ignio AIOps Platform
DigitateReviews from AWS customer
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ignio AIOPS
What do you like best about the product?
Event Management Features, easy integration, quick value delivery
What do you dislike about the product?
Product documentation should be more public
What problems is the product solving and how is that benefiting you?
IT Operations
Automating Home Depot's IP&R Job monitoring and alerting
What do you like best about the product?
Timely response and quick turnaround in resolving reported issues. Digitate tracked every isue that was reported and resolved them quickly.
What do you dislike about the product?
Nothing to dislike. Nothing that I can think of.
What problems is the product solving and how is that benefiting you?
Manual monitoring of nightly jobs.
Onboarding the job monitoring to Ignio reduced the manaul monitoring and autoamted alerts to detect long running jobs is a big win.
Onboarding the job monitoring to Ignio reduced the manaul monitoring and autoamted alerts to detect long running jobs is a big win.
Ignio AI Ops review
What do you like best about the product?
Ignio is wonderful tool for managing alerts , incident management and and notifications. It is helping us in proactively managing critical alerts.
What do you dislike about the product?
Digitate has several features it is sometimes overwhelming. But it is not something i dislike, probably need more time with them to evaluate and explore them.
What problems is the product solving and how is that benefiting you?
Proactive incident management
Proactive problem management
Proactive problem management
IGNIO Workload Management with CA7
What do you like best about the product?
IGNIO automation helps detect slow running and failed jobs immediately and be able to resolve the issues in a timely manner to reduce or eliminate business impact in THD without any hurdles.
What do you dislike about the product?
Reasons could be different and confidential, however, THD Delivery Management team experienced communication issues with Digitate Client Services team that resulted in delays in key deliverables. It was improved later by adding a key POC to represent Client Services team.
What problems is the product solving and how is that benefiting you?
IGNIO is detecting slow running and failed jobs immediately and be able to resolve the issues in a timely manner to reduce or eliminate business impact.
Supportive Environment
What do you like best about the product?
Approachable and multiple use cases with list of customers implmentation
What do you dislike about the product?
Not able to realize the potential Digitate has.
What problems is the product solving and how is that benefiting you?
We are implementing automated user terminations and this will help us in fixing one of the audit findings and critical to our organization.
Ignio - A very good tool to make your application more proactive
What do you like best about the product?
Ignio tool has been efficient in performing a reconciliation task for us across multiple warehouses, resulting in more proactive than a reactive approach.
What do you dislike about the product?
Lead time for establishing the solution but once set, it works best.
What problems is the product solving and how is that benefiting you?
The need for an automation across a couple of our retail systems is well connected with Ignio. We could reap benefits of multiple layers of data reconcilation and slice the data to our need.
ignio Business Health Monitoring for Fuel Stations
What do you like best about the product?
Easy OOB deployment
Rich UI Dashboards
One single platform for monitoring and self heal of identified issues
Rich UI Dashboards
One single platform for monitoring and self heal of identified issues
What do you dislike about the product?
Product Support must be improved
Customization of use cases using studio is complicated
Customization of use cases using studio is complicated
What problems is the product solving and how is that benefiting you?
Proactive Health of Fuel Stations
Ignio implementation journey of automating SAP operations
What do you like best about the product?
ERP Operational Dashboards
Ease of integration with ITSM tools
Out of the box ready to use usecases with minimal efforts
Incorporating customizations & enabling faster customer feedbacks into the product
Ease of integration with ITSM tools
Out of the box ready to use usecases with minimal efforts
Incorporating customizations & enabling faster customer feedbacks into the product
What do you dislike about the product?
Product documentation is more internal, community forums to be improved
What problems is the product solving and how is that benefiting you?
At the moment we have used the tool only for the monitoring part and I must say that I am satisfied with the support and performance of the product. We have replaced a many manual ways of doings in our company and we are satisfied with manual effort reductions
Ignio replaced our Monitoring Tools
What do you like best about the product?
At the moment we have used the tool only for the monitoring part and I must say that I am satisfied with the support and performance of the product. We have replaced a historical product in our company and we are satisfied with how it works
What do you dislike about the product?
User interface is not very friendly but could be improved especially for Graphana integration
What problems is the product solving and how is that benefiting you?
For my stream (Batch Management) Ignio works with our monitoring Tool in order to open Incident into Service Now
ignio implementation experience as ACI internal implementation owner
What do you like best about the product?
The professional services team has been the best part of Digitate. Apart from that, the product itself has a very user friendly UI and clean interface. Integration with UC4 has been a plus. The professional services team has been very good about heavy lifting on integration of the tool. Customer feedback is taken into account by this team when feedback is clearly provided.
What do you dislike about the product?
Based on SME feedback, event orchestration portion of the product has little way to go before covering all bases. While integration has been smooth, API calls we assumed would be the case initially have mostly been replaced by DB query level integration.
What problems is the product solving and how is that benefiting you?
At the onset, ignio was selected to solve positive validation in our Operations. Manual work and misses were the target replacement sections of this tool. Currently, we are looking at extending beyond these initial cases, and into auto healing capabilities in Operations.
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