sharing permissions to it among users/groups.
What do you dislike about the product?
If you want to have more than one session opened (admin/regular user) you cannot, you must have another cognito tab opened and that's it.

Moreover, if you work with a few organizations, and you basically have more than 1 tenant to maintain in jumpcloud, it becomes a nightmare (everytime loginning it and out).
What problems is the product solving and how is that benefiting you?
We have a LOT of internal products that are being used via the teams, and they should be carefully managed with permissions (SSO).
Also, our products that we develop use the same mechanism.


    Siddhi V.

JumpCloud: An All-in-One Solution for Modern IT Infrastructure

  • August 08, 2024
  • Review verified by G2

What do you like best about the product?
JumpCloud has been an indispensable addition to our IT infrastructure, providing a comprehensive and robust solution for identity and access management. As an Information Security Manager at a Cybersecurity SAAS company, I have experienced firsthand the myriad of benefits that JumpCloud brings to the table. We use Jumpcloud as an MDM tool and the device management features are top-notch. The ability to enforce security policies, monitor device health, and perform remote actions helps us maintain a secure and compliant IT environment effortlessly.
What do you dislike about the product?
While JumpCloud is an exceptional platform, there is always room for improvement. One area that could be enhanced is the reporting functionality. Although the current reports are useful, having more customizable and detailed reporting options would provide deeper insights into user and device activities.
What problems is the product solving and how is that benefiting you?
Centralized management of all end-point devices


    Prabhu P.

Great tool for organization wide user security management

  • August 08, 2024
  • Review provided by G2

What do you like best about the product?
SSO configuration is intuituive, we were able to ensure 100% organization wide adoption in limited time. Console configuration & remote code policies are applied well.
What do you dislike about the product?
Customer support is tardy - the livechat is a hit and miss. Mostly provides non technical solutions
What problems is the product solving and how is that benefiting you?
The solution has helped us bring security policies across the entire organization at optimum adoption levels.


    Rajeev kumar N.

Good tool for MDM and SSO solution

  • August 08, 2024
  • Review verified by G2

What do you like best about the product?
"Device management and user management features in the MDM are very nice."
What do you dislike about the product?
"Software patch management and OS update features are not up to the mark."
What problems is the product solving and how is that benefiting you?
User management is very smooth. application installation and executing commands are very nice.


    Information Technology and Services

Seamless Device Management With Full Control

  • August 08, 2024
  • Review provided by G2

What do you like best about the product?
The way it's integrated with Windows, MAC, and Linux including all the running editions.
The best thing is you don't need to rely on the other vendors for Directories As you will get the Cloud Directory from Jumpcloud itself. Implementation of Jump Cloud is very easy also, you will find a decent user-friendly console.
What do you dislike about the product?
The limitations it is having with BYOD Devices. This is the only missing feature that puts Jump Cloud into a separate window from vendors.
What problems is the product solving and how is that benefiting you?
In an earlier stage, we were evaluating a single umbrella where we could get IAM, Cloud Directory services, MDM, and SSO. Compliance, and ITIL governance for our hybrid environment.
We face multiple challenges with different leader products available in the market as someone is having 3 things and for the remaining use case, we have to go for a separate OEM or console.
It is quite difficult for us to manage the multiple OEM consoles and suddenly someone suggested checking for Jump Cloud. Believe it or not, we evaluate the product for more than 2 months before concluding as before this we have many disappointments from other vendors. And finally, we found that Jump Cloud is offering us 95% of the features that meet our use case.


    Gaurav K.

Great platform and user freindly for SSO, Hardening,MDM and lots of features.

  • August 08, 2024
  • Review verified by G2

What do you like best about the product?
User freindly and easy integration, features wise it is superp,implementation is out of box.
What do you dislike about the product?
Till now i have not seen any Cons.And going forward it is enhancing their capabilities.
What problems is the product solving and how is that benefiting you?
IDAM,PAM,SSO,MDM


    Information Technology and Services

Its awesome

  • August 08, 2024
  • Review provided by G2

What do you like best about the product?
User managerment and app integration is the best.
What do you dislike about the product?
User interface is a bit slow and it takes time to load sometime.
What problems is the product solving and how is that benefiting you?
App assignment automation, user and DL management etc


    Ibrahim T.

JumpCloud makes IT a breeze! Everything's in one spot, managing users and devices.

  • August 08, 2024
  • Review verified by G2

What do you like best about the product?
JumpCloud is a lifesaver for IT teams! It simplifies user and device management, boosting efficiency and security while reducing headaches.
What do you dislike about the product?
Jump Cloud don't have MDM for Chrome management yet
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies IT headaches by centralizing user and device management, saving time and boosting security.