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XO - Automation AI

Kore.ai | 1

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External reviews

376 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Consulting

Best overall Platform for AI assistants so far

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Kore.ai has good interface and provide detailed yet simple view of processes and current bot state.
What do you dislike about the product?
found it bit complicated for the multiple AI tools usage and integration from 11th version.
What problems is the product solving and how is that benefiting you?
Developing virtual assistants for improving the customer experience and reduce manual resources for all time availibility.


    ROWTHUPILLAI ISMAIL S.

Easy Way to create chatbots

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
We can create easy chatbots using this and it is secure
What do you dislike about the product?
Navigation between sections could be improved for a smoother user experience.
What problems is the product solving and how is that benefiting you?
By reducing the need for a large support team and automating processes


    Chatrathi L.

Kore AI: Enabling Seamless Virtual Assistants for Businesses

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
I appreciate the platform's simplicity in building chatbots and the user-friendly experience it offers with its wide range of available features.Furthermore, I find it convenient to use the deployed chatbots and appreciate the platform's ability to easily identify and rectify errors, allowing for seamless rebuilding if needed.
What do you dislike about the product?
Occasionally, integrating with certain platforms like Teams may pose challenges in terms of compatibility and ease of integration.
What problems is the product solving and how is that benefiting you?
A chat bot created using Kore AI can assist in problem-solving tasks such as summarization. Once the chat bot is developed, it can be deployed in various environments, effectively reducing the need for manual work.


    Harshita Sai V.

Transformative Experience of Learning with Kore.ai

  • November 08, 2024
  • Review provided by G2

What do you like best about the product?
Kore.ai most valuable features are its ease of use and its ability to deliver high-quality conversational AI solutions. It boasts a user-friendly interface along with advanced NLP and machine learning capabilities. I particularly appreciated the GEN AI features, which can significantly enhance productivity.
What do you dislike about the product?
I really liked the Kore.ai platform, as it proved to be a fantastic tool for developing straightforward and effective conversational and generative AI solutions. There was nothing I disliked about it. However, I did notice that version 11 had some issues with responding to advanced configurations as expected, which should be addressed.
What problems is the product solving and how is that benefiting you?
Kore.ai employs natural language processing to enable the bot to respond accurately to user queries. Its generative AI features are also highly effective in boosting productivity. I first used the platform to complete an assignment during both basic and advanced training sessions. That assignment captivated me, and since then, I have been using the platform to create some fascinating projects.


    sriram M.

informative session

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Easy to built bot and get integrated and good ui use
What do you dislike about the product?
application is litle slow. other than that functionality wise i felt drawback
What problems is the product solving and how is that benefiting you?
it is solving problem of the problem so that no problem exists and it is helpful for me so i help in building convetrsational solutions


    Ravi D.

It was great building chatbot using KORE.AI platform and it was super fun

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Using Built in LLM models and building Chatbot
What do you dislike about the product?
Its can be better the User responses , sometime this platform lags and gets stuck,o hterwise its a great platform to build chat apps
What problems is the product solving and how is that benefiting you?
Using API, it solves a lot of issues and gives flexibility to use api also it allows custom javascript which is very helpful in building robust chatapps


    Kodeeswaran C.

Its a quite one of the good platforms to develop a bot and integration it to other apps.

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Integration with other apps and simple UI. It is so simple as it is having a straight forward approach in developing the bot.Implementing the bot is also so simple, all you need is a url thats all. Customization of the bot is a highlight.
What do you dislike about the product?
Not much but a little improvement is needed in processing the utterances and training the bot.
What problems is the product solving and how is that benefiting you?
The problem which we faced was L1 support so we came with an idea to develop an agent to cut out the time of the response. So after implementing the idea as a solution using kore ai, we see a dramatic change from customer as they got impressed by the bot. Using the bot we are able to provide voice support also and add on to that we are able to connect multiple apps across platforms, using that we are able to perform multiple operations at ease.


    ABHIRAM NAIK B.

Easy to Understand , Explore and implment

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Kore.ai helps businesses improve operational efficiency, enhance customer experience, and scale their AI-driven automation efforts with a high degree of flexibility and sophistication.
What do you dislike about the product?
While Kore.ai is a powerful platform, it may not be the best fit for all users, especially those looking for simplicity, lower cost, or highly specialized customization. The platform excels for enterprises that need robust, scalable solutions, but smaller companies or those just starting with conversational AI may face challenges in terms of complexity and cost.
What problems is the product solving and how is that benefiting you?
Kore.ai solves customer service challenges, process inefficiencies, and scaling issues while offering businesses a way to improve customer engagement, reduce costs, and enhance overall productivity. The platform’s automation capabilities and advanced AI functionalities provide measurable benefits, especially for businesses looking to innovate and stay competitive in a digital-first world.


    Pharmaceuticals

Kore AI: The Future of Intelligent Virtual Assistants

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
I love how Kore AI allows us to easily edit and customize the conversational flow. The intuitive interface and flexible design make it simple to tailor the AI interactions to meet our specific needs. This level of customization ensures that we can provide a
What do you dislike about the product?
While Kore AI offers many impressive features, one aspect that I dislike is the bookmark feature. It often fails to update properly and has several glitches, which can be quite frustrating. This inconsistency hampers the overall user experience and needs significant improvement to match the quality of the other features
What problems is the product solving and how is that benefiting you?
Kore AI is solving several key problems related to business automation and customer engagement. By providing a platform to create intelligent virtual assistants, Kore AI helps automate repetitive tasks, streamline workflows, and enhance customer interactions. This results in significant time savings, increased operational efficiency, and improved customer satisfaction. For our business, these benefits translate into more efficient processes and a better overall user experience for our clients.


    Computer Software

Kore Ai is beginner friendly to learn about chatbots, design flows of a convos and trigger actions

  • November 07, 2024
  • Review verified by G2

What do you like best about the product?
Designing flows & sub-flows for actions
What do you dislike about the product?
The NLP & spell corrector engine is bad.
What problems is the product solving and how is that benefiting you?
Kore AI integrates a lot of pre-defined actions into a conversation flow, so it is ease of access for end-users.