JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My perspective on jumpcloud
What do you like best about the product?
JumpCloud makes it easy to manage users and devices in one place. It supports smooth integrations, developer-friendly APIs, and lets you quickly set up MFA and security policies without hassle
What do you dislike about the product?
One challenge I’ve noticed with JumpCloud is that the interface can feel a little complex at the beginning, particularly when handling a large number of users or policies. A few advanced features also take time to learn, and the documentation could be more comprehensive in certain areas. However, after getting accustomed to the platform, it proves to be stable and dependable.
What problems is the product solving and how is that benefiting you?
JumpCloud addresses the need for centralized identity and device management without relying on on-premise infrastructure. It makes user provisioning straightforward, enhances security with MFA, and simplifies access control across different applications. This has helped me save time on manual setup, strengthen security practices, and ensure a smoother onboarding experience for new team members.
JumpCloud helps me to manage various IT complexities and other associated tasks that comes with it
What do you like best about the product?
Having been a system administrator for a company for many years and having managed upwards of seven hundred users, it came a time when I had to create workflows and policies for users. Those policies would then automate user and system policies to monitor and manage users in most enterprise software in use. Long story short I have spent time setting up such systems that manage users, systems, and processes. I've become accustom to spending time day in day out manually creating user accounts, setting roles for users and keeping records for which applications users can access.
What do you dislike about the product?
Expanding on how reporting works would be useful—I have a strong tendency to need datasets in a very particular way, and more often than not, I have to use other tools to pull the data and massage it beyond recognition. There are also times where the UI does not review the level of polish needed for more complex group management. Support has been patchy with respect to the complexity of the question, and the right question to be asked in a bid to address the concern is might not be the most convenient context.
What problems is the product solving and how is that benefiting you?
The way other solutions provided JumpCloud solves my fragmentation problem. I no longer need to context switch for identity management, device management and access control, as I work in a ‘single pane of glass’ environment. This means I have lower manual touchpoints, reduced on/offboarding setup mistakes, and more confidence access is actually controlled.
Remote Workforce-Friendly
What do you like best about the product?
Cross‑platform support
Good security features built in
Good security features built in
What do you dislike about the product?
Several users say the built‑in reports aren’t sufficient for certain use cases: e.g. metrics around policy failures, device compliance, or deep audit data
What problems is the product solving and how is that benefiting you?
Diverse devices / operating systems & remote/hybrid work
JumpCloud in Action
What do you like best about the product?
Security features like MFA and policy enforcement give peace of mind without adding too much complexity.
What do you dislike about the product?
The pricing structure can get expensive as you scale with more users and devices
What problems is the product solving and how is that benefiting you?
Jump Cloud has simplified employee onboarding and offboarding — accounts, access, and permissions can be handled quickly, which saves time and reduces errors.
JumpCloud: A Versatile Identity and Access Management Solution with Strong Radius Support
What do you like best about the product?
JumpCloud has been a reliable solution for us, especially with its RADIUS authentication for our wireless networks. It has streamlined how we secure and manage Wi-Fi access, offering a centralized way to authenticate users. Beyond RADIUS, JumpCloud provides an impressive range of other services: remote desktop solutions, directory services, and device management. This all-in-one approach means we don’t have to rely on multiple fragmented tools. The user interface is clean and intuitive, and their support resources are helpful when setting things up or troubleshooting.
What do you dislike about the product?
While JumpCloud is powerful, there are some areas that could be improved. The initial configuration can be a bit tricky for newcomers, especially when setting up more advanced policies. Some of the integrations also take extra effort to fine-tune compared to competitors. Pricing, while fair for the value, can scale quickly depending on how many devices and services you manage, so smaller organizations may need to budget carefully.
What problems is the product solving and how is that benefiting you?
JumpCloud’s RADIUS authentication secures our wireless networks by eliminating shared Wi-Fi passwords, giving us centralized control, seamless user management, and stronger overall security.
Easy to Use
What do you like best about the product?
