Sprout Social
Sprout SocialReviews from AWS customer
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All-in-One Social Platform with Intuitive Tools
What do you like best about the product?
Sprout is a one-stop shop for most everything social professionals need to perform their work duties. Its tools are vast and relatively intuitive, and their customization options create a positive experience throughout the workday.
What do you dislike about the product?
Sprout is an expensive tool, particularly the add-ons like social listening and advanced metrics.
What problems is the product solving and how is that benefiting you?
Our company receives a lot of customer service-related inquiries on social media that need quick addressing. Utilizing the Smart Inbox, I can quickly respond to and keep track of these various contact points and quickly forward information on to the proper parties to handle it. We post daily on various social platforms, and the composer makes it easy to publish and schedule content to these different places. Finally, the analytics (non-pro) give me the basics of what I need to report on social performance to leadership.
Comprehensive Reporting and Historical Data Add Tremendous Value
What do you like best about the product?
Comprehensive reporting and historical data
What do you dislike about the product?
Price - but I feel this is overruled by the value it provides and the custom plans that are offered.
What problems is the product solving and how is that benefiting you?
The ability to manage multiple social platforms and track performance in one app.
Seamless Scheduling and Integration with Smart Reporting
What do you like best about the product?
The scheduling feature as well as the ease of integration to platforms, and ease of use. I also like the smart inbox and the reporting featur,e and the visual details it includes.
What do you dislike about the product?
It is costly, and sometimes the reporting data conflicts with what the platforms say.
What problems is the product solving and how is that benefiting you?
The scheduling and reporting features are central to my experience with this product. They help me organize my tasks efficiently and keep track of progress, making my workflow much smoother.
A Must-Have for Marketing Efficiency
What do you like best about the product?
I love how well Sprout Social works for the San Diego Association of Realtors. It is an exceptional time saver because we no longer have the time to post natively onto all the social media platforms that we manage, such as Facebook, Instagram, and LinkedIn. The amount of time saved for my team is truly exceptional. I like the reporting tools Sprout Social offers, which allow me to compare our brand with competitors and condense data that shows engagement metrics. This feature is invaluable for reporting quarterly to our board of directors. The data analytics that the product provides are amazing, offering an unprecedented depth of information through the reporting tools, which surpasses anything I've seen before. I enjoy being able to create different data pulls to analyze engagement levels with our members over various time frames—this can be done instantly. The integration with Canva makes creating and posting social media straightforward and creative, and the initial setup of Sprout Social was very easy. Overall, I find Sprout Social to be a perfect tool for my team and me, and I confidently recommend it to friends and colleagues, giving it a 10 out of 10.
What do you dislike about the product?
My team and I dislike nothing on Sprout Social - it's really the best out in the market
What problems is the product solving and how is that benefiting you?
Sprout Social saves time by managing social media posts across platforms, offers powerful reporting tools for competitor analysis, and provides in-depth analytics for improved engagement tracking.
Effortless Reporting and Scheduling Across All Social Platforms
What do you like best about the product?
-It’s ability to generate report across all social media platforms
-The ease of scheduling for posts across all social media platforms
- The tagging of posts according to content pillars enabling ease of generating report for specific content pillars
-The ease of scheduling for posts across all social media platforms
- The tagging of posts according to content pillars enabling ease of generating report for specific content pillars
What do you dislike about the product?
The high cost, which limits the affordability to have it accessible to all team members.
What problems is the product solving and how is that benefiting you?
Report generation across all social media platforms.
User-Friendly Platform with Effective Content Scheduling and Engaging Advocacy Function
What do you like best about the product?
I love how user-friendly Sprout Social is; it has enabled us to involve members of our extended communications team in content creation and scheduling, making it a time saver across the board. I also appreciate the platform's ability to schedule content in bulk, which significantly reduces the time I spend on reporting. The Tags feature is particularly helpful in pulling specific content to report on much faster than doing it manually. Advocacy is another aspect I really like, as it allows employees worldwide to easily find content to share on their own channels, thereby increasing awareness of our company. The ease of filtering content that needs approval under the Needs Approval section is incredibly efficient, allowing us to quickly approve content across various business units. Additionally, we've had great support from the team since the beginning, as they are always ready to dive in when needed. Overall, the features offered by Sprout Social contribute to more efficient processes in our operations.
