JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless User Management, Minor Delays in Sync and Reporting
What do you like best about the product?
JumpCloud makes it incredibly easy to manage users, devices, and access from a single cloud platform. I love that it supports Windows, macOS, and Linux equally well — no need for separate tools. The SSO and MFA integrations work seamlessly, and onboarding/offboarding users takes just a few clicks. The interface is clean, intuitive, and well-documented, which saves a ton of time for IT and security teams.
What do you dislike about the product?
ometimes policy updates or device syncs can take a few minutes to reflect, especially on remote endpoints. The reporting features are good but could be more detailed and easier to filter for audits.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centralize user and device management across Windows, macOS, and Linux systems. It eliminates the need for on-prem Active Directory, simplifies SSO and MFA setup, and enforces security policies remotely. This has significantly reduced our administrative overhead and improved onboarding speed and overall compliance.
Unified Cross-Platform Management Made Simple
What do you like best about the product?
Cross-platform identity and device management allows you to control user access, manage devices across Windows, macOS, and Linux, and oversee applications all from a single location.
What do you dislike about the product?
The console UI is difficult to navigate, and the system still relies on an agent-based approach. Additionally, geo-fencing policy triggers and location tracking are not available for Apple devices, likely because of this agent-based dependency.
What problems is the product solving and how is that benefiting you?
Privilege Access management and Cross platform support
Excellent Support and User-Friendly Dashboard
What do you like best about the product?
Support and Easy usage of dashboard and Windows MDM is good.
What do you dislike about the product?
MDM to Other platforms linux and MAC should be better
What problems is the product solving and how is that benefiting you?
MDM for windows
We unlocked our remote team's productivity
What do you like best about the product?
I like most that JumpCloud helps manage our varied fleet of devices running a variety of operating systems. Enforcing uniform security policies on both company issued and employee personal laptops they use to carry out work is incredibly useful and does not require complex scripting. Our small IT team saves a lot of time because it is possible to onboard new hires with pre-configured access quite easily.
What do you dislike about the product?
The extent of customization of access to certain applications can be a little opaque at times. More user-friendly wizards that help to create highly niche permissions on specific software would be a wonderful thing. Besides, although it works well with core access, it has taken a little more manual work than expected to integrate with some very specialized internal tools.
What problems is the product solving and how is that benefiting you?
We had difficulty with providing access to our expanding remote workforce in a secure manner. Employees frequently needed to await manual IT intervention to receive the tools and data they required. Today, using JumpCloud, new team members will be operational on day one with the necessary access and our IT department is no longer spending time responding to access requests.
Great UI and Product Management, Needs More Market Visibility
What do you like best about the product?
I liked the UI of the JC with having easy access and managing the products all in one place
What do you dislike about the product?
I believe they don't have visibility in the market
What problems is the product solving and how is that benefiting you?
Getting the all in one place access with easy deployment
Reliable and Scalable
What do you like best about the product?
As a smaller company managing nearly 50 devices, JumpCloud has been reliable and easy to use. While we haven’t encountered any major issues yet with our employees, it’s reassuring to know support is available if needed. We’re confident the platform will scale with us as our company continues to grow.
What do you dislike about the product?
For smaller teams, JumpCloud can feel a bit more complex than necessary at first. Some of the advanced features may take time to learn, but the platform is well-documented and support is available.
What problems is the product solving and how is that benefiting you?
As our team grows, managing access to multiple devices and applications can become challenging. JumpCloud’s centralized user and device management makes it easy to control who has access to what, helping prevent security issues and saving time on IT administration.
JumpCloud – A Powerful, User- and Admin-Friendly Platform
What do you like best about the product?
JumpCloud stands out as a versatile and secure directory platform that delivers an excellent experience for both users and administrators. Its intuitive interface makes it easy to manage users, devices, and access policies without unnecessary complexity. The environment is highly configurable, allowing IT teams to fine-tune security and compliance settings to meet their organization’s specific needs.
One of JumpCloud’s strongest points is its emphasis on security. Features such as multi-factor authentication, conditional access, and a built-in password manager help ensure that user credentials and company data remain protected at all times. Administrators benefit from centralized control and visibility, reducing the overhead typically associated with managing diverse systems.
In terms of compatibility, JumpCloud offers seamless support for all major operating systems, including macOS, Windows, and Linux, making it an ideal solution for mixed-device environments. This cross-platform flexibility enables consistent policy enforcement and streamlined user management across the entire organization.
Overall, JumpCloud combines ease of use, strong security, and extensive configurability into a single unified platform—making it a top choice for businesses seeking a reliable identity and access management solution.
One of JumpCloud’s strongest points is its emphasis on security. Features such as multi-factor authentication, conditional access, and a built-in password manager help ensure that user credentials and company data remain protected at all times. Administrators benefit from centralized control and visibility, reducing the overhead typically associated with managing diverse systems.
In terms of compatibility, JumpCloud offers seamless support for all major operating systems, including macOS, Windows, and Linux, making it an ideal solution for mixed-device environments. This cross-platform flexibility enables consistent policy enforcement and streamlined user management across the entire organization.
Overall, JumpCloud combines ease of use, strong security, and extensive configurability into a single unified platform—making it a top choice for businesses seeking a reliable identity and access management solution.
What do you dislike about the product?
Lack of some functionality on linux flavours in comparison to Windows and macOS
What problems is the product solving and how is that benefiting you?
Endpoints and servers management in one place, with high security and SSO, acting also as LDAP and RADIUS for different use scenarios.
JumpCloud Does It All
What do you like best about the product?
The most helpful thing about JumpCloud is the ability to work in tandem with our IT firm to help get new computers up and working for new staff members quickly. As a predominant user of Apple Mac products, JumpCloud's end user interface is always so sleek and modern, and matches the Apple aesthetic. Since I predominantly am helping the end user at their computer, having the JumpCloud system be easy to use and work for the staff is paramount. I can honestly say that I have never run into a major or serious issue that has put our computers at risk or prevented us from working as usual while using JumpCloud's services.
What do you dislike about the product?
The only downside I have encountered with JumpCloud is that sometimes it takes longer than I would like for new systems to come online. There have been a few times with new computers/users that getting them set up for the first time or getting their computer to show their user login takes longer than I would like. It always ends up working out, but it sometimes makes the onboarding process take longer on my end.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us solve the management of our computers, as well as managing what users are assigned to what computer. Having the ability to add a user to any of our computers in the system almost instantly is a huge plus and makes swapping users if an incident with a computer appears much easier, and allows our users to continue working seamlessly.
I’m the Head Bookkeeper, and I use Salesforce to create contracts and send out invoices.
What do you like best about the product?
It provides a centralized system, it's easier to maintain up-to-date records.
What do you dislike about the product?
Some features can be a bit complex, the interface could be more intuitive, at first it seems a bit complicated.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user access and device security in one place. It integrates smoothly with NetSuite, which makes user authentication and access control much easier to manage. This helps keep our financial data secure and ensures the right people have the right access.
Great Google Workspace Integration, Setup Takes Time but Worth It
What do you like best about the product?
The intergation to Google workspace and the way you can connect directly yo the device
What do you dislike about the product?
complex setup but once it is done it is easy to use
What problems is the product solving and how is that benefiting you?
management of all devices in one portal
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