Sprout Social
Sprout SocialReviews from AWS customer
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User-Friendly and Insightful for Managing Multiