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Great platform and responsive support
What do you like best about the product?
We've found the best thing about JumpCloud is the ease of use and implementation provided by the configurable user, policy, and device groups. It makes managing large groups of users in different departments and different device platforms very manageable, both in terms of seeing an overview of everything and in terms of only viewing details of a given subset.
What do you dislike about the product?
The main downside is the lack of clarity around risks and caveats of certain features. There is plenty of documentation, but we've found that when looking for information on a particular feature, different help articles will contain different info. This has made some integrations significantly more difficult, though customer support was always responsive and helpful in these scenarios.
What problems is the product solving and how is that benefiting you?
JumpCloud is allowing us to consolidate the administration of our clients' devices, and hardening access to the various services they use. It's also enabling us to deliver much faster support via the system information provided in the JumpCloud portal, and the remote commands we're able to run.
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JumpCloud is a smart tool
What do you like best about the product?
JC synchronization with GWS is very important for companies that use GWS.
What do you dislike about the product?
When pwd expires and the user is not able to change the pwd in the lock screen (when the laptop cannot communicate with the network on the lock screen).
Even if the person changes via the web console, they will still need help from support to use the recovery key and force communication with the network, sometimes we need to log in to user admin to connect to the network, and then log in to your user.
Even if the person changes via the web console, they will still need help from support to use the recovery key and force communication with the network, sometimes we need to log in to user admin to connect to the network, and then log in to your user.
What problems is the product solving and how is that benefiting you?
JC was essential to the company in managing valuable assets such as MacBooks
Jumpcloud is a must have a cloud-based directory platform
What do you like best about the product?
The Jumpcloud UI is very user-friendly. Adding users, user groups, and SSO applications is easy. Jumpcloud has a wide range of integrated applications, making adding applications super easy.
What do you dislike about the product?
There are many great out-of-the-box security policies for MDM devices. However, I wish some of these would allow for a bit more customization.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps us with secure identity management, provisioning access to Cloud applications securely via user groups, and enforcing MFA.
One of the best cloud directory
What do you like best about the product?
Easy to register and easy to use of identity management features in single platform along with the MFA features
What do you dislike about the product?
Limited customization options
Dependence on Internet Connectivity
no option for onpremise
Dependence on Internet Connectivity
no option for onpremise
What problems is the product solving and how is that benefiting you?
builtin features, Centralized Identity Management, Traditional directory services require significant IT overhead. JumpCloud is cloud-native which allow us to work from different locations
Secure method for authentication
What do you like best about the product?
Being able to provide a relibable and secure MFA method for your accounts.
What do you dislike about the product?
This could just be a mistake in how our organization set up Jumpcloud with our endpoints, but sometimes logging into our computers with jumpcloud can be inconsistent and confusing to use. The UI makes it look like you're entering in the same password twice, which could throw users off.
What problems is the product solving and how is that benefiting you?
Secure method of implementing MFA
Many tools but they have many issues or are basic in offerings
What do you like best about the product?
I like that it offers MDM, SSO, password manager and so much more. Also, our JC rep is amazing to work with. He is proactive, helpful, and kind.
What do you dislike about the product?
Our clients that have the MDM have many problems with the MDM on the devices. Glitches, lock outs, etc. Also our clients that use the password manager say that it is very basic when compared to Keeper or 1Pass.
What problems is the product solving and how is that benefiting you?
We like to have an MDM solution that can have both macs and windows
Great overall platform for handling devices and software
What do you like best about the product?
Simplicity and features that they are offering is really vast and mostly properly documented.
What do you dislike about the product?
Covering too many stuff to handle properly
What problems is the product solving and how is that benefiting you?
Unified devices and users for whole platform + password manager
Jumpcloud is a robust cloud-based directory platform.
What do you like best about the product?
I enjoy the seamless SSO integration as well as the ability to run wireless commands and support systems without having to impact end users. We use it everyday in place of a traditional Active Directory. Easy to implement quick fixes. Customer support is very responsive.
What do you dislike about the product?
I come from a Microsoft background, so missing traditional AD is the only downside I found. Maybe a group policy feature?
What problems is the product solving and how is that benefiting you?
JumpCloud solves for an enterprise environment that doesn't leverage traditional Active Directory. It is easy to manage and has a lot of flexibility in what services it can provide. Our environment is almost exclusively in the cloud and this was a big part in making that happen.
I use Jump Cloud every day and never have to think about it!
What do you like best about the product?
So easy to set up and implement and add new users . Never have to worry about log in again! Smooth integration across mulitple applications. We use JumpCloud daily.
What do you dislike about the product?
Nothing. I can think of. We are happy.
What problems is the product solving and how is that benefiting you?
No need for maintaining multiple log ins or handling password reset requests from staff.
Jumpcloud
What do you like best about the product?
Jumpcloud has a very nice Webgui and ui that makes it easy to manage.
What do you dislike about the product?
Jumpcloud mdm and managing devices is super poor.
If you have a device that has not turned on in a while it will not report and you will have to completely reinstall jumpcloud
Also remote scripting for devices is very hit or miss. Scripts we write work locally but trying to run through jumpcloud they usually don't work.
My biggest frustration though was jumpcloud had a bad update once and 1/3 of our devices in productions stopped reporting so our policies were not working. So we had to go to over 70 devices and reinstall jumpcloud manually
If you have a device that has not turned on in a while it will not report and you will have to completely reinstall jumpcloud
Also remote scripting for devices is very hit or miss. Scripts we write work locally but trying to run through jumpcloud they usually don't work.
My biggest frustration though was jumpcloud had a bad update once and 1/3 of our devices in productions stopped reporting so our policies were not working. So we had to go to over 70 devices and reinstall jumpcloud manually
What problems is the product solving and how is that benefiting you?
For now it is allowing us to manage and put policies on our devices when it works.
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