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XO - Automation AI

Kore.ai | 1

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External reviews

377 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Tony P.

The Future of Business Automation

  • February 28, 2023
  • Review verified by G2

What do you like best about the product?
Kore .ai is an excellent bot builder platform powered by AI, with a wide range of channels, and requires minimal coding. One of the best features of Kore.ai is its ability to allow developers to create custom bots that can be used in various ways, such as integrating with existing systems, automating tasks, and providing customer service. Additionally, Kore.ai offers helpful and user-friendly educational support.

The user-friendly interface and comprehensive support make it a very easy-to-use platform
What do you dislike about the product?
Kore.ai has the downside of requiring technical knowledge, as configuring and making bot flow is difficult for a non-tech person. You will need basic computer skills; reading the documentation and following tutorials may take time.
What problems is the product solving and how is that benefiting you?
Kore.AI helps organizations build automated conversational agents and chatbots. By using Kore.AI, organizations can automate mundane tasks, reduce customer service costs, and increase efficiency. It also helps organizations provide better customer service and improve customer satisfaction.


    Seongmoon L.

Easy and accurate development of Kore.ai

  • February 28, 2023
  • Review provided by G2

What do you like best about the product?
1) It has various engines for each function.
2) Intuitive and user-friendly UI.
3) Learning is very convenient and accurate.
4) It can be developed in various ways depending on its use.
5) Quick problem solving for the Support team.
6) well-organized documents.
What do you dislike about the product?
1) Limited functionality by language
2) The Universal Bot debug does not have a standard bot name enabled.
What problems is the product solving and how is that benefiting you?
It is getting a lot of help in developing interactive AI through easy and accurate learning.


    Ranjith K.

Kore.ai The Conversational AI platform Review

  • February 27, 2023
  • Review verified by G2

What do you like best about the product?
It is very easy to learn, design the conversations, data tables, and data forms and easy to integrate as well.
What do you dislike about the product?
Escalation to agents is one of the main features of a conversational AI platform. It should have been covered better.
What problems is the product solving and how is that benefiting you?
Automate intents for various organisations. Providing conversational solutions to resolve customer issues.


    Rashmi N.

KORE AI BOT REVIEW

  • February 26, 2023
  • Review provided by G2

What do you like best about the product?
Learning and creating your bot to expand your service & provide new experiences to your customer is straightforward.
What do you dislike about the product?
The Kore ai team needs to improve the kore ai document because it is unclear about integration. Most about IVR integration
What problems is the product solving and how is that benefiting you?
It solves the issue of customer service for me with help of this we manage our services.


    Harshal P.

Kore.ai XO Platform review

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
Robust technology covering most use cases.
XO platform having great and efficient GUI making work with the platform a real pleasure- Coverage of multiple communication channels including customized UX meeting customer expectations for each channel.
Quick Deployment & Setup-Great Customer Relationship-Tooling (botbuilder) ease of use.
The customer relationship with Kore is one of the best features.
What do you dislike about the product?
Nothing specific that stands out to dislike the product.
Areas of improvement may be:
Providing pre-release notifications or any new updates to be anticipated in the future..
What problems is the product solving and how is that benefiting you?
Enables businesses to harness conversational interactions with greater efficiency and at reduced costs.
Deliver proactive and Personalized service.
Achievement at scale and speed.
Human-like interactions across voice & text channels Choice of self-service options.


    Manish R.

Exploring Kore.ai

  • February 23, 2023
  • Review verified by G2

What do you like best about the product?
There are four clearly defined engines. If we understand their behavior correctly and train the bot accordingly, we get outstanding results with minimal code
What do you dislike about the product?
I didn't dislike actually, but i wish digital forms were more evolved. we could populate the data dynamically. Right now, there is a limited option to fill the form from the backend
What problems is the product solving and how is that benefiting you?
It is helping us to create chatbots /IVA for our clients. The accuracy level is outstanding. All three engines working independently under the hood provide the best results. No code framwork in true sense


    Divya M.

Its Amazing

  • February 22, 2023
  • Review verified by G2

What do you like best about the product?
It helps us to go through the flow of applications easily
What do you dislike about the product?
Nothing dislikes but has to improve some .
What problems is the product solving and how is that benefiting you?
Questioning and answering. It helps to solve problems easily.


    Rohit K.

It was great , making a bot is super easy in comparison with others .

  • February 21, 2023
  • Review verified by G2

What do you like best about the product?
1-Less coding
2-Easy interface
3-Best AI platform to build super Chatbots, with multifunctions and universal bots.
4- The bot uses customer data for more accurate answering.
What do you dislike about the product?
So whenever we use any AI thing, there are pros and cons for Kore.AI there are cons, like login page could be perfect, and creating a Data table could be better.
What problems is the product solving and how is that benefiting you?
Making complex chatbots is super easy and consumes less time without long coding, as compared to other platforms ,we only require to go step by step and the product chatbot will be super and easy to use.


    Satyakam R.

The Kore.AI training was very detailed and incredibly helpful.

  • February 20, 2023
  • Review provided by G2

What do you like best about the product?
The trainings are very detailed and very user friendly.
What do you dislike about the product?
The training timings are not very flexible but the recorded videos really help with dealing with this issue.
What problems is the product solving and how is that benefiting you?
Kore.AI helped me in exploring a new topic and learn about it in details to help with project support.


    Prajwal B.

Chat bot creation and learning experience

  • February 20, 2023
  • Review verified by G2

What do you like best about the product?
User friendly UI and easily understandable concepts
What do you dislike about the product?
Nothing as such overall a good experience
What problems is the product solving and how is that benefiting you?
Easy customer interaction and reduce in the process of navigation to things and solution to queries at one platform