JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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External reviews are not included in the AWS star rating for the product.
Great MFA
What do you like best about the product?
Great that it integrates everything for one price.
What do you dislike about the product?
So far so good. Can't complain. We began utilizing it a month ago.
What problems is the product solving and how is that benefiting you?
We are able to intergrate everything using Jumpcloud.
Great IT management solution that changes everything
What do you like best about the product?
I like its ability to mange identities in a single platform. Its also user-friendly and intuitive, with an excellent user interface. Thats why I like how easy it is to set up and the seamless end-user experience.
What do you dislike about the product?
I dont like the pre-configured integration and customization options.
What problems is the product solving and how is that benefiting you?
We used to spend a lot of time on management tasks, but since implementing JumpCloud, our approach to security has improved significantly because you can work in the cloud with multiple systems and easily manage identities while ensuring compliance, and their approach to cloud director services is excellent and brilliant.
JumpCloud and its SSO features are awesome!
What do you like best about the product?
JumpCloud and its smooth login to Zoho via SSO
What do you dislike about the product?
Nothing as such at the moment. All satisfied.
What problems is the product solving and how is that benefiting you?
JumpCloud is ensuring smooth login on company applications such as Zoho, etc.
Effortless IT Management with JumpCloud
What do you like best about the product?
Like that, JumpCloud makes user and device management really simple. Features like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and cross-platform support (Windows, macOS, Linux) save a lot of time. It’s also cloud-based, so I don’t need on-prem servers, which makes it super convenient for remote work.
I really like how easy it is to use and implement. The interface is clean, and I can manage users, devices, and apps all from one place. Features like SSO, MFA, and patching save a lot of time, and integrations with tools like Google Workspace and Office 365 work smoothly. Their customer support is also helpful whenever I get stuck.
My primary role when using JumpCloud:
IT Admin / IT Support – mainly handling user management, device security, and software updates.
I really like how easy it is to use and implement. The interface is clean, and I can manage users, devices, and apps all from one place. Features like SSO, MFA, and patching save a lot of time, and integrations with tools like Google Workspace and Office 365 work smoothly. Their customer support is also helpful whenever I get stuck.
My primary role when using JumpCloud:
IT Admin / IT Support – mainly handling user management, device security, and software updates.
What do you dislike about the product?
The only thing I’d point out is that some advanced features take a little time to learn, but once you get used to them, they work really well. In a way, it’s more about the learning curve than a real drawback, and it actually helps me build stronger IT skills.
What problems is the product solving and how is that benefiting you?
umpCloud is helping me solve problems around user management, device security, and centralized access control. Earlier, handling multiple systems and logins was time-consuming, but now with SSO and IAM, I can manage everything in one place. It also enforces password policies and MFA, which improves security across the organization. Remote support and patching are easier too, saving time and reducing risks. Overall, it benefits me by making IT admin tasks faster, more secure, and less complicated.
Unifying disparate platforms finally felt achievable, thanks to JumpCloud's unexpected versatility
What do you like best about the product?
The capability of our department is to have a control in the access to the specific application available to their team without requiring IT tickets every time there is a small change is amazing. It says that our marketing manager can invite a new content writer to Canva and Slack via few clicks. We also like the ease at which we can give our external consultants secure but limited access to project specific tools. This maintains everyone in a productive state and our internal systems safe.
What do you dislike about the product?
Configuration of new single sign on apps can be a bit less user friendly at times, especially when setting up custom SAML fields on the more arcane applications. We would like to have more detailed application run-down and looking more closely at trends in application access. This would allow us to find possible layout or odd user behavior rather rapidly
What problems is the product solving and how is that benefiting you?
We were sinking with assorted user accounts and varying access to our cloud apps in an expanding variety. No matter what team or project I used, the hour was spent trying to remember email addresses to send manual invites from, and what email to log in to each service with. The new employees can now acquire immediate access to their key tools, based on their JumpCloud identity. This has saved a lot of valuable time of our operating team so that they spend time on other growth activities rather than spend discoursing on access.
JumpCloud has streamlined the process to daily logins and optimised security in the process.
What do you like best about the product?
Every single day, I use JumpCloud to manage all of my work application logins, And I do feel like I have won the biggest prize, I don’t have to memorize more than one password, one login takes care of everything. I feel comfortable more than ever with MFA, and I appreciate that it does not slow me down. I can resume work on any device and my access is super convenient which is nice.
What do you dislike about the product?
Like any application, the admin console can feel a tad too complicated at times. The same applies for attempts to add new users or change settings for a given policy. Changes being synced across all apps, given my experience, does not happen in real-time which causes delays. Unlike the mobile application, which is relatively smoother on the PC interface, could use a bit more polish. There is also the issue of access problems, which in my opinion, probably could be resolved quicker.
What problems is the product solving and how is that benefiting you?
For me, I have thanks JumpCloud for not only making me dread multi-factor-authentication, but also for eliminating the cumbersome separate logins. It gives me peace of mind that I have to spend less time during a day for password resets and, more importantly, that our data is secure. It is simply one less thing to worry in a busy day.
It is imported for security
What do you like best about the product?
