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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,954 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Liam W.

DaaS is the future

  • February 07, 2020
  • Review verified by G2

What do you like best about the product?
- Ease-of-use backed by great UI design
- The number of integrations, it covers the big players (Microsoft, Google, LDAP)
- Friendly, knowledgeable and responsive account manager and support team
- Excellent documentation from an exhaustive knowledge base. One of the most detailed I've come across.
What do you dislike about the product?
There were a few niggling bugs we came across when signing up but they were quickly addressed.
What problems is the product solving and how is that benefiting you?
The main problem was having an easy solution to secure and centralise the authentication of our Macs. DaaS makes sense when your staff all have laptops, especially if you want to avoid having to connect to VPNs to sync with Active Directory.

The other big win was enabling MFA on our Macs via the JumpCloud agent, increasing security. I don't know of any other products that can do this.

Centralising our development teams SSH keys is very useful too.


    Regis V.

Jumpcloud is the only way you can scale an IT organization from small startup to a big company.

  • February 07, 2020
  • Review verified by G2

What do you like best about the product?
Jumpcloud is one system that does it all: single sign on, patch management, password policy and management, centralized account management and Wifi authentication.
The deployment is easy on any platforms, I currently run it on Linux, Mac OS and Windows without a glitch. I have started with 20 users and 30 machines, scaling it to 79 users and over 100 machines with only one part-time IT person.
What do you dislike about the product?
It seems a bit expensive but if you have to pay for your SSO service, your patch management, your centralized account management it will be more expensive.
The IT time you are saving is where the saving.
What problems is the product solving and how is that benefiting you?
More I use JumpCloud, more features they are adding. Now we can have policy about disk encryption all centralized in one place. Easy to maintain, to check. When I signed up for JumpCloud that was not available,now it is.
Recommendations to others considering the product:
Honestly, try it if you are looking for SSO system that works on Linux, Mac and Windows


    Jeff K.

System Administration for Small Businesses

  • February 06, 2020
  • Review verified by G2

What do you like best about the product?
We're able to remotely control user accounts and other system services across our fleet of Macbook laptops.
What do you dislike about the product?
No large downside to JumpCloud other than the initial manual installation of the tool on each machine.
What problems is the product solving and how is that benefiting you?
We're remotely syncing user accounts, enforcing some system policies (like full disk encryption), and syncing passwords/logins with G Suite.


    Patrick C.

Once you have received the hang of SSO applications, it is simple.

  • November 23, 2019
  • Review provided by G2

What do you like best about the product?
We wanted JumpCloud to control access to properties and infrastructure, to implement simple computer policies and to enhance the complexity of the password and 2FA and to provide our most-used applications with a single connection.
What do you dislike about the product?
A lot of data are accessable only via the API, meaning that they are not open to calls made by APIs.
What problems is the product solving and how is that benefiting you?
This was a fantastic beginning, but their support personnel helped JumpCloud integrate into our previous GSuite. Your team has been working hard to get my custom SSO connector.
Recommendations to others considering the product:
TEST. Every user should strongly recommend creating and attaching SSH keys to his or her JumpCloud account.


    Spencer F.

Easiest Cloud Based Directory Service

  • November 22, 2019
  • Review provided by G2

What do you like best about the product?
The user interface is so easy and reasponsive.
What do you dislike about the product?
i find that its difficult to match the current users on the pc to the cloud users
What problems is the product solving and how is that benefiting you?
unified users and sso
Recommendations to others considering the product:
Read the setup details before doing it.


    Joshua C.

Jump On It

  • November 20, 2019
  • Review provided by G2

What do you like best about the product?
I like the dashboard ease of use and the ability to push different policies to both PCs and Macs.
What do you dislike about the product?
The main downside is, the fact the user accounts are still technically local.
What problems is the product solving and how is that benefiting you?
Centralized user management, encryption of computers, and sign-on integration with WiFi.
Recommendations to others considering the product:
Try it free first. You get up to I believe 10 accounts for free that you can play around with.


    Tony B.

Great cloud AD alternative

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
Ability to use with multiple systems and not having to setup ldap or radius servers.
What do you dislike about the product?
If you add in Ad connector and then get rid of AD there is no way to delete those accounts.
What problems is the product solving and how is that benefiting you?
Single signon to website, wifi, virtualization machines, and laptops both mac and windows.


    Robert L.

Very easy to use platform, great for small and mid size businesses

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I love the easy to use modules. It is very cost effective.
What do you dislike about the product?
I wish there were more integrations available, but we are very happy with the solution overall.
What problems is the product solving and how is that benefiting you?
We were able to reduce the onboarding time for employees as well as the time it took to resolve technical issues with employee's systems.


    Accounting

Love Jumpcloud

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
I like the fact that I can send terminal commands to multiple devices at the same time.
What do you dislike about the product?
How Jumpcloud lacks policies for Linux. How Jumpcloud doesn't have any integration with Ansible.
What problems is the product solving and how is that benefiting you?
Managing devices are different operating system.
Recommendations to others considering the product:
Jumpcloud makes managing servers easy.


    Mike K.

Easy, Feature-rich, Directory-as-a-Service Platform

  • November 16, 2019
  • Review provided by G2

What do you like best about the product?
The integration into just about any device or service is a game changer. Linking devices, to cloud accounts, to networks, all with one ID, is great for clients and companies alike. Policy management for devices is also a helpful feature in today’s world where traditional AD can be more infrastructure than is necessary or desired.
What do you dislike about the product?
I don’t have any major gripes with the service, but improvements with additional layers of permissions and security for users would be ideal.
What problems is the product solving and how is that benefiting you?
Securing devices and users across multiple devices and services. The benefits of increased security, policy management, and account lockout has been very useful in managing large sets of users.