JumpCloud
JumpCloud, Inc.External reviews
3,712 reviews
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Simple and User Friendly
What do you like best about the product?
As a small church, we were looking for a platform that was intuitive and easy to set up. JumpCloud allowed us to hit the ground running quickly without the need to learn an entirely new system for device management.
What do you dislike about the product?
I will say the only thing missing is the ability to manage updates remotely. You can disable updates, but you cannot trigger an update, or allow specific updates. For example, I would like to allow specific OS version updates remotely, but that is not possible.
What problems is the product solving and how is that benefiting you?
Remote user management and device setup.
Recommendations to others considering the product:
It takes a bit of time to set up, along with troubleshooting depending on what settings you are restricting/allowing. Once setup, it's a breeze to add additional users and accounts to any computer/device.
Easy to use cloud identity
What do you like best about the product?
Easy to use interface, technical support is very responsive and the ability to do cloud authentication to on Prem stuff is just wonderful. They have enhanced to include some MDM and conditional access which is great
What do you dislike about the product?
1) unable to input IP ranges for Cloud RADIUS
2) Lack of direct integration with Duo for MFA - only TOTP supported
3) enabling MFA for users is not as seamless, users need to reset the password and then get a chance to enrol for MFA
2) Lack of direct integration with Duo for MFA - only TOTP supported
3) enabling MFA for users is not as seamless, users need to reset the password and then get a chance to enrol for MFA
What problems is the product solving and how is that benefiting you?
Lack of on Prem AD and looking for a cloud based Radius and LDAP for a test lab
Managed to configure it to integrate with Duo for MFA into different products and also for Meraki Wireless 802.1x not able to do it for the splash page.
Managed to configure it to integrate with Duo for MFA into different products and also for Meraki Wireless 802.1x not able to do it for the splash page.
Helpful, modern SSO solution
What do you like best about the product?
JumpCloud works well with our Unifi RADIUS solution. SCIM support in addition to SAML is leading edge.
What do you dislike about the product?
Licensing Cost for 501c3 organization of 400+ is not trivial
What problems is the product solving and how is that benefiting you?
Helps combat shadow IT concerns, improves security. We didn't forecast just how much having a quality SSO really does reduce the number of pwd reset tickets.
Recommendations to others considering the product:
If you're evaluating tools like Okta, JumpCloud deserves consideration
JumpCloud is an excellent tool for WFH businesses
What do you like best about the product?
JC gives us the tools to keep our users productive while WFH. The IT department can install and upgrade software remotely through terminal commands, authentication is very secure, we use SSO to login to all our applications and websites.
What do you dislike about the product?
Customer support is a little iffy. Some techs are very good while others are so so.
What problems is the product solving and how is that benefiting you?
The IT department can install and upgrade software remotely through terminal commands, authentication is very secure.
Recommendations to others considering the product:
Give it a shot. The first 10 users are free
Easy customization tool, excellent for access management and company devices.
What do you like best about the product?
Easy customization tool, versatile and easy to learn.
What do you dislike about the product?
Unsatisfactory support for problems or occurrences, take too long to respond or do not address the problem objectively and clearly. Mac OS not working well.
What problems is the product solving and how is that benefiting you?
access management and company devices
Awesome SSO product
What do you like best about the product?
Multiple options to integrate to the SSO
What do you dislike about the product?
Lack of UI for auditing and reviewing logins, attempts
What problems is the product solving and how is that benefiting you?
Single place to manage user lifecycle
as compare to 2017 organization was very well manage
What do you like best about the product?
RASIUS server and backend side support as well as easy to setup and migrate with other service
What do you dislike about the product?
support docs not explain or community site not very well and good knowledge DB
What problems is the product solving and how is that benefiting you?
SAAS as service. IAM
Recommendations to others considering the product:
improve document and community
A fully featured, flexible open standards Identity-as-a-service provider for the 21st century
What do you like best about the product?
JumpCloud offers a great deal of features and flexibility - from standard LDAP compliance which integrates with just about everything I can throw at it, to real endpoint management which includes all major operating systems including macOS which is certainly a platform that gets overlooked when it comes to centralized ID management.
What do you dislike about the product?
The new pricing model, whilst necessary, is far more aggressive than when I started using the service, and I am finding it harder to recommend to many of my smaller clients at this pricing model. I have also found the Windows services for account and password synchronization to be highly unreliable, and they often fail to start with the Windows Server (or stop working). I have raised this with JumpCloud but because I'm on their free plan, they have ignored the issue even though I have raised something that could impact their paid customers.
What problems is the product solving and how is that benefiting you?
Centralized ID management for a multitude of systems without requiring the heavy lifting and complexity of proprietary systems such as Azure AD. I have loved the fact that I can get it to integrate well with pfSense, NextCloud, Gitea and a whole variety of open source systems which otherwise would require an ever expanding array of indiviual logins. The fact that I can integrate it with my on-premise Active Directory is a huge bonus, as I can sync passwords from this and thus achieve a sense of SSO with my AD infrastrcture without the need for true AD integration, or having to route sensitive AD traffic across the public internet.
Recommendations to others considering the product:
JumpCloud is without a doubt a great and complete product and offers the feature set that I believe many businesses, especially those running open source platforms, require in the 21st century. It is simply and easy to administer and manage, and offers great integration for operating systems such as macOS which often get overlooked. The free tier makes it easy to evaluate and find out if it's the right thing for your business, and I highly recommend it for this reason.
Game changer all-in-one management
What do you like best about the product?
Ease of integration, multiple OS support, MDM features, security features, great documentation and tech support.
What do you dislike about the product?
not many things to dislike at this point
What problems is the product solving and how is that benefiting you?
Directory as a service, Security, Zero touch /remote onboarding
Great for small or remote businesses
What do you like best about the product?
I like the ease of deployment and administration of the tool. It’s super easy for administrators to roll out, our users to self-enroll with a little direction. Once deployed it’s very simple to administer, and no retraining needed by the users.
What do you dislike about the product?
The integration (and de-integration) with existing directories leaves much to be desired on the administrative side of things.
What problems is the product solving and how is that benefiting you?
Unified credentials across multiple devices and location, including remote users. JumpCloud works great for that, and the self serve password reset is great as well.
Recommendations to others considering the product:
Give it a try, free trial for a small amount of users is a great way to go.
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