ignio AIOps Platform
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Automating User Access Management using Ignio
What do you like best about the product?
The automation capabilities significantly enhance efficiency by streamlining user access management processes. The reduction in MTTR is particularly noteworthy, as it reflects ignio's ability to swiftly address access issues, thereby minimizing downtime and enhancing overall productivity. Additionally, ignio's adaptability to specific organizational needs is commendable, as it allows for customizable solutions tailored to our unique requirements.
Looking forward to see AI, ML and predictive model as part of new capabilities.
Looking forward to see AI, ML and predictive model as part of new capabilities.
What do you dislike about the product?
Overall, Ignio has a proven to be valueable asset in efforts to automation, predictive analysis etc. The implementaion part is taking longer and impacted the deliverables by delivery management but it has been improved significantly.
What problems is the product solving and how is that benefiting you?
Automation of contractor to employee conversion and assing training as well as user access management.
Automating user request process
What do you like best about the product?
I had limited interaction with the TCS automation team as the Business Process Owner but Ignio was able to automate large parts our user access request process. A time consuming part was automating the training verification process (connecting to our LMS), to creation of application user accounts as well as reactivation and deactivation of accounts.
Ignio was able to save a lot of time not only for the System Owner, Business Process Owner and TCS support by removing the human interaction for some of these tidious tasks. The Ignio support was also very responsive when issues were found during testing and production.
Ignio was able to save a lot of time not only for the System Owner, Business Process Owner and TCS support by removing the human interaction for some of these tidious tasks. The Ignio support was also very responsive when issues were found during testing and production.
What do you dislike about the product?
The TCS team implemented the automation and I as a Business Process Owner was not exposed to any of the technical complexities; however the implementation seemed to have gone well.
What problems is the product solving and how is that benefiting you?
Ignio removed the need to manually review user manaual training certificates from users, user account creation, reactivation of existing users and deactivation of accounts when required. Ignio is able to interact with ServiceNow and add updates to request tickets, assigns appropriate workflows and sends notifications to business users instead of I or the Help Desk sending the notificaitons.
Automating user access request process using Ignio
What do you like best about the product?
Ignio is helping us to automate large parts of a user access requests. Basically from automating the the training verification process, to creation of application user accounts as well as reactivation and deactivation of accounts.
We've worked closely with the TCS automation team, who took us through the whole process by explaining every step and suggesting best or better approaches. The team listened very well to our needs and helped very well to enable a solid and stable implementation of our requirements. Ignio easily integrated with the application we're using and addtional use cases are currently being pursued. Support during the operational phase is very good and helpful.
We've worked closely with the TCS automation team, who took us through the whole process by explaining every step and suggesting best or better approaches. The team listened very well to our needs and helped very well to enable a solid and stable implementation of our requirements. Ignio easily integrated with the application we're using and addtional use cases are currently being pursued. Support during the operational phase is very good and helpful.
What do you dislike about the product?
Given that our TCS team executed the implementation of Ignio, we've not been exposed to Ignio directly. However, this isn't necessarily something to dislike because we've not had the need to go into the technical side and associated complexities. Although I generally see that as a good approach, my curiosity of what else Ignio is capable of is still existing and not yet 'quenched' :-)
What problems is the product solving and how is that benefiting you?
Ignio is removing the need to manually check training for users in our LMS system. Post this automated check, it takes care of automating the user account creation process, as well as reactivation of existing users and deactivation of accounts when required. Ignio interacts with our ITSM tool ServiceNow and provides updates to request tickets, assigns appropriate workflows and automates notifications to business users.
Ignio AIOps
What do you like best about the product?
There is an excellent team to work with, who provide a consistantly steady hand as we work out what we need, who tailor the solutions to deliver results and who apply their experience and knowledge that respects our lack of knowledge around the tool and educates us in whats possible.
We use AOIpS integrated with DXIM to generate ServiceNOW Incidents, setting appropriate Priority, routing to the right team to remediate, whilst filtering out the noise of duplicates, or replicas, and automatically resolve where possible.
