Automation AI brings the power of LLM and Generative AI technology along with a no-code interface to design, build, train, test, deploy and manage AI-first Virtual Assistants to automate customer interactions
Overview
Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions.
Features Include:
- Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems.
- Advanced RAG capabilities for Generative Answers.
- Build automated customer conversation flows using the low-code Dialog Builder.
- Multimodal NLU powered by LLMs.
- Multilingual capability with support for 100+ languages.
- GenAI-powered Co-pilot to auto-generate dialog definitions, training suggestions, and test datasets.
- GenAI-powered interactions to provide human-like conversation experiences for your customers and employees.
- Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO).
- Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc.
- Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants.
- Comprehensive insights into the performance of the NLP models and automation flows. Prebuilt dashboards for NLP accuracy, containment rate, returning users, conversation flows, conversation insights, etc.
Note: Essential SKUs do not include the Advanced RAG, Dialog Builder and a few other capabilities.
Highlights
- Advanced RAG (Retrieval Augmented Generation): Provide responses to user queries from structured and unstructured content. Supports content ingestion from a wide range of sources (webpages, files, and content management systems), configurable chunking strategies, hybrid retrieval strategies, and LLM-powered answer generation.
- Dialog Builder: Provide human-like conversation experiences for your customers and employees using the GenAI-powered Dialog Builder. The low-code builder includes tools to collect information, present messages, exchange data with your backend systems, and define business logic across digital and voice channels. Elevate the experiences by orchestrating the GenAI Node and the GenAI Prompt nodes with built-in Guardrails.
- Intelligent Conversation Management: Build accurate NLP models with a multi-pronged NLU approach, leveraging LLMs for faster model building. Use LLMs for intent resolution, understanding contextual intents, and enabling human-like contextual conversations. Automatically handles non-linear conversation scenarios like interruptions, digressions, corrections, and more.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Essential 1k pm | XO Automation AI (Essential) - 1,000 Sessions per month + Standard Support | $60.00 |
Essential 2.5k pm | XO Automation AI (Essential) - 2,500 Sessions per month + Standard Support | $146.00 |
Essential 5k pm | XO Automation AI (Essential) - 5,000 Sessions per month + Standard Support | $285.00 |
Essential 10k pm | XO Automation AI (Essential) - 10,000 Sessions per month + Standard Support | $555.00 |
Essential 25k pm | XO Automation AI (Essential) - 25,000 Sessions per month + Standard Support | $1,350.00 |
Essential 50k pm | XO Automation AI (Essential) - 50,000 Sessions per month + Standard Support | $2,625.00 |
Advanced 1k pm | XO Automation AI (Advanced) - 1,000 Sessions per month + Standard Support | $180.00 |
Advanced 2.5k pm | XO Automation AI (Advanced) - 2,500 Sessions per month + Standard Support | $439.00 |
Advanced 5k pm | XO Automation AI (Advanced) - 5,000 Sessions per month + Standard Support | $855.00 |
Advanced 10k pm | XO Automation AI (Advanced) - 10,000 Sessions per month + Standard Support | $1,665.00 |
Vendor refund policy
No Refunds
Custom pricing options
Find a fit for enterprise or unique needs with a private offer.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Kore.AI is good for chatbot and contact center development.
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Information Technology and Services
I have developed a AI not using Kore.AI
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What do you like best about the product?
The simple and user friendly UI based interface to develop a good and advanced level AI bot.
What do you dislike about the product?
Not much,
But while creating HTML page, UI will ask for repeated process.
But while creating HTML page, UI will ask for repeated process.
What problems is the product solving and how is that benefiting you?
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The interface is intuitive, and the pre-built templates make setup quick and efficient. I appreciate the seamless integration across multiple channels, which ensures consistent communication. The analytics are incredibly helpful for tracking and optimizing bot performance. Overall, it’s a reliable and robust tool for enhancing customer engagement and streamlining operations.
What do you dislike about the product?
The Platform provides essential, widely-used features, which are beneficial for most users. However, in specific scenarios, greater extensibility would enable us to create custom solutions independently, reducing dependency on the solutions team. Enhanced flexibility could make the platform even more user-driven and versatile.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the challenge of creating and managing intelligent conversational AI solutions across multiple channels. It streamlines the development of virtual assistants for customer service, HR, IT support, and more, enabling businesses to automate tasks, enhance user engagement, and improve operational efficiency. For me, it simplifies the process of deploying AI-driven bots, reducing manual effort and increasing productivity. The platform’s no-code/low-code approach allows for quicker deployment and easier customization, saving time and resources while improving customer and employee experiences.
Information Technology and Services
Insightful Review on Kore.ai: Strengths and Areas for Improvement
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Review provided by G2
What do you like best about the product?
Kore.ai's powerful NLU enables chatbots to understand and respond accurately to user queries. It effectively handles various intents, making interactions smooth and intuitive.
What do you dislike about the product?
While Kore.ai provides extensive capabilities, some advanced features can have a steep learning curve, particularly for new users or those without technical expertise. Setting up complex workflows may require additional time and effort.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses several key challenges, bringing significant benefits to businesses and enhancing customer experience:
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Manav M.
more than bot using bot
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What do you like best about the product?
UI and variety of plugins as well as browser version is good
What do you dislike about the product?
documentation or material to learn because of different version.
What problems is the product solving and how is that benefiting you?
it provide the development role to low codeer.