JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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External reviews are not included in the AWS star rating for the product.
Versatile and useful for IT and its ability to review multiple servers
What do you like best about the product?
its versatility and its ability to solve problems such as reviewing various machines, which helps us check if the other IT colleagues are in service, and likewise, being able to remotely access the machines to deploy agents is great.
What do you dislike about the product?
the remote connection tends to be somewhat slow but after that everything is excellent
What problems is the product solving and how is that benefiting you?
At the moment, I haven't seen any problems with JumpCloud yet.
All-in-One Identity Management with Seamless Security and Effortless Network Protection
What do you like best about the product?
he greatest value proposition of JumpCloud lies in its robust identity management capabilities. By acting as a single source of truth for user identities, it dramatically simplifies complex tasks like provisioning, de-provisioning, and enforcing security policies across Windows, macOS, and Linux endpoints. The integration of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) is seamless and highly effective, providing strong security without crippling the end-user experience. It consolidates functions that traditionally required separate Active Directory, LDAP, and device management tools into one clean, manageable interface.
Furthermore, the Cloud RADIUS-as-a-Service feature is a clear standout. This component makes it incredibly easy to secure Wi-Fi networks and VPNs using the same central JumpCloud credentials. It eliminates the hassle of deploying and maintaining on-premise RADIUS servers, instantly boosting network security by enforcing individual user credentials (and optional MFA) rather than relying on shared passwords. This is a massive win for remote and distributed teams.
Furthermore, the Cloud RADIUS-as-a-Service feature is a clear standout. This component makes it incredibly easy to secure Wi-Fi networks and VPNs using the same central JumpCloud credentials. It eliminates the hassle of deploying and maintaining on-premise RADIUS servers, instantly boosting network security by enforcing individual user credentials (and optional MFA) rather than relying on shared passwords. This is a massive win for remote and distributed teams.
What do you dislike about the product?
Where the platform shows its limitations is generally in the depth of specialized features, specifically within its Remote Assist tool.
While JumpCloud's Remote Assist functionality provides basic, necessary features for troubleshooting—screen sharing and remote file access—it often feels like a checkbox feature when compared directly to dedicated remote access products. In contrast to best-of-breed solutions like ConnectWise Screen Connect, the performance, user interface fluidity, and feature depth of JumpCloud’s remote access feature tend to pale in comparison.
While JumpCloud's Remote Assist functionality provides basic, necessary features for troubleshooting—screen sharing and remote file access—it often feels like a checkbox feature when compared directly to dedicated remote access products. In contrast to best-of-breed solutions like ConnectWise Screen Connect, the performance, user interface fluidity, and feature depth of JumpCloud’s remote access feature tend to pale in comparison.
What problems is the product solving and how is that benefiting you?
JumpCloud stands out as an excellent directory platform, truly fulfilling its promise of unified identity and device management. Its IAM core, along with the Cloud RADIUS feature, offers both enterprise-level security and straightforward usability.
Easy to Use with Powerful Features, but Can be Frustrating at Times.
What do you like best about the product?
Managing JumpCloud is very easy to get into even if you haven't done much administration in the past. JumpCloud has a very good interface for the most part, and has lots of powerful features.
What do you dislike about the product?
Lack of documentation on some things makes it difficult to get into specifics at times. One big frustration I've faced is with the AD integration, which while it might have a decent amount of docs written for it, still gave me some trouble setting up. I think the issue here is the verbosity of errors (or lack thereof), but this is a very specific example.
What problems is the product solving and how is that benefiting you?
From an administration standpoint, JumpCloud has been a saint when it comes to Directory and SSO. JumpCloud helps make onboarding and offboarding new employees extremely easy; and when it comes to device deployment and management, the JumpCloud Agent is easy to integrate into our lite-touch deployment system which makes everything super automatic and easy to use.
Centralized Control and Seamless Integration Make Management Effortless
What do you like best about the product?
The centralized control it gives over users, devices, and policies. It makes managing authentication and access across systems simple and consistent. Integration with M365 and Google Workspace works smoothly, and the agent deployment is reliable even in remote environments.
What do you dislike about the product?
The reporting and audit features are still limited. Some logs take too long to update, and deeper event correlation requires external tools. The UI could also be faster when handling large device inventories.
What problems is the product solving and how is that benefiting you?
