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Amazing XO platform
What do you like best about the product?
I love Kore.ai for its simplicity and power. It's like having a personal AI assistant that can handle complex tasks with ease.
What do you dislike about the product?
It is a good platform. In my opinion it's doesn't have any drawbacks.
What problems is the product solving and how is that benefiting you?
It streamlines the processes.It solve so many problems . In my case it help me in automating voice calls.
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Best Platform
What do you like best about the product?
Users can express approval or satisfaction with a particular response or interaction by selecting a "like" button. This feedback can be used by developers or bot creators to track how well the bot's responses meet user needs.
What do you dislike about the product?
Conversely, a "dislike" option can be provided for users to signal that a response was not helpful, accurate, or satisfying. This feedback can help developers improve the bot’s performance by identifying areas that need refinement or adjustment.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the problem of slow, inconsistent, and impersonal customer service by automating interactions with AI-powered virtual assistants that can handle queries 24/7. This reduces wait times, ensures consistent support, and personalizes experiences based on user data. For businesses, it increases efficiency, reduces operational costs, and enhances customer satisfaction, while customers enjoy faster, more relevant responses.
Experience with Kore.AI XO 10 & XO 11 automation certification
What do you like best about the product?
It has number of features , learning curve was also easy as compared to others . Ease of use was very user friendly I loved working on it. Ease of implementation , of the chat bot is user friendly.
What do you dislike about the product?
Till now what I have experienced I didn't find any dislike as this was the tool in which I found myself more intrested than any other tools or tech.
What problems is the product solving and how is that benefiting you?
It improves the less human intervention while handling more repeated or easy task which user may contact customer care. Ultimately it will lead to saving of expenses for the industry.
Feature rich and flexible
What do you like best about the product?
in kore.ai, i like the design of the UI where developers can effortlessly do the configurations. The craziest thing i like in kore.ai's products is XO platform, i like the feature of entity extraction, when a user enters a utterance it can identify the entities , that gives the user a good satisfaction because normal chatbots will ask the same questions even you mentioned all the details in the utterance. Finally, in one sentance i can say is ease of implementation, good customer support and can integrate effortlessly to third party APIs.
What do you dislike about the product?
kore.ai could enhance the llm features, the rephrase utterance option is there but it is not that much effective. If kore.ai concentrates on this one, no one can catch them.
What problems is the product solving and how is that benefiting you?
in every organization, if an employee is facing an issue he/she may need to go to desired portal and raise a ticket, sometimes this can be a time consuming process and support agents may be busy at that time. instead of that for repeating problems we have given a knowledgebase access to kore.ai's search assist, so that whenever an employee facing any issue he/she just asks that AI chatbot and it will give the steps to resolve , if the issue is new the chatbot will create a new ticket automatically in backend. here employee no need to waste their time to open different portals for different things. we just simplified our employees workflow and making employees work productively without wasting time on these repitative issues.
Review of Kore AI BOT builder
What do you like best about the product?
Its easy to learn and adapt. It supports multi language. I like how easily we can create table an use API for storing key information.
What do you dislike about the product?
Couldnt spot anything to dislike till now.
What problems is the product solving and how is that benefiting you?
I have learned Conversation chatbot development. It was easy to design and implement Chatbot using AI.
Too Easy to Understand with lots of Configuration
What do you like best about the product?
What I like about Kore.AI is Its platform.
It has everything to develop a low, no-code chat code with Gen AI (LLM) capabilities.
From Understanding the User Query to Satisfying the Needs, With Easy to Build, Integrated with XYZ App.
It has everything to develop a low, no-code chat code with Gen AI (LLM) capabilities.
From Understanding the User Query to Satisfying the Needs, With Easy to Build, Integrated with XYZ App.
What do you dislike about the product?
I have used the Kore.AI XO 11 platform for the past 3 months.
One thing that I notice is the bugging in the platform. (Demo Environment)
Like it used Crash.
Note - Add Excel Reading in the search AI part.
One thing that I notice is the bugging in the platform. (Demo Environment)
Like it used Crash.
Note - Add Excel Reading in the search AI part.
What problems is the product solving and how is that benefiting you?
AI Solutions like summarization of documents, automatation virtual chat bot that is used for employees, and for L1 IT Assists.
It's a great and innovative platform and my learning has been a smooth ride
What do you like best about the product?
Ease of use,scalability,security, Integrations.over all a powerful versatile platform.
What do you dislike about the product?
Nothing actually.But limited customisation would be one
What problems is the product solving and how is that benefiting you?
Improved customer efficiency, reduced costs,Increased efficiency
Kore.ai good full suite for enterprises
What do you like best about the product?
Such an impressive ready-to-use assistant suite for various use cases further enhances its versatility and utility over different domains. For IT-related tasks, it supports ServiceNow perfectly, thus offering out-of-the-box solutions that really speed up the whole operation. In human resources, it has the HR Assist features tailored to the application specifically for HR-related inquiries and processes as well as efficiently handle matters regarding personnel.
The platform is great at customer service capabilities, offering an all-inclusive Call Center as a Service (CCaaS). It is an excellent example of its ability to customize and integrate all these specialized bots into one universal bot. All these combinations mean customers no longer need to use multiple services for their diverse needs.
The platform is great at customer service capabilities, offering an all-inclusive Call Center as a Service (CCaaS). It is an excellent example of its ability to customize and integrate all these specialized bots into one universal bot. All these combinations mean customers no longer need to use multiple services for their diverse needs.
What do you dislike about the product?
The traditional NLU systems are good to a point and might not work when dealing with tremendous variability in the user inputs on structures, among other complexities. LLMs have higher understanding abilities to make sense of such variation. It will be revolutionary if Kore.ai can implement a zero-shot learning approach. This would enable the bot to service unknown inputs by prompting clarification questions, hence enhancing its ability to serve the requests of users. there is a great demand for easier-to-use alternatives in customizing the Kore.ai bot interface. Although it does provide customization options through the Kore.ai SDK, most customers are left quite dissatisfied by the same. Ensuring that customization is easy to use from the portal would greatly enhance not just the user satisfaction but also the accessibility
What problems is the product solving and how is that benefiting you?
We are focusing on digital empolyee experience. we have solve most of the problem in bot itself. Employee don't want to go to anywhere, all the pain points which employee faces in workplace can be noted and provide as a solution in kore.ai bot.
Exploring the future for businesses
What do you like best about the product?
The motive of the product that benefits both the sides, to run the businesses smoothly and the users to have a user friendly conversations
What do you dislike about the product?
The documentation to make it easier enough for the developers to search for the required things, and make the information icon for few important things which would be useful for amateur developers to start with
What problems is the product solving and how is that benefiting you?
To understand the users request, and analyze them and improve the businesses based on the user's requests.
“Koreai: Your Gateway to Lifelong Learning”
What do you like best about the product?
1) User-Friendly Interface: A clean, intuitive design that makes navigation easy and learning enjoyable.
2) Personalized Learning Paths: Customizable courses and recommendations based on individual progress and interests.
3) Interactive Content: Engaging videos, quizzes, and interactive modules that make
2) Personalized Learning Paths: Customizable courses and recommendations based on individual progress and interests.
3) Interactive Content: Engaging videos, quizzes, and interactive modules that make
What do you dislike about the product?
Nothing to dislike about the Kore.AI, It is just amazing.
What problems is the product solving and how is that benefiting you?
The platform offers tools that enable users to build and deploy conversational AI solutions without needing extensive programming knowledge. This democratizes AI development, making it accessible to a broader range of users.
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