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Jumpcloud is awesome
What do you like best about the product?
The fact that the free version has so much to offer, plus all the free formation on it.
What do you dislike about the product?
At the moment I cant pin my finger on any downsides.
What problems is the product solving and how is that benefiting you?
Integration of our equipments with an LDAP directory without costs.
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Useful with lots of potential
What do you like best about the product?
* User Security Settings strengthen company efforts for security
* SSO integration supporting most of important software or services e.g. Slack, GitLab, AWS
* SSO integration supporting most of important software or services e.g. Slack, GitLab, AWS
What do you dislike about the product?
* Missing Software Management on MacOS
*Device Management -> Commands requires some time to understand how to work with paths and how to shape your scripts
*Device Management -> Commands requires some time to understand how to work with paths and how to shape your scripts
What problems is the product solving and how is that benefiting you?
* Centralised user and devices management with focus on security
Perfect solution
What do you like best about the product?
For any scenario jumpcloud works perfectly. It can be used as a complete stand alone option. It can be used in conjunction with AD.
What do you dislike about the product?
I am looking forward to the development of the MDM
What problems is the product solving and how is that benefiting you?
We use jumpcloud as a complete solution for multiple clients. An AD bridge, standalone with Duo with SSO and MFA
An excellent product for Todays Modern Infrastructure
What do you like best about the product?
We like the fact that it is not too complicated and does exactly what it says on the tin, They seem to listen to the customers and add functionality that is wanted.The support organisation is also brilliant and is always there to answer any questions, Their API's are also a great and being improved all the time.
What do you dislike about the product?
Their interface is a bit dated and could do with a refresh but it does do the job for now.We would also like to see more configuration policies, The one's they have are great we would just like to see more custom one's built. Also Their support portal could do with being better.
What problems is the product solving and how is that benefiting you?
We are using Jumpcloud to sync with AD which makes it very simple to manage our users, We are also using jumpcloud API's and these are great and being improved all the time. The new software management is a great new addition as we can manage software for all systems, have only jsuta started using but seems to be working well for us. Under security management the new conditional policies and then in tandem with that the new conditional lists are also a great new additional and I am looking into the functionality here. I also like the fact that their Documentation is excellent and also kept up to date.
Recommendations to others considering the product:
If you are looking for a cloud product to manage you infrastructure then jumpcloud is for you.
Elegant solution for multi-platform login and SSO
What do you like best about the product?
JumpCloud makes it extremely easy to unify login across Mac, Windows, cloud services, VPN, networks, and NAS appliances. No on-premise hardware is required, making it simple to empower remote workers and organizations to embrace cloud first or cloud only infratructure.
What do you dislike about the product?
Mobile device management is there and improving, but not quite on the level of some Mac-specific platforms designed for multi-tennant managed service providers. That said, it can integrate with pretty much anything, so its doesn't need to do everything.
What problems is the product solving and how is that benefiting you?
Security is impossible without SSO and identity management. JumpCloud lets us quickly get up and running without purchasing Active Directory servers for environments that would otherwise have no need for expensive on-premise hardware.
Great tool for transitioning away from AD with a lean IT Team
What do you like best about the product?
Simple, Intuitive interface with useful well thought out features. Simple lightweight agent installation. Very fast, <60 sec user profile & password sync which we push from Okta to JumpCloud through the freely available Okta integration.
What do you dislike about the product?
Some of the policies are hard to back out if you change your mind on them after the fact. Sometimes you have to jump back and forth through various menus to get where you need to go.
What problems is the product solving and how is that benefiting you?
We are decoupling from Active Directory and rather than just replace it with AD in the cloud, JumpCloud is helping us replace it with something that is more suited for Cloud and SaaS applications for the future. We've already made good use of the GPO like policy capabilities and the Directory and System insights tools are helpful as an adjunct to our RMM tools.
Wonderfully Easy To Use
What do you like best about the product?
The cost effectiveness and ease of use of the services and integrations. It is very easy to set up and get running for just about any environment. User security is very scalable, and it is feature rich. I like that I can integrate it with computers and machines for simplified login, as well as link it to our Google Workspaces (formerly GSuite) service. The pricing, as mentioned earlier, is a real game changer for us, and we find it to be a significant factor for anybody on a tight budget.
What do you dislike about the product?
I personally wish there could be some more customizations in terms of company branding in emails and portal for users. I feel this way in terms of adding a company logo in the user portal, and customizing the email addresses for communications regarding JumpCloud to employees.
What problems is the product solving and how is that benefiting you?