We use AOIpS integrated with DXIM to generate ServiceNOW Incidents, setting appropriate Priority, routing to the right team to remediate, whilst filtering out the noise of duplicates, or replicas, and automatically resolve where possible.
What do you dislike about the product?
Initially we had huge number of incidents, but as Digitate Support and users learned the high logging issues, filtering has benefitted hugely. As a tool that is facing new challenges, its proven initially slow, but then excellent to manage those alerts and subsequent issues.
What problems is the product solving and how is that benefiting you?
Integration between Monitoring tools and ServiceNow Incident Management
Prediction and Automation
What do you like best about the product?
Integration with ITSM and ITOM. Recommendation. Prediction.
What do you dislike about the product?
More self heal can be added instead of triage, monthly automatic graphical email reporting can be added. Root cause can be added.
What problems is the product solving and how is that benefiting you?
traiging, incident ticket, capacity management, prediction and recommendation.
Review as ERPOps and AIOps customer
What do you like best about the product?
The roadmap of getting into AI side of things and leverage these tool to automate manual workload.
What do you dislike about the product?
Include other product like CAR,SCM ,BW,EWM etc.
What problems is the product solving and how is that benefiting you?
Digitate helping us by leveaging their tool to automate SAP workloads. They are also helping in some self-heal areas.
Promising but falls short
What do you like best about the product?
The team is always willing to go the extra mile to try and make things work
What do you dislike about the product?
It feels like everything has to be a customization, fairly simple event management and observability tasks seem to take weeks of development work.
Out of the box it is not straightforward to setup
Out of the box it is not straightforward to setup
What problems is the product solving and how is that benefiting you?
Current monitoring tools do no have automation capabilities - Digitate has been able to automate simple tasks.
ignio Observe & AIOps
What do you like best about the product?
1. Replaced an outdated monitoring solution with ignio that allows us to expand on our capabilities
2. Implemented AIOps automation tools to triage CPU/Memory/File System incidents to reduce manual efforts and improve MTTR
3. Implemented AIOps automation tools with ServiceNOW integration to send reminder notifications for change implementation and problem ticket owners
4. Ongoing engagement from the team and continuous identification of improvement opportunities
2. Implemented AIOps automation tools to triage CPU/Memory/File System incidents to reduce manual efforts and improve MTTR
3. Implemented AIOps automation tools with ServiceNOW integration to send reminder notifications for change implementation and problem ticket owners
4. Ongoing engagement from the team and continuous identification of improvement opportunities
What do you dislike about the product?
Early on we had delays on wintel server deployments (specific to a group of our servers that have high logging events) due to product issues
What problems is the product solving and how is that benefiting you?
Improved MTTR to reduce business impact, automation of specific use cases reduces the need for resources to manually perform initial tasks
My experience with ignio aiops
What do you like best about the product?
Digitate Professional Services performed an in depth analysis to determine where our greatest needs were for automation and worked to onboard those use cases in the initial onboarding of ignio. This provided value quickly while they also trained our personell to use the product.
ignio is highly custonizable. We have had several use cases that were unique to our environment and Digitate worked with us to provide a custom solution
ignio is highly custonizable. We have had several use cases that were unique to our environment and Digitate worked with us to provide a custom solution
What do you dislike about the product?
Support hours were not ideal for Western Hemisphere clients. Digitate has addressed that issue and there is more support available than previously.
I would also like more complete documentation for the product especially a more comprehensive development guide for studio.
I would also like more complete documentation for the product especially a more comprehensive development guide for studio.
What problems is the product solving and how is that benefiting you?
Our primary use of ignio is to use automation to eliminate human intervention in operations. We have automations for Linux, Windows several types of databases and various middleware products. These automations have saved hundreds of hours a week of human intervention
Ignio monitoring works!
What do you like best about the product?
Digitate employees are helpful. The Ignio product has a lot of features and we use it globally.
What do you dislike about the product?
Some of the components use more resources than expected we had to disable them in a couple of environments.
What problems is the product solving and how is that benefiting you?
It is mostly used for monitoring and it has a dashboard feature. It integrates into our service management.
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