JumpCloud
JumpCloud, Inc.External reviews
3,709 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless User and Device Management with Powerful Automation
What do you like best about the product?
I like how JumpCloud makes it easy to manage users and devices in one place. The integration with MDM and policy management works well across both Windows and macOS. It’s also great that I can automate some tasks using PowerShell and custom commands — it really helps with keeping our security baseline consistent.
What do you dislike about the product?
Sometimes Remote Assist a bit laggy and takes a long time to connect. The device posture check feature isn’t fully comprehensive yet, and the JumpCloud App Catalog could use more app coverage. Also, Directory Insights for software add/remove events still needs fine-tuning — it often logs an update as both a software removal and a new install. These areas could definitely be improved for better accuracy and reliability.
What problems is the product solving and how is that benefiting you?
JumpCloud helps address challenges in enforcing consistent security baselines and centralized device management across multiple OS platforms. It allows us to automate endpoint configurations, enforce MDM policies, and maintain compliance through posture checks and device groups. The integration with our firewall posture validation also supports our zero-trust approach. Overall, JumpCloud reduces manual effort in managing user access, policy enforcement, and software compliance — making our endpoint environment more secure and efficient to operate.
Jumpcloud - a great MDM.
What do you like best about the product?
It's configurable to a very minute level, and allows the freedom to implement it at your pace, with a lot of say in how and where you fit it into your systems. It's pretty easy to integrate it into existing systems, and will streamline yours and your end user's flow of work. I've rarely had issues with it but when i did the Customer support has been great and I could always refer to their guides.
What do you dislike about the product?
The endpoint management can sometimes be a little finicky, but that is a 1/100 occurrence.
What problems is the product solving and how is that benefiting you?
MDM and compliance are essential aspects of managing devices and ensuring that security standards are met. They help organizations maintain control over their devices and data, making it easier to enforce policies and protect sensitive information.
Unifies Endpoints, Saves Time with Effective Management
What do you like best about the product?
I appreciate that JumpCloud's platform supports our entire manufacturing environment, from macOS on the factory floor used by our Artisan team, to Windows in the office. This capability allows us to manage policies and functions efficiently across different operating systems from a single console, which greatly enhances our zero trust security approach. JumpCloud simplifies the management of login scripts across various systems, which is a significant advantage for us. Additionally, the initial setup was incredibly straightforward and quick, especially when starting with our mock endpoint, saving us a considerable amount of time.
What do you dislike about the product?
I find the pricing structure somewhat confusing, especially when adding different components.
What problems is the product solving and how is that benefiting you?
JumpCloud unifies endpoint and identity access, simplifying auditing with reliable SSO. It consolidates decentralized servers and manages Linux and Windows efficiently, reducing manual tasks. Its support across devices ensures zero trust security, enhancing operational efficiency.
JumpCloud made compliance policy deployment across our devices surprisingly simple
What do you like best about the product?
I am a big fan of the way JumpCloud works with our mixed Mac and windows workstation environment on the part of device policies. It ensures that the machines of all of our creative team are patented to meet certain security baselines, such as creating time outs on screen locks or disk encryption. We also take advantage of its secure LDAP integration, and use it extensively to authenticate users to our on premise network attached storage and render farm software. Such centralization radically simplifies the control of access to our valuable production factors.
What do you dislike about the product?
The policy deployment status is at times slower to update post a workstation reboot than I would like, however, causing immediate troubleshooting to be a little less efficient. I also would like to see the coverage of particular hardware health metrics of our high performance creative machines to be more detailed to facilitate proactive maintenance. Also, it will be a nice addition to have a stronger self service portal where users can safely adjust limited local machine settings.
What problems is the product solving and how is that benefiting you?
Our biggest struggle was to standardize security posture across all our unique creative workstations particularly where there was a mix of employee and contractor devices. Prior to JumpCloud, it took a manual check a long time to ensure that all machines were set up with the appropriate firewall settings, software that was required to be installed, and encrypted. Today, with the single device management of JumpCloud, we can automatically propagate such settings and ensure that all the fleets comply. This has provided us with a lot more confidence on our security position and has provided a significant simplification of our project preparedness.
Ensures Compliance with Top Security Standards
What do you like best about the product?
JumpCloud and its features helped us be compliant with best security standards. This is what I liked about JumpCloud.
What do you dislike about the product?
As of now, we are not disliking anything about JumpCloud.
What problems is the product solving and how is that benefiting you?
Initially, our organization employees were able to login company accounts anywhere, JumpCloud has helped us implement controls to avoid these cases and be compliant with best security standards.
JumpCloud keeps work access organized and safe and in a very simple way
What do you like best about the product?
I think what I like the most is how it solves all those little login annoyances that added up every morning. I sign in just once and am instantly connected to all my work tools like from email to project dashboards and hence no password juggling. It’s like having a single reliable “key” to open everything I need for the day and keeps me sharply focused rather than continuously clicking on reset my password or hunt down the access link.
What do you dislike about the product?
All I know is that the only issues I’ve run into so far other than being asked to request a receive verify or duplicate receive verify (which has happened maybe 3 times, all while switching wifi) is on their side especially while travelling. But once you get through that it does do a good job of maintaining and managing of your information.
What problems is the product solving and how is that benefiting you?
JumpCloud essentially takes the headache out of managing dozens of logins for a variety of apps. It centralizes and secures your life, meaning less password fatigue, fewer access problems and quicker onboarding for new teammates and it does give me a feeling of ease and safety every time I sign in.