I am solving the need for on site RADIUS and the benefits are eternal with the ease of the service. Benefits I have realized are the need of not having to have on site equipment, nor having to worry about certificate authorities, as the certificate is in this case taken care of by JumpCloud.
Recommendations to others considering the product:
It is seamless to use and an absolute breeze for hosted RADIUS and user security, such as 2FA. If you use Microsoft Office or Google Workspaces, this is also an easy integration, as well as an easy integration for computers. It really brings the workplace into one.
The Backbone of our IT Infrastructure
What do you like best about the product?
JumpCloud provides the controls, security, and insights into the state of our workstations, spanning Mac, Windows, and Linux, regardless of location. Having transitioned to a remote-first workplace with employees around the country, this is critical for us. Through the use of application integrations and single sign-on capabilities, we have been able to significantly reduce the number of passwords our users need to manage and have streamlined the end-user experience while simultaneously improving security. JumpCloud has helped us meet and maintain security and compliance requirements through access controls, workstation policies, and software configurations.
We also really appreciate their openness and candid nature of communications. They maintain a good community through their Slack Lounge and Community pages, hold a weekly IT Hour Crowdcast, and frequently run webinars and fireside chats/AMAs. Senior leadership, including the CEO, often participates and interacts with the community. We have used JumpCloud for nearly five years, and through their continued focus on community, we have made lasting connections with JumpCloud employees and others within the community.
We also really appreciate their openness and candid nature of communications. They maintain a good community through their Slack Lounge and Community pages, hold a weekly IT Hour Crowdcast, and frequently run webinars and fireside chats/AMAs. Senior leadership, including the CEO, often participates and interacts with the community. We have used JumpCloud for nearly five years, and through their continued focus on community, we have made lasting connections with JumpCloud employees and others within the community.
What do you dislike about the product?
Very little. There remain some areas where additional customization and organization would be appreciated. The reporting aspects are also lacking. JumpCloud contains a wealth of information about our devices, but accessing that information often involves running commands against the API via Powershell. It's manageable but not nearly as convenient as having a robust, customizable reporting solution built into the Admin Console. When new features are rolled out, they sometimes take the minimum viable product methodology a little too far. It's OK to roll out a feature lite iteration for early access or beta testing, but when you expect customers to pay for (some) new features as add-ons, they should be more feature complete. But those criticisms aside, the platform's core functionality is rock solid and we are very happy with it.
What problems is the product solving and how is that benefiting you?
Centralized management of user and computer accounts. Cloud-based management requiring no on-site infrastructure other than having systems connected to the internet. Ease of management and deployment. Software installation, system policies, application integrations, and SSO to reduce our number of passwords.
A Directory to Rule Them All
What do you like best about the product?
JumpCloud has allowed us to move from all of our directory services being on-premise to everything being in the "cloud". The ease of migration from our on-premise Active Directory and RADIUS servers made this whole process painless. Their support is top notch and helped us through the whole process. We are an all Mac and iPad environment but it's great to know that if we ever decided to move elsewhere that they have support for Windows and Linux. They are constantly improving on their product based on customer feedback which feels great as a customer. Once you get beyond their Web UI, they allow you to change settings even further via their powershell module.
What do you dislike about the product?
JumpCloud is still missing some features that I would like to see but I know they are constantly expanding. JumpCloud recently came out with their directory insights and system insights features but instead of including them with their base product they required you to pay extra to have access to such a critical feature. JumpCloud also recently came out with new pricing plans for their products that will increase our existing prices to add the directory insights and system insights features to our plan.
What problems is the product solving and how is that benefiting you?
Our on-premise servers were coming end of life and we knew that in this ever "cloud" based world that we needed to look beyond on-premise directories. Previously people couldn't update their passwords unless they were on-premise or connected via VPN to our network. That is no longer the case and people can change their passwords from anywhere with a network connection. This also solved our issue of binding our Macs to Active Directory and going to a non-bound Mac which has stopped a lot of headaches!
Jumpcloud Directory service for small business
What do you like best about the product?
Jumpcloud was easy to setup. It supports all the OS we need and they are very responsive with help when needed
What do you dislike about the product?
No downsides so far. It works well for us
What problems is the product solving and how is that benefiting you?
We needed a directory service and didn't want to implement AD. We mainly use xaaS for LoB apps. Jumpcloud allows us to control our users without having to invest in a largely redundant AD infrastructure
Recommendations to others considering the product:
Try the eval for Jumpcloud before you purchase. We tried before we implemented and also looked at a couple of other providers in this area. Jumpcloud have a free 10 user trial available and we made good use of that.
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