Jumpcloud has been easy to use and navigate
What do you dislike about the product?
I wish there was a better explanation on how to use the App
What problems is the product solving and how is that benefiting you?
It is allowing employees to use SSO without needing to remember a million passwords
Devops Engineer
What do you like best about the product?
JumpCloud has been really helpful for simplifying identity and device management in one place. I like that it works smoothly across Windows, macOS, Linux, and cloud apps without locking you into a single ecosystem. It makes onboarding and offboarding much easier by automating user access, and the built-in SSO and MFA features give a good balance of convenience and security. Since it’s cloud-based, there’s no heavy infrastructure to maintain, which saves both time and cost.Overall, it’s been most helpful in improving security, customer support, reducing admin overhead, and giving users a better login experience. It gives us that ease of implementation and ease of integration. Also the frequency of use is great.
What do you dislike about the product?
Mac / Apple device support is not always as mature as dedicated tools. Some policies may not behave exactly as expected on macOS, or there might be delays, agent-issues, or missing fine-grained controls compared to tools like Jamf.
What problems is the product solving and how is that benefiting you?
JumpCloud has solved a lot of the problems we had around managing users and devices across different platforms. Before, identities and access were scattered across multiple tools, which made onboarding, offboarding, and enforcing security policies messy and time-consuming. With JumpCloud, everything is centralized, so new users can be set up quickly, and access is removed just as easily when someone leaves. The built-in SSO and MFA have strengthened our security while making it easier for employees to log in without juggling multiple passwords. Managing Windows, macOS, and Linux machines from one place has also been a big win, especially with more people working remotely. Overall, it’s saved us a lot of admin time, improved visibility into who has access to what, and given us more confidence that our environment is secure and scalable as we grow.
JumpCloud Honest Review
What do you like best about the product?
using user and system groups for efficient management
What do you dislike about the product?
difficulty with application integrations, and a steep learning curve for new users
What problems is the product solving and how is that benefiting you?
It benefits users and IT departments by centralizing management, improving security with unified policies and MFA, reducing IT costs and complexity by eliminating multiple tools, simplifying remote work and onboarding/offboarding, and enabling compliance through better system visibility.
Jump Cloud Review for Amazon Coupon
What do you like best about the product?
Security wise it seems good. The central control for the IT Team to remotely manage and help employees. Especially helpful in work from home environment
What do you dislike about the product?
Restrictions are a bit too much.
The mandatory password length is long with too many characters required. No support for password keychains like Apple Passwords.
Too much distractions during normal work to poke users. There should be a DND zone, will be useful especially in meetings where during presentation too much popups to update software and OS is a big turn off.
The mandatory password length is long with too many characters required. No support for password keychains like Apple Passwords.
Too much distractions during normal work to poke users. There should be a DND zone, will be useful especially in meetings where during presentation too much popups to update software and OS is a big turn off.
What problems is the product solving and how is that benefiting you?
Too much characters and password length requirement. And too much bugging during normal workflows for software updates.
Smooth Day-to-Day Experience with JumpCloud
What do you like best about the product?
I find JumpCloud very straightforward to use. Signing in with a single set of credentials across different applications makes my day-to-day work easier. The MFA process is smooth and doesn’t feel disruptive, and I appreciate that I can access everything I need securely without juggling multiple passwords.
What do you dislike about the product?
At times, the login process can feel a bit slow, especially when MFA is required and network connectivity isn’t great. Occasionally, switching between applications requires re-authentication, which can interrupt the workflow. While these are minor, a smoother and more seamless experience across apps would make it even better.
What problems is the product solving and how is that benefiting you?
JumpCloud makes it easier for me to access all the applications and resources I need with just one login. Instead of remembering multiple passwords, I can rely on a single set of credentials, which saves time and reduces frustration. The added security of MFA also gives me confidence that my account is protected without making the process complicated. Overall, it helps me stay productive while keeping access secure.
showing 181 - 190