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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,956 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Rodrigo E.

Jumpcloud is a great tool for managing all the users

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
I like to have one place to manage all the users in my company and don't need to manage that infrastructure
What do you dislike about the product?
We need more documentation about integrations and how to add more services there.
We recently purchased a Sophos gateway and we don't have a manual about how to do that integration
What problems is the product solving and how is that benefiting you?
Try to have one place with all my users so if someone goes out from the company is easy to restrict and eliminate the access.
We have the benefits to also have all the access, the block of users with wrong access attemps.
Recommendations to others considering the product:
Jumpcloud is a great tool to manage users, we need more documentation and help to add more software and services to it.


    Brian K.

A Better Domain Environment for Remote Devices

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
The ability to manage all types of devices, whether Mac, Linux or Windows. JumpCloud makes it very easy to select multiple user database authorities, such as O365, and then quickly provision users from those sources to any imported devices. I also find their built-in scripting, and the newest addition of Apple MDM, very helpful in managing devices that are remote. It takes some of the burden off of any RMM tools you may be using and places that work right at your fingertips in JumpCloud.
What do you dislike about the product?
I always have intermittent problems with people forgetting that their user accounts are based in JumpCloud. They go to reset their password in the system dialogue (not JumpCloud), and this breaks the credentials connection between the user directory in JumpCloud and their local device.
What problems is the product solving and how is that benefiting you?
We are managing a fully remote workforce, and JumpCloud has enabled us to have a central, cloud-based directory service to manage those machines. Instead of outfitting every device with a VPN and joining it to a classical AD domain, we are able to provision and manage these machines over any internet connection. If a user needs their password reset, as long as they are connected to the internet, it's a go. If we want to lock down a system, it just needs an active internet connection and it can be done.
Recommendations to others considering the product:
If you are planning to implement JumpCloud, make sure first that the directory(s) you are linking are solid and have correct user information. Since this directory is essentially the backbone of the service, you will run into issues if you don't have a clean environment to begin with. You will also want to consider a service that will play nicely with SSO, such as O365. I have been using O365 with JumpCloud and it works phenomenally.


    Garrett B.

Active Directory Engineered for the Cloud

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
JumpCloud has simplified our entire Identity Management workflow by giving us an environment that can be easily integrated with tons of different apps and services.
What do you dislike about the product?
My only dislike is that the user migration process for getting everyone to JumpCloud is a bit hands on but it's very straight forward. Other than that, there really isn't anything functionally wrong that I've found.
What problems is the product solving and how is that benefiting you?
JumpCloud not only gives us the ability to ditch old AD infrastructure, but it has completely streamlined our onboarding/off boarding for users. With one click, I can disable access to multiple different apps and accounts for a user.

Additionally, systems management for us has become a breeze. Being able to execute commands remotely from a single interface across many different machines is a huge bonus.


    Information Technology and Services

Decent product but still needs improvement

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
Ability to;
- manage central logins across multiple OS platforms
- choose which accounts you are going to sync, i.e. if you only need to sync 25 or your 50 mailboxes to JumpCloud you can, you do not need to sync your entire email tenant
What do you dislike about the product?
MSP Portal is still lacking.

- SSO needs to be integrated into admin portal
- Better ability to manage user creation and removal of MSP users
What problems is the product solving and how is that benefiting you?
Ability to have a cloud directory for mixed Mac/Windows shops and sync their login's to a single login


    Rodrick B.

NYC Fintech firm scaling out with Jumpcloud IDP

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
Love all the support integrations around the core product. i.e. LDAP, Radius IDP etc..
What do you dislike about the product?
Nothing, the product is amazing and you guys are doing an awesome job.
What problems is the product solving and how is that benefiting you?
Directory Services & user auth.
Recommendations to others considering the product:
Jumpcloud is a very mature cloud-based solution that is very trusted and constantly rolling out new features. We enjoy this product very much as pricing is on point and it has helped us scale our business without worrying too much.


    Eli M.