JumpCloud is popular because it simplifies IT management and security, especially for small and mid-sized businesses
1. Centralized Identity & Access Management (IAM)
2.Device Management Without Heavy Infrastructure
1. Centralized Identity & Access Management (IAM)
2.Device Management Without Heavy Infrastructure
What do you dislike about the product?
• Sync issues: Delays or failures in syncing passwords and policies.
• Basic reporting: Limited analytics and alerting features.
• Weak MDM features: Not as strong as Jamf or traditional AD.
• Cost creep: Gets expensive as you scale.
• Support gaps: Slow or inconsistent support and outdated docs.
• UI quirks: Some find it cluttered and unintuitive.
• Bugs: Occasional agent failures, device unenrollment issues.
• Basic reporting: Limited analytics and alerting features.
• Weak MDM features: Not as strong as Jamf or traditional AD.
• Cost creep: Gets expensive as you scale.
• Support gaps: Slow or inconsistent support and outdated docs.
• UI quirks: Some find it cluttered and unintuitive.
• Bugs: Occasional agent failures, device unenrollment issues.
What problems is the product solving and how is that benefiting you?
Centralized user management – One place to manage logins and permissions.
• Device management – Control Windows, macOS, and Linux devices remotely.
• Single Sign-On (SSO) – Easy access to multiple apps with one login.
• Multi-Factor Authentication (MFA) – Better security for users and data.
• Cloud directory – No need for on-prem Active Directory servers.
• Scalability – Easier to manage growing teams, especially remote ones.
• Device management – Control Windows, macOS, and Linux devices remotely.
• Single Sign-On (SSO) – Easy access to multiple apps with one login.
• Multi-Factor Authentication (MFA) – Better security for users and data.
• Cloud directory – No need for on-prem Active Directory servers.
• Scalability – Easier to manage growing teams, especially remote ones.
Reliable and Developer-Friendly Cloud Platform
What do you like best about the product?
What I like best about JumpCloud is how easy it makes managing users and devices from a single platform. As a developer, I really appreciate the smooth integrations with different tools and the straightforward APIs—it saves a lot of time when setting up authentication and access controls. The MFA and security policies are simple to configure, which gives me confidence that everything is secure without adding extra complexity.
What do you dislike about the product?
The main drawback I’ve experienced with JumpCloud is that the UI can feel a bit overwhelming at first, especially when managing a large number of users or policies. Some advanced features also have a learning curve, and documentation could be more detailed in certain areas. That said, once you get familiar with it, the platform works reliably.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of centralized identity and device management without the need for on-premise infrastructure. It simplifies user provisioning, enforces secure authentication with MFA, and streamlines access control across multiple applications. For me, this means less time spent on manual setup, stronger security by default, and a much smoother onboarding process for new team members.
All-in-one Directory Platform
What do you like best about the product?
manage everything from the cloud
It’s especially valuable for remote or hybrid environments,
It’s especially valuable for remote or hybrid environments,
What do you dislike about the product?
Limited Reporting and Analytics
Group and Role Management Complexity
Group and Role Management Complexity
What problems is the product solving and how is that benefiting you?
Decentralized User Management
Multiple Tools for IAM and Device Management
Multiple Tools for IAM and Device Management
Powerful Access Management Tool
What do you like best about the product?
It's a solid SSO(Single Sign On) solution that lets us access AWS, Gitlab, Instana, Rancher, Snyk and more from one place
SSH/ RDP access to servers is seamless, just upload your public key and access is handled by your Jumcloud user
Group-based access control is very handy, making it easy to manage who can access what.
It also supports GitLab repo access delegation, with group-based visibility.
SSH/ RDP access to servers is seamless, just upload your public key and access is handled by your Jumcloud user
Group-based access control is very handy, making it easy to manage who can access what.
It also supports GitLab repo access delegation, with group-based visibility.
What do you dislike about the product?
The UI and investigation can be confusing at first, especially around groups and access rules.
The learning curve is noticeable if you're setting things up or managing more complex permissions
Some settings are buried or not obvious until you go digging.
The learning curve is noticeable if you're setting things up or managing more complex permissions
Some settings are buried or not obvious until you go digging.
What problems is the product solving and how is that benefiting you?
It aces as a cental SSO platform, giving us one place to manage access to AWS, Gitlab, Rancher, Instana, Snyk and other tools
SSH access is managed using public keys linked to Jumpcloud users, which simplifies key rotation and removes the need to maintain keys manually
Access control is clean and scalable, users and resources are grouped and access is granted based on these groups.
Helps with onboarding and offboarding, adding or removing access to systems takes minutes.
We can Gitlab Repo access through Jumpcloud, no need for manual invites.
Makes compliance and auditing easier since everything is managed and tracked centrally.
SSH access is managed using public keys linked to Jumpcloud users, which simplifies key rotation and removes the need to maintain keys manually
Access control is clean and scalable, users and resources are grouped and access is granted based on these groups.
Helps with onboarding and offboarding, adding or removing access to systems takes minutes.
We can Gitlab Repo access through Jumpcloud, no need for manual invites.
Makes compliance and auditing easier since everything is managed and tracked centrally.
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