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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,957 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Jumpcloud as MDM

  • June 02, 2020
  • Review verified by G2

What do you like best about the product?
Ease of use, rather clean UI, good onboarding, pre-configured policies. This makes MDM rather easy and all necessary info is gathered within 1 place (e.g. encryption status of the device, which was an absolute necessity). For WIndows users the change of passwords is really easy with the well known ctrl-alt-del command.
What do you dislike about the product?
Not always great while installing the client or synchronization between Jumpcloud and IdP. Some policies are missing or are restricted to the OS. More examples would be helpful. Documentation not as structured as it could be, e.g. you have to go through several pages until you find what you need. Jumpcloud could also make some more use of grouping systems/policies/commands in a different way, which in current satus sometimes makes it necessary to scroll and search too often. The password change on macs needs to be done with an app, unfortunetaly and creates an additional acocunt on the device. If this get's fixed, I'd be really happy. Same goes for general availability on all Linux systems (but fortunately this is somethings that's being worked on).
What problems is the product solving and how is that benefiting you?
We needed to find a solution for MDM and AD and therefore choose Jumpcloud, because it seems to be the most feasable solution. The biggest benefit is the 1:1 assignment of users to devices, which makes inventorizing extremely easy. As there's a synchronization between our IdP and Jumpcloud, we can easily roll out the accounts to users without going to several places seperately.
Recommendations to others considering the product:
If you can, use it right away from the start, so you don't have to deal with existing devices. And think about a consistent naming policy for the users.


    Gareth S.

FinTech Solutions

  • June 02, 2020
  • Review verified by G2

What do you like best about the product?
I am a big fan of the Systems overview and User overview pages. It gives me a clear oversight of all assets within our business.
What do you dislike about the product?
Poor remote command execution process. Feedback can be unclear and would be good if there was some stock commands. If there was some commands available for common tasks such as enforcement of updates and reboot that would be useful.
What problems is the product solving and how is that benefiting you?
It saves me having to run a full AD environment, freeing me up for other tasks. It also removes the necessary workloads of maintenance and security of an active directory.


    Parvesh K.

It has awesome features to control endpoint, SSO, Radius, SAML, and very user friendly

  • June 02, 2020
  • Review provided by G2

What do you like best about the product?
Users and Groups management and effectively centralized control.
What do you dislike about the product?
There is no reporting feature available.
What problems is the product solving and how is that benefiting you?
Sometimes we are getting the error, the systems are not reporting in JC admin portal, Key is not accepting. It is not seamless.

With Vcnenter we are unable to do SMAL integration !!


    Computer Software

Easy to use directory service

  • June 02, 2020
  • Review provided by G2

What do you like best about the product?
JumpCloud was able to easily integrate with several Linux servers to allow centralized authentication.
What do you dislike about the product?
I honestly didn’t have any negative experiences with JumpCloud when I used it for a project.
What problems is the product solving and how is that benefiting you?
I was able to use JumpCloud to allow centralized authentication for several Linux servers, as well as for a web application.
Recommendations to others considering the product:
Read the documentation - it’s a pretty powerful platform.


    Financial Services

Your total IT service provider of access management and device management in the cloud

  • June 02, 2020
  • Review provided by G2

What do you like best about the product?
The simplicity and support from JumpCloud
What do you dislike about the product?
As a first timer it takes too long to know who Jumpcloud actually was.
What problems is the product solving and how is that benefiting you?
Easy to deploy standard access management best practice policies.
Better desktop management of resources such as knowing basic system health and deploying automated scripts for maintenance or patches.
Easy to deploy new apps.
Can manage to deploy complex scripts easily to build system OS from scratch
Access to custom built scripts to help common system administration tasks


    Real Estate

Remote Automation

  • June 02, 2020
  • Review verified by G2

What do you like best about the product?
The simplicity of administration of hardware with the ease of adding user account effortlessly
What do you dislike about the product?
Not having the ability have the user credentials automated, More fields for notes using a 3rd party app to access the hardware.
What problems is the product solving and how is that benefiting you?
Administrating workstations and enforcing password management
Recommendations to others considering the product:
Have e means to access the hardware remotely with something like Team Viewer or some other remote desktop protocol application .


    Primary/Secondary Education

Cybersecurity Analyst/System Administrator

  • June 02, 2020
  • Review provided by G2

What do you like best about the product?
Being able to manage Apple devices and login without being bound to a domain
What do you dislike about the product?
There were some feature for user logins that we didn’t really like. Being able to remotely change passwords and being able to encrypt drives like bitlocker would be nice too.
What problems is the product solving and how is that benefiting you?
Currently none that we are able to solve with other management software


    Justin R.

The Solution we have been searching for

  • June 02, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use, cloud based, new features and services.
What do you dislike about the product?
The only down side that we have found is being able to package the agent with the organization code embedded.
What problems is the product solving and how is that benefiting you?
We have converted businesses from an on-prem AD service, to a 100% cloud based directory in a matter of minutes.
Recommendations to others considering the product:
This solves alot of issues and is 1 stop shop for authentication services.


    Link P.

JumpCloud truly shines as a Swiss Army knife of identity management

  • June 02, 2020
  • Review verified by G2

What do you like best about the product?
JumpCloud excels as a centralized identity authority. It has served as my primary source of truth for account credentials for over three years now, and I haven't yet tapped its full potential. The wide variety of integrations possible is one of its greatest strengths. I have leveraged the JumpCloud agent, Microsoft Azure AD (Microsoft 365) integration, LDAP, RADIUS, and SSO to provide greater authentication consistency across my organization. The recent integration of Duo Authenticator was also a welcome addition.
What do you dislike about the product?
The top of my list of shortcomings that I most would like to see remedied is the lack of a JumpCloud agent for the second largest commercial Linux distribution, SUSE. After switching from Ubuntu desktops to OpenSUSE, I had to craft a workaround using sssd to accommodate JumpCloud identities. While the support for current operating systems is quite broad, there is no support for JumpCloud on BSD outside of MacOS. I have managed a workable solution for OpenBSD that I expect to implement soon.
What problems is the product solving and how is that benefiting you?
As I already mentioned, having a more cohesive authoritative identity source has been a boon to consistency. The extensibility of the platform offers a myriad of integrations which contributes to simplicity and efficiency. JumpCloud provides easy control of consistent identity on managed firewalls, managed WordPress, the managed hosts that power the managed WordPress, workstations, hosted cloud services such as Microsoft 365 and Dropbox For Business, and even enterprise WiFi authentication.
Recommendations to others considering the product:
Consult with an experienced integrator to insure that you not only get everything set up properly, but get the most out of your JumpCloud integration as possible.


    Hospital & Health Care

Long time happy healthcare client

  • June 02, 2020
  • Review verified by G2

What do you like best about the product?
Easy to setup and roll out across the org. Cross plat form/OS support is great. Super easy for our admins to manage.
What do you dislike about the product?
No complaints No complaints No complaints
What problems is the product solving and how is that benefiting you?
Enforcing device and authentication policies, GSuite authentication