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XO - Automation AI

Kore.ai | 1

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External reviews

376 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Anjali G.

Kore.AI is good for chatbot and contact center development.

  • November 14, 2024
  • Review verified by G2

What do you like best about the product?
Person with no voding background can also easily use Kore.AI effectively.
What do you dislike about the product?
There is nothing which I dislike about Kore.AI
What problems is the product solving and how is that benefiting you?
Simple interface of Kore.AI helps me to create chatbots, conversational Support, Ai agent with great ease.


    Information Technology and Services

I have developed a AI not using Kore.AI

  • November 14, 2024
  • Review provided by G2

What do you like best about the product?
The simple and user friendly UI based interface to develop a good and advanced level AI bot.
What do you dislike about the product?
Not much,
But while creating HTML page, UI will ask for repeated process.
What problems is the product solving and how is that benefiting you?
It minimises lot human interaction for general queries of business users and saves the time of both the parties.


    Sai Teja U.

Enhance Customer Interactions Seamlessly with Kore.ai's All-in-One AI Platform

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
The interface is intuitive, and the pre-built templates make setup quick and efficient. I appreciate the seamless integration across multiple channels, which ensures consistent communication. The analytics are incredibly helpful for tracking and optimizing bot performance. Overall, it’s a reliable and robust tool for enhancing customer engagement and streamlining operations.
What do you dislike about the product?
The Platform provides essential, widely-used features, which are beneficial for most users. However, in specific scenarios, greater extensibility would enable us to create custom solutions independently, reducing dependency on the solutions team. Enhanced flexibility could make the platform even more user-driven and versatile.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the challenge of creating and managing intelligent conversational AI solutions across multiple channels. It streamlines the development of virtual assistants for customer service, HR, IT support, and more, enabling businesses to automate tasks, enhance user engagement, and improve operational efficiency. For me, it simplifies the process of deploying AI-driven bots, reducing manual effort and increasing productivity. The platform’s no-code/low-code approach allows for quicker deployment and easier customization, saving time and resources while improving customer and employee experiences.


    Information Technology and Services

Insightful Review on Kore.ai: Strengths and Areas for Improvement

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Kore.ai's powerful NLU enables chatbots to understand and respond accurately to user queries. It effectively handles various intents, making interactions smooth and intuitive.
What do you dislike about the product?
While Kore.ai provides extensive capabilities, some advanced features can have a steep learning curve, particularly for new users or those without technical expertise. Setting up complex workflows may require additional time and effort.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses several key challenges, bringing significant benefits to businesses and enhancing customer experience:
Automating Customer Service
Streamlining Workflows and Processes
Supporting 24/7 Availability


    Manav M.

more than bot using bot

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
UI and variety of plugins as well as browser version is good
What do you dislike about the product?
documentation or material to learn because of different version.
What problems is the product solving and how is that benefiting you?
it provide the development role to low codeer.


    Navadeep G.

Kore ai the one platform for all CAI problems

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
The platform looks all good and well. The person with minimal amount of knowledge in NLP and LLM can start configuring their bot for their required product. It has the ability to solve a lot of issues that many of the small and large businesses face nowadays.The amount of time it will take for integarting the bot will be low as comapred to other CAI platforms. The implementation might take time but it will be worth the wait. They have very supportive but time taking customer support. The Kore bots are very easy to integrate.
What do you dislike about the product?
The only I disliked is the version change from XO10 to XO11. Yes there are some bright sides like deb log updation and all that but however the basic build phse got complicated using XO11. There issues I have faced with Smart assist too. So I suggest to overcoming the issues in XO11 and smart assist is harder than XO10.
What problems is the product solving and how is that benefiting you?
Kore ai has solved many issues many of the businesses facing no matter which sector they business in the kore ai has a solution for it. Going deep I feel like kore ai chatbots and agent assists might help many of the top companies to achieve more revenue in the coming years. It makes the customer support easy, increases customer satisfaction, reduces the cost of employing the agents more.


    Naroju N.

Kore AI_Training

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Kore.AI is an interesting platform to work on. I really like its user interface that helped me in creating some interesting chatbots as part of the training assignment. I really liked the GEN AI features that can be used to enhance the productivity.
What do you dislike about the product?
I did not find anything that I dislike about this Kore.AI platform. It was such a great tool to create simple, effective conversational and gen AI solutions.So, I liked everything about Kore.AI. But, version 11 was not responding as expected to some of the advanced configurations . That can be looked into.
What problems is the product solving and how is that benefiting you?
Kore.AI uses natural language processing that helps the bot in responding precisely to the user queries. Generative AI features are also super effective in enhancing the productivity. I used the platform in completing an assignment as part of the basic and advanced trainings. That assignment captivated me and I have been using the platform since then to create some interesting tasks.


    Nilesh S.

Kore.AI is a simple and best tool for creating intelligent chatbot and virtual assistant.

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
Simple interface and very easy to understand.
What do you dislike about the product?
I have not interacted with any of the issue till now.
What problems is the product solving and how is that benefiting you?
Kore.Ai helps people with no coding background to efficiently create chatbots, Conversational Supports etc.


    Information Technology and Services

Experience with Kore.AI XO 10 & 11 Platform

  • November 12, 2024
  • Review verified by G2

What do you like best about the product?
Kore.AI has a number of features that are easy to learn. I my learning time, I frequently use to create test bots and voicebots. User friendly tool to create chatbots and voicebots and easy to integrate and implementation. Customer support provides us a response and fixes any issues or doubts quickly.
What do you dislike about the product?
I didn't have experienced any issue with this tool while comparing with other tools.
What problems is the product solving and how is that benefiting you?
Its time saving one with less human intervention. It helps in many ways for ex: Medical Appointments, IT Support and much more. Based on the business requirements when we have created the chatbots it help the user to reach them easily. Once the user reaches the chatbot with the necessary information or details it will gather information from the user and create appointment or support tickets whatever based on that particular business. Here we are saving employee time.


    Manikanta V.

Review for automation ai

  • November 12, 2024
  • Review provided by G2

What do you like best about the product?
The best thing I like in kore ai is its XO11 platform which is used to build most efficient chatbots
What do you dislike about the product?
I don't have anything to dislike kore ai
What problems is the product solving and how is that benefiting you?
Problems kore ai is solving is building chatbots of using voice and chat