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Intersting buissnes tool
What do you like best about the product?
Having a wonderful support team and having full access to all our machines from a centralised location as long as they are connected to a Internet source.
What do you dislike about the product?
Having a long setup phase to have a great time with this tool. Also missing some custom fields when creating users so when they are imported not all fields we use were propagated
What problems is the product solving and how is that benefiting you?
Having easy access to all our machines to help our colleagues
Recommendations to others considering the product:
Know what you need jumpcloud for and don't think it is a catch all and as it is a great tool but most handymen need several different tools for them to work great
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very complete and evolving
What do you like best about the product?
They are constantly adding features that users ask for
What do you dislike about the product?
the price, but it's worth it............
What problems is the product solving and how is that benefiting you?
The MDM solution for Apple, SSO of applications
Great service and Product
What do you like best about the product?
I use this mostly for Mac OS devices. It has been a very stable product and easy to manage users and monitor devices.
What do you dislike about the product?
Sometimes it takes a while for the client to show up in the list of managed machines.
What problems is the product solving and how is that benefiting you?
Simplification of user accounts and machines monitoring on Mac OS.
Easy setup and onboarding of the organization
What do you like best about the product?
I enjoy the fact that users can onboard themselves and the process is quite easy. Applying rules and policies is also quite easy, just make sure you test before you deploy to the production environment. Some policies tend to mess up, but that could happen with a normal AD as well, so no issues for me.
What do you dislike about the product?
The provided guides regarding SSO are sometimes a bit misleading, or outdated. I often need to contact the customer success team or the support team in order to get some SSOs up and running. I understand that it is hard to keep up with all applications and changes, but once an application is supported by JumpCloud natively, I expect the setup to take 10 minutes not an hour. The help I usually get is good, but taht takes additional time as JumpCloud is in a very different time zone.
What problems is the product solving and how is that benefiting you?
Security problems regarding passwords and password policy. Also, JumpCloud basically solves all the problems with deploying and enforcing policies within an organization (at least in our case). JumpCloud helps you to enforce policies on devices and on platforms as well. I also like the fact that you can control what privileges do users have on their devices on the go.
Recommendations to others considering the product:
Make sure you ask all the questions you have beforehand, and that JumpCloud fits your use case. There are still a couple of features missing from JumpCloud that would make it an all-in-one solution, but overall it is a good platform to manage your infrastructure.
Exceptional mix of services at a fair price
What do you like best about the product?
JumpCloud brings control over authentication, authorization, and accounting (AAA) back into the hands of your organization, even though you no longer have on-premises infrastructure providing such services. No longer are you limited to "doing things your cloud provider's way", potentially limiting which actual cloud-hosted applications - particularly SaaS - you choose in support of your user base. JumpCloud is open, extensible, multi-platform, highly available, and doesn't artificially steer one towards using "just one" provider simply to avoid duplication of AAA sustainment effort.
What do you dislike about the product?
The initial learning curve can be a little high for small organizations that do not have system administrators with many years' previous experience; however, this quickly pays off with the more enterprise-grade user experience received immediately afterward.
What problems is the product solving and how is that benefiting you?
My own organization - and many similar ones for which I provide IT consulting services - needs higher availability levels for AAA services of the type JumpCloud provides, but can no longer easily justify the cost of maintaining such services privately. Hosting Windows domain controllers, OpenLDAP servers, authentication portals, etc. in a commercial cloud might be an option, but for a small organization (<50 people), JumpCloud provides an in-depth, comprehensive set of AAA services at a much more sustainable price. One system administrator can handle ALL of the necessary tasks because they spend their time focused on AAA itself, not the underlying infrastructure - physical or virtual - that hosts it. This has led to more holistic consumption of AAA services and a more cohesive experience for my users: Whether using resources still hosted in on-premises servers/clouds, IaaS-hosted applications in other clouds, or commercial SaaS, their AAA experience is seamless and consistent.
Managed Service Security Provider
What do you like best about the product?
Azure AD integration / Office 365 Integration for SSO, able to manage Endpoints remote to support work from home.
What do you dislike about the product?
No dislikes as such may be they need to provide better password vault and Direct SSH integration to connect to servers.
What problems is the product solving and how is that benefiting you?
We are using Multiple AWS Connector for our SOC to connect to multiple customers using Azure AD SSO
Recommendations to others considering the product:
Excellent Product and easy to manage SSO for multiple teams and application, granular permissions add lot of value.
Simple and User Friendly
What do you like best about the product?
As a small church, we were looking for a platform that was intuitive and easy to set up. JumpCloud allowed us to hit the ground running quickly without the need to learn an entirely new system for device management.
What do you dislike about the product?
I will say the only thing missing is the ability to manage updates remotely. You can disable updates, but you cannot trigger an update, or allow specific updates. For example, I would like to allow specific OS version updates remotely, but that is not possible.
What problems is the product solving and how is that benefiting you?
Remote user management and device setup.
Recommendations to others considering the product:
It takes a bit of time to set up, along with troubleshooting depending on what settings you are restricting/allowing. Once setup, it's a breeze to add additional users and accounts to any computer/device.
Easy to use cloud identity
What do you like best about the product?
Easy to use interface, technical support is very responsive and the ability to do cloud authentication to on Prem stuff is just wonderful. They have enhanced to include some MDM and conditional access which is great
What do you dislike about the product?
1) unable to input IP ranges for Cloud RADIUS
2) Lack of direct integration with Duo for MFA - only TOTP supported
3) enabling MFA for users is not as seamless, users need to reset the password and then get a chance to enrol for MFA
2) Lack of direct integration with Duo for MFA - only TOTP supported
3) enabling MFA for users is not as seamless, users need to reset the password and then get a chance to enrol for MFA
What problems is the product solving and how is that benefiting you?
Lack of on Prem AD and looking for a cloud based Radius and LDAP for a test lab
Managed to configure it to integrate with Duo for MFA into different products and also for Meraki Wireless 802.1x not able to do it for the splash page.
Managed to configure it to integrate with Duo for MFA into different products and also for Meraki Wireless 802.1x not able to do it for the splash page.
Helpful, modern SSO solution
What do you like best about the product?
JumpCloud works well with our Unifi RADIUS solution. SCIM support in addition to SAML is leading edge.
What do you dislike about the product?
Licensing Cost for 501c3 organization of 400+ is not trivial
What problems is the product solving and how is that benefiting you?
Helps combat shadow IT concerns, improves security. We didn't forecast just how much having a quality SSO really does reduce the number of pwd reset tickets.
Recommendations to others considering the product:
If you're evaluating tools like Okta, JumpCloud deserves consideration
JumpCloud is an excellent tool for WFH businesses
What do you like best about the product?
JC gives us the tools to keep our users productive while WFH. The IT department can install and upgrade software remotely through terminal commands, authentication is very secure, we use SSO to login to all our applications and websites.
What do you dislike about the product?
Customer support is a little iffy. Some techs are very good while others are so so.
What problems is the product solving and how is that benefiting you?
The IT department can install and upgrade software remotely through terminal commands, authentication is very secure.
Recommendations to others considering the product:
Give it a shot. The first 10 users are free
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