JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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Robust Security Features for SMBs, But Some Features Need Refinement
What do you like best about the product?
Jumpcloud stands out as an excellent option for SMB organizations seeking a comprehensive set of features to manage the security of their identities, services, and endpoints. Its capabilities are particularly well-suited for small to medium-sized technology teams responsible for securing and overseeing a workforce that may be on-premise, remote, or a combination of both.
What do you dislike about the product?
Jumpcloud is quickly establishing itself as a strong challenger to established enterprise options in the IAM space, consistently rolling out new features to close the gap with its competitors. However, it can take some time and several iterations for certain features to be fully refined and ready for production use.
What problems is the product solving and how is that benefiting you?
Jumpcloud enables our team to deliver a consistent, compliant, and secure experience for both endpoints and users across our entire organization. As a remote-first company, we rely on Jumpcloud to confidently protect our employees while they work from a variety of locations across Canada, Europe and Central America
Comprehensive IT Management, But Needs Modernization
What do you like best about the product?
JumpCloud tends to be an All in One ITSM/IDP that allows you to manage multiple types of hardware, OS - such as windows/Mac and expands into MFA/IDP control that connects into other IDPs such as Azure and allows you a one stop show to configure and manage your environment.
I like that it allows you to work with both Windows and Mac.
I like that it allows you to work with both Windows and Mac.
What do you dislike about the product?
JumpCloud is behind the times in comparison to other programs such as Azure AD/LDAP or JAMF. The IDP is standalone in comparison to regular integrations such as Azure or Okta. However, I find you are able to use it with most everything but you may just not have instructions readily available or when setting up SSO/SAML, not all systems anticipate JC as your IDP and so you need standalone knowledge to set up and cant just follow a document as it likely doesnt exist.
What problems is the product solving and how is that benefiting you?
It is our go to for IDP, MDM and user/security controls and administration.
It allows us to use one place and have one source of truth for our company and our users. It can take a little bit to learn how to use or manage various types of devices within, but once you are in there and everything is setup, it becomes second nature. It is in fact another MDM, another IDP and does give you the features of MFA and SSO/SAML without needing another program like OKTA.
It allows us to use one place and have one source of truth for our company and our users. It can take a little bit to learn how to use or manage various types of devices within, but once you are in there and everything is setup, it becomes second nature. It is in fact another MDM, another IDP and does give you the features of MFA and SSO/SAML without needing another program like OKTA.
Easy Device Management, But Lacks Jamf-Level Mac Features
What do you like best about the product?
Jumpcloud is easy to use and allows us to seamlessly manage all the different devices in our organization.
What do you dislike about the product?
Since it tries to do everything it's not quite as robust feature wise as Jamf when it comes to Mac management.
What problems is the product solving and how is that benefiting you?
It serves as our primary identity provider and allows us to manager users accounts and devices.
Intuitive Dashboard Packed with Features
What do you like best about the product?
Great intuitive dashboard, and lots of features.
What do you dislike about the product?
Everything rocks! It seems like the product is improving on a dauly basis.
What problems is the product solving and how is that benefiting you?
Managing company devices in bulk. It simplifies the process, ensuring smooth and efficient management of company devices.
User-Friendly, Easy Setup, and Excellent Google Integration
What do you like best about the product?
Really user friendly, all clear.
Installation of JC is easy as admin and as end-user.
Features are good, maybe to develop more the "Asset Management".
The integretion with goole is perfect.
Installation of JC is easy as admin and as end-user.
Features are good, maybe to develop more the "Asset Management".
The integretion with goole is perfect.
What do you dislike about the product?
The AI assistant isnt work properly. while searching for user then it shows a lot of users that dont include the letters of what i searched.
I dont like that i dont have more data on registered machine, like external GPU etc.
I dont like that i dont have more data on registered machine, like external GPU etc.
What problems is the product solving and how is that benefiting you?
Installing applications automatically while installing new machine - time.
Manage our assets.
If machine stolen then we have great tools to erase machine.
Manage our assets.
If machine stolen then we have great tools to erase machine.
Effortless Integration and User Management Make It Stand Out
What do you like best about the product?
I find it easy to integrate a wide range of different resources, and managing users and devices is also relatively straightforward. I also appreciate that the Jumpcloud team regularly adds new features and makes improvements to their product.
Customer support has been helpful on the rare occasions we've needed assistance, but thanks to the platform's reliability, we've encountered very few issues that we couldn't resolve on our own.
Customer support has been helpful on the rare occasions we've needed assistance, but thanks to the platform's reliability, we've encountered very few issues that we couldn't resolve on our own.
What do you dislike about the product?
In my view, the menus would benefit from some refinement. It would also be helpful to have greater flexibility when customizing policies. Additionally, I find the lack of support for a wider variety of Unix and Linux distributions to be a limitation.
What problems is the product solving and how is that benefiting you?
Easy management of various platforms in the one spot.
Remote Assist Makes IT Support Easy with JumpCloud
What do you like best about the product?
I like JumpCloud's feature of Remote Assist which helped my IT Team to resolve almost every issues remotely.
What do you dislike about the product?
Nothing at the moment, JumpCloud seems to work fine till now.
What problems is the product solving and how is that benefiting you?
My laptop faced few issues, and JumpCloud's remote assist feature enabled my IT team to resolve those smoothly even when I was working from my home remotely.
JumpCloud is quite helpful and it organizes all our logins in one place
What do you like best about the product?
I use JumpCloud almost daily to login across various systems and tools that our company uses and most importantly it gives me the peace of mind that all the security protocols are being managed on the system side. I set it up initially and then I can let everyone sign in and access the systems securely without additional work on my side and it takes me only a few clicks to add or remove users so it’s easy to keep everything current.
What do you dislike about the product?
There are times when it’s a bit of a drag especially when you are waiting for the system to distribute changes to user devices. Also some control settings are a bit too deeply nested in the dashboard, for instance integrating some of the third party systems can take an annoying amount of time. Also I think all users should be able to access the system’s reporting tools without additional fees.
What problems is the product solving and how is that benefiting you?
I can now manage all access and passwords from a single dashboard and remove the extra time needed. And to the users, JumpCloud lets them access all the systems they need without compromising security. And it’s also less stressful to manage the accounts and the system is now far faster and more organized.
Great Security and Easy Access
What do you like best about the product?
Security, ease of access. Good Support, daily usage
What do you dislike about the product?
Nothing as of now, will share later if any.
What problems is the product solving and how is that benefiting you?
Security and device management
Best MDM for Windows and Mac
What do you like best about the product?
A single MDM support all platform like Windows, mac, Linux and Android
What do you dislike about the product?
As of now google chrome os is not supported
What problems is the product solving and how is that benefiting you?
its cover MDM , SSO , password management, AD, Remort support dont need to buy additional solution for RDP, SSO,PAM etc..
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