It unifies user and device management under one platform. Before JumpCloud, we had fragmented systems for identity, access, and endpoint control. Now authentication, policies, and provisioning are centralized, reducing admin time and improving compliance. Remote onboarding and offboarding are faster, and security standards are easier to enforce company-wide.
Easy Implementation and Excellent Integrations
What do you like best about the product?
It is easy to implement and we all tools that I need. The integration with other platforms it's so good!
What do you dislike about the product?
I think the logging and policy aspects are lacking. Logs on integration issues or failures contain little information; they're more useful to the end user than the administrator. As for policies, they have few templates compared to Active Directory, for example.
What problems is the product solving and how is that benefiting you?
In my opinion, where it shines the most would be in hybrid environments or remote workforces.
Centralized Management, Easy to Use
What do you like best about the product?
I really appreciate how JumpCloud provides a centralized platform for managing devices, which replaces the need to use multiple platforms. This is particularly helpful as it allows for managing a variety of operating systems such as Macs, Windows, and Androids in one place. The centralized approach simplifies our operations significantly. Furthermore, I find JumpCloud easy to use, making the management process straightforward and efficient. This ease of use, combined with the centralized management capability, truly stands out and makes me more inclined to choose JumpCloud again.
What do you dislike about the product?
I found it somewhat challenging to start with JumpCloud as we needed to devise a method for creating kiosk modes, which was not straightforward.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized device management across different platforms, simplifying what was previously handled by multiple platforms.
Easy Deployment and Use, But Logging Needs Improvement
What do you like best about the product?
The facility to deploy and usage. The interface is clean and easy to wor.
What do you dislike about the product?
The logs from application are so poor. They need to develop something better.
What problems is the product solving and how is that benefiting you?
SSO is highly practical and well-suited for its intended purpose. On the other hand, integrating logs and establishing connectivity with other SIEM platforms can present some difficulties. Additionally, there is room for improvement in access management.
Reliable Platform with Automation Capabilities, But Pricey
What do you like best about the product?
I find JumpCloud's platform to be robust and reliable, providing a dependable solution for managing endpoints, automating tasks, and proactively monitoring systems. The endpoint automation and monitoring features are particularly useful in efficiently managing our clients' computers and networks. After overcoming initial setup challenges, I appreciate that it has been smooth sailing since then, indicating a stable and user-friendly experience. The platform's automation and monitoring capabilities make it a strong contender for continued use and future consideration.
What do you dislike about the product?
I had some problems initially with setting up JumpCloud, particularly when migrating the account to our tenant. Additionally, I would prefer if the cost was reduced.
What problems is the product solving and how is that benefiting you?
I find JumpCloud provides a reliable platform for managing endpoints, automating tasks, and proactively monitoring systems, enhancing our operations.
Simplified Device Management and High Usability
What do you like best about the product?
I have been using JumpCloud for over two and a half years as our primary active directory management system, and I've found it to be very effective. Setting it up was straightforward, and deploying jumpcloud to endpoints is not difficult at all, despite it not having a one-touch deployment system. I particularly appreciate how JumpCloud has resolved issues related to a divided device management system by managing both our Macs and Windows devices seamlessly. This integration means we don't need to rely on separate systems like Intune. Another aspect I love is the command and policy management functionalities, as well as the localized, well-organized user interface that makes managing devices easy. Moreover, JumpCloud's robust connection to platforms like AWS and Azure allows it to manage our bastions and services efficiently. The SSO authentication feature and software management are also standout elements that would make me consider purchasing JumpCloud again. Overall, JumpCloud delivers exceptional functionality that merits a top recommendation score of 10 out of 10 from me.
What do you dislike about the product?
I would add the ability to deploy the background remote JumpCloud software to just one device instead of forcing it to be to all devices.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies device management by unifying Macs and Windows management, eliminating the need for multiple systems like Intune. It offers organized command and policy management, integrating with AWS and Azure, providing a comprehensive user interface for managing devices efficiently.
Outstanding Asset Management and Automation Features and software installation automation etc.
What do you like best about the product?
Best part of asset management, Remote control, software automation and many more.
What do you dislike about the product?
Some time we facing application down issue and feel slowness some times.
What problems is the product solving and how is that benefiting you?
System performance, remote handling, software installation automation etc.
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