What do you dislike about the product?
I dislike the limited filtering options available for content discovery in the Advocacy feature. The current search functionality is restricted to searching by title, which poses challenges when titles contain errors or when content hasn't been appropriately tagged. I wish there were more robust filter options to make finding content easier. Additionally, I cannot tag personal pages for LinkedIn when scheduling, although I've heard this might be a limitation with LinkedIn itself.
What problems is the product solving and how is that benefiting you?
I find Sprout Social invaluable for bulk content scheduling and speeding up reporting. Its user-friendly platform involves our team in content creation efficiently, and Advocacy boosts our company's visibility through employee sharing.
Effortless Social Scheduling with Insightful Analytics
What do you like best about the product?
Sprout makes it simple to schedule and manage social content across various platforms. The analytics provided are helpful for understanding post performance, and the tagging system offers valuable customization to align with our internal objectives.
A newer feature, which lets us add a link to the first comment on Facebook, has made it easy for us to experiment with posting graphics or photos with a link in the comments rather than traditional link posts.
Since my team publishes a large amount of content on several platforms, Sprout has streamlined our planning and review process.
A newer feature, which lets us add a link to the first comment on Facebook, has made it easy for us to experiment with posting graphics or photos with a link in the comments rather than traditional link posts.
Since my team publishes a large amount of content on several platforms, Sprout has streamlined our planning and review process.
What do you dislike about the product?
The social listening features can be confusing to set up, particularly if your main goal is simply to monitor posts from specific accounts and you don't require additional analytics.
What problems is the product solving and how is that benefiting you?
Managing social media content across multiple platforms and useful, customizable analytics for tracking KPIs.
Social Media Manager
What do you like best about the product?
Easy scheduling, customization of image files, and thorough analytics.
What do you dislike about the product?
Instagram works hard to make custom options only available in their app. I wish there were a way to better approach those custom items through sprout, but I understand that's not Sprout Social's issue. Also, I think their "optimal time" suggestions need some tweaking.
What problems is the product solving and how is that benefiting you?
Seamless scheduling and collaboration with my team. As well as giving us the important information that helps us make posting or trend decisions.
Effortless Metrics Tracking with an Intuitive Interface
What do you like best about the product?
I really appreciate Sprout Social for its easy functionality and appealing interface, which make the experience enjoyable and intuitive. This user-friendly design allows me to effortlessly switch between accounts, views, or content, saving me valuable time and reducing the complexity that I typically encounter with other platforms. The initial setup of Sprout Social was easy, further emphasizing its commitment to user-friendliness. The efficiency and simplicity of Sprout Social are truly valuable to me in managing and tracking metrics effectively. Given my positive experience, I confidently rate it a 10 out of 10 and would highly recommend it to others.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Sprout Social to track metrics effortlessly, solving manual content evaluation. Its easy functionality and appealing interface allow smooth account and content switching, enhancing my productivity.
Efficient Posting, Room for Access Improvement
What do you like best about the product?
I find the tagging feature in Sprout Social incredibly helpful both for regular tags and campaign tags. This tool is invaluable when I need to search for posts containing specific keywords, such as 'burger' or 'promo,' aiding in efficient content management and strategy planning. I also extensively use the community management tools, which are a key component of my workflow. Additionally, the initial setup of Sprout Social was quite easy for me, and I particularly benefit from the Smart Inbox, which is central to my daily operations, even though I wish I could like Instagram comments directly from there.
What do you dislike about the product?
I am frustrated by the confusing access levels in Sprout Social. It claims that I have the same level of access as my coworker, yet she is able to access more features than I can. For example, I am unable to create campaign tags, and our representative could not explain why this limitation exists. Additionally, while I find the Smart Inbox very useful, I wish I could like Instagram comments directly from there, instead of just being able to reply.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts across brands and data collection. Tagging is very helpful for finding specific posts, and the smart inbox enhances community management. I wish I could like Instagram comments directly from the inbox.
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