Overall great product which gives solution to many issues which until today were unsolved

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
The All-In-Oneness of the solution and the fact that it's on the cloud.
I couldn't find an MDM to support Linux, Windows, and Mac, and IAM in the same product.
What do you dislike about the product?
That not everything is working properly yet.
Also, there are not enough pre-configured policies for the MDM
What problems is the product solving and how is that benefiting you?
Having one working MDM for all OSs, as well as having the option for IAM in the same product.
We manage all employees workstations from one place
Recommendations to others considering the product:
For compliance and security purposes it should be the right tool for you


    sinan d.

power jumpcloud admin

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
Rather than using a cumbersome system like AD, jumpcloud is a very good system. I have been using it continuously for 3 years.
It is a very low cost system and it is very nice to group users quickly. Policies sent to computers work very quickly. Encrypting disks is invaluable. With mfa it has further improved users' security. It is very functional to group users and devices. Also, it makes things easier to pull or send users information through G suite. It opens up users directly to use Microsoft office programs, which has become more functional. With LDAP, you can use it on all platforms. In addition, with SSO, we can define hundreds of applications and manage users more securely. With RADIUS, we can safely control your office and warehouses without giving wifi password.
In general, I have been managing all my systems and users without using active directory for many years. Good thing you have jumpcloud
What do you dislike about the product?
It could be better if the app is a mobile app.
It would be better to upload users' pictures or take them via G suite.
There should be sms sending to users over the phone
users must be able to access their computers remotely
users should support computers by sending messages directly
It must allow users to open support tickets.
needs to be integrated into other human resource applications
All the features of computers need to be further developed in linux and the number of policies needs to be increased
What problems is the product solving and how is that benefiting you?
-biling
-support
-document
-system
-password
-insght
Recommendations to others considering the product:
finds it very useful and its capabilities are amazing it is great to quickly intervene users and manage devices completely fast


    Information Technology and Services

If you only picked one cloud based service... make it JumpCloud

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
The team at JumpCloud are always pushing their platform to be better. The number of features that are constantly added is amazing.

The easy to use console is brilliant, whether you're a seasoned IT admin or a Junior Desktop engineer.

The team genuinely care about the community they've built up and always listen to feedback. The support team are second to none, often going above and beyond to help their users.
What do you dislike about the product?
Nested groups is the only feature missing, groups within groups!
What problems is the product solving and how is that benefiting you?
We see many fewer tickets, because there is now only one authentication method for the user to deal with and understand. As long as they’re authenticated then they’re in which means the amount of times they have to log in is greatly reduced as well. One of the reasons we like having JumpCloud in place, is that those clients have a reduced impact on our Service Desk
Recommendations to others considering the product:
Reach out to the team, let them know what you're looking for - talk about your plans for growth and ask about theirs. JumpCloud are honest and open. Join the community online.


    Computer Software

Super simple and easy to use - but powerful with it.

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
I love the ease of use, it is very easy to get up and running. The documentation is superb, and the support has been excellent. I've tried several of their competitors, and this one is by far the best one out there.
What do you dislike about the product?
It's very difficult to fault the product. If I had one gripe, it would be to do with the remote commands interface. It is quite difficult to use and provision software through. The examples provided are in PowerShell, which is pretty esoteric.
What problems is the product solving and how is that benefiting you?
We're a small agency, and on/offboarding of staff was time consuming. It would take a few days every time - with JumpCloud we've reduced this down to minutes, freeing up our time to focus on more valuable things. We've also managed to achieve CyberEssentials Plus by being able to apply org wide policies on machines.
Recommendations to others considering the product:
Go for it!


    Carl O.

Excellent Active Directory, it just works!

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
We have tried many Active Directories, including Azure and Synology but none of them really worked at all. So many problems and such bad customer service.
Jumpcloud just works, it does what it's meant to do and we can mange assets from one console, better still, it's all in the cloud!
What do you dislike about the product?
Lack of detail on system assets, no MAC addresses etc.
What problems is the product solving and how is that benefiting you?
Centralised management of assets, managed logins and Local policy updates