Unified Device Management with Powerful SSO and IDP Features
What do you like best about the product?
What I appreciate most about JumpCloud is that it allows us to manage all types of devices from a single console. Including the additonal features of SSO, IDP, etc.
What do you dislike about the product?
When it comes to managing the macOS side, we don't have as many options available compared to other MDMs.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage users, devices, and access all in one place.
It solved problems like handling different operating systems, managing logins securely, and onboarding new employees faster.
Now everything is easier to control, more secure, and saves us time and money.
It solved problems like handling different operating systems, managing logins securely, and onboarding new employees faster.
Now everything is easier to control, more secure, and saves us time and money.
Centralized Management Shines, But Password Sync Issues Need Improvement
What do you like best about the product?
I appreciate the ability to centrally manage both devices and users, as well as organize devices into groups and utilize the MDM tool. The command options are my favorite feature.
What do you dislike about the product?
Sometimes, even when devices are connected to WiFi, they still appear as offline. Additionally, there are occasions when devices and JumpCloud passwords do not sync correctly. As an IT professional, I often encounter issues with JumpCloud password locks on devices.
What problems is the product solving and how is that benefiting you?
MDM and security compliance are essential for effective device management. Ensuring that all devices are properly managed helps maintain security standards and compliance across the organization.
Unified Device Management and Zero Trust Security Made Simple with JumpCloud
What do you like best about the product?
Unified Device and Identity Management
JumpCloud brings together directory services, MDM, and Zero Trust access control within a single platform. This allows you to manage users, groups, and devices from one dashboard, eliminating the need to juggle AD, Intune, and various third-party tools.
Zero Trust Security Model
The platform enforces Multi-Factor Authentication (MFA) across the board, covering system logins, VPN, applications, and even SSH. Its Conditional Access Policies are straightforward to set up and offer robust control over who can access specific resources.
Cross-Platform MDM
JumpCloud operates smoothly across macOS, Windows, and Linux, making it ideal for managing mixed device environments. You can deploy policies, scripts, and patches directly, removing the need for separate tools like Jamf or Intune, though it may not offer the same depth as Jamf for Apple devices.
Cloud Directory Instead of On-Prem AD
There’s no requirement for on-premises servers. Users can authenticate to devices, Wi-Fi, VPN, and applications directly through JumpCloud, providing a modern alternative to traditional Active Directory setups.
Integration with Popular Apps
JumpCloud integrates easily with Google Workspace, Microsoft 365, AWS, Slack, Zoom, and many SAML-enabled applications for SSO, helping to centralize authentication for cloud resources.
Ease of Deployment
The agent installation is lightweight, and setup is quick for both small teams and large enterprises. There’s no need for complicated domain joining or GPO configurations.
Centralized Audit and Reporting
JumpCloud includes built-in logs for authentication, policy compliance, and device health, which helps organizations meet compliance requirements such as SOC 2 and ISO 27001 with ease.
JumpCloud brings together directory services, MDM, and Zero Trust access control within a single platform. This allows you to manage users, groups, and devices from one dashboard, eliminating the need to juggle AD, Intune, and various third-party tools.
Zero Trust Security Model
The platform enforces Multi-Factor Authentication (MFA) across the board, covering system logins, VPN, applications, and even SSH. Its Conditional Access Policies are straightforward to set up and offer robust control over who can access specific resources.
Cross-Platform MDM
JumpCloud operates smoothly across macOS, Windows, and Linux, making it ideal for managing mixed device environments. You can deploy policies, scripts, and patches directly, removing the need for separate tools like Jamf or Intune, though it may not offer the same depth as Jamf for Apple devices.
Cloud Directory Instead of On-Prem AD
There’s no requirement for on-premises servers. Users can authenticate to devices, Wi-Fi, VPN, and applications directly through JumpCloud, providing a modern alternative to traditional Active Directory setups.
Integration with Popular Apps
JumpCloud integrates easily with Google Workspace, Microsoft 365, AWS, Slack, Zoom, and many SAML-enabled applications for SSO, helping to centralize authentication for cloud resources.
Ease of Deployment
The agent installation is lightweight, and setup is quick for both small teams and large enterprises. There’s no need for complicated domain joining or GPO configurations.
Centralized Audit and Reporting
JumpCloud includes built-in logs for authentication, policy compliance, and device health, which helps organizations meet compliance requirements such as SOC 2 and ISO 27001 with ease.
What do you dislike about the product?
JumpCloud’s MDM features for macOS and iOS are fairly limited when compared to Jamf Pro. While you can push profiles and commands, the platform does not provide in-depth macOS inventory information, such as detailed app-level insights or granular configuration profile data. Additionally, Apple-specific workflows like DEP setup, FileVault recovery key management, and advanced configuration options are less flexible than what you might find elsewhere.
What problems is the product solving and how is that benefiting you?
Works seamlessly across macOS, Windows, and Linux, which is great if you manage mixed fleets,You can push policies, scripts, and patches directly.
Excellent Support, But Missing Key Features
What do you like best about the product?
The support provided by Jumpcloud is spot on and very helpful. Their support team is always useful when I need assistance.
What do you dislike about the product?
Some necessary features and functions are missing.
What problems is the product solving and how is that benefiting you?
They provide a service that safeguards our end-user clients, ensuring their protection.
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