JumpCloud
JumpCloud, Inc.External reviews
3,711 reviews
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All-in-One Directory Solution with Seamless Integration and Powerful Controls
What do you like best about the product?
JumpCloud provides a true all-in-one directory platform that centralizes identity, device, and access management without relying on a traditional on-prem AD. I especially like the seamless integration between user directory, MDM, SSO, and RADIUS — all managed through a single, clean admin console. The JumpCloud agent is lightweight yet powerful for enforcing password policies, MFA, and compliance controls across macOS, Windows, and Linux.
What do you dislike about the product?
The main downside of JumpCloud is that some workflows feel fragmented or limited compared to mature enterprise solutions. For example, the MDM and policy management capabilities are still evolving — they cover common use cases well, but lack the fine-grained configuration depth of platforms like Intune or JAMF. Reporting and audit exports could also be more flexible, especially for larger orgs that need granular historical logs or API access to raw event data.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing users, devices, and access across a hybrid SaaS environment without relying on legacy Active Directory or multiple disconnected tools. It consolidates directory services, MDM, SSO, and RADIUS into one platform — giving us unified visibility and control over user identities and devices.
This has reduced admin overhead, improved onboarding/offboarding speed, and strengthened our overall security posture by enforcing MFA, password policies, and device compliance consistently across macOS, Windows, and Linux systems.
This has reduced admin overhead, improved onboarding/offboarding speed, and strengthened our overall security posture by enforcing MFA, password policies, and device compliance consistently across macOS, Windows, and Linux systems.
Effortless Profile Management, but User Tab Could Be Simpler
What do you like best about the product?
Easy password resets and ability to change a user profile seamlessly
What do you dislike about the product?
Sometimes the manage users tab can be a little too much . Maybe more simple?
What problems is the product solving and how is that benefiting you?
Easy user management and easy pw resets forbuswrs
Great SSH Key Management with SSO, But Interface Needs Improvement
What do you like best about the product?
The feature we rely on most is the ability to keep our SSH keys on the jump host synchronized with SSO. This functionality has significantly reduced the amount of manual work required in our process and has helped us maintain compliance.
What do you dislike about the product?
There are two separate logins or interfaces for admin and regular users, which can be confusing. I also noticed a strange glitch: if a password isn’t set before enabling federation for a user, their passwords won’t sync properly. Overall, I find the interface as a whole is not particularly user-friendly.
What problems is the product solving and how is that benefiting you?
The platform offers features for managing user access, including adding and removing users, as well as ensuring security compliance. These capabilities help maintain control over who can use the system and support adherence to security standards.
Intuitive UI and Seamless Access, but Setup Could Be Smoother
What do you like best about the product?
The user interface is clean, intuitive, and easy to navigate. I really appreciate the mobile app — it’s simple to use and allows me to log into my desktop without any hassle. Since I already have many passwords memorized, this platform is ideal for working across multiple computers and locations. The ability to create multiple folders has also been especially helpful (e.g., a personal folder, a shared folder with admin, and shared folders with other team members). It makes it easy to access exactly what I need, whether I’m on my personal laptop while traveling or on my work desktop. I haven’t explored all of JumpCloud’s capabilities yet, but I look forward to utilizing more of its features over time.
What do you dislike about the product?
The installation and initial setup process required a bit of extra navigation. This may have been due to compatibility issues, but once everything was configured, the platform ran smoothly.
What problems is the product solving and how is that benefiting you?
Our company works across multiple platforms, often with several accounts under the same system. Since our IT administrator now works PT and most of our team operates remotely, we frequently encountered issues such as login difficulties and password updates. JumpCloud has helped streamline this process by allowing us to manage and grant access to these accounts more efficiently, reducing downtime and minimizing the need to rely on IT for every access-related issue.
Honest & Open Feedback - Great System
What do you like best about the product?
The single pane of glass for both user & device management is great.
Base integrations work well.
Base integrations work well.
What do you dislike about the product?
The mobile admin capabilities need to be expanded, especially for user disablement and bitlocker recovery key access
Could also expand the attributes for SSO Samil to be more expansive and robust for non custom attributes specifically.
Could also expand the attributes for SSO Samil to be more expansive and robust for non custom attributes specifically.
What problems is the product solving and how is that benefiting you?
IT helps our general MDM and AD and SSO management as a platform
Great User Management, But Costly for Suspended Accounts
What do you like best about the product?
Ease of user management and policy control
What do you dislike about the product?
It's very costly that you still bill us for suspended users.
What problems is the product solving and how is that benefiting you?
JumpCloud has been an untouched SSO since we acquired one of our sub-companies
Great tool with multiple products included
What do you like best about the product?
Very easy to use. Very straightforward. Full set of features for a reasonable price. I like the single signon for our important apps. Saves time and makes things easier.
What do you dislike about the product?
The password manager is not as good as others available.
What problems is the product solving and how is that benefiting you?
Single sign on, MFA, and identity and access management.
Comprehensive Features
What do you like best about the product?
I appreciate how many features JumpCloud offers, such as LDAP and SSO. It really stands out for its comprehensive capabilities.
What do you dislike about the product?
I really tried to think but I just don't have anything negative to say here.
What problems is the product solving and how is that benefiting you?
JumpCloud plays a crucial role in securing our end-user devices and has become an indispensable part of our environment. The security controls it offers are impressive and truly speak for themselves.
Effortless to Use and Invaluable for SaaS Experiments
What do you like best about the product?
It is easy to use. We use it for running an experiment for our SaaS client and it helped a lot. We did not use it within our own company.
What do you dislike about the product?
Because we just use it for our SaaS client, I cancelled JumpCloud. But they still send me a bill after cancellation. It is not a big issue as I emailed customer support and get that adjusted.
What problems is the product solving and how is that benefiting you?
In order to integrate with client for SSO, we signed up JumpCloud and tested it out. It is easy to use.
Great product! No complaints.
What do you like best about the product?
Its easy management interface. The auto enrollment was a breeze. And also to create groups and deploy via VPP. Super easy integration.
What do you dislike about the product?
There isnt much to complain about. Sometimes its slow but that might be our internet.
What problems is the product solving and how is that benefiting you?
Auto enrollments. So easy to order Apple devices and have it auto enrolled and pre configured. Saves us time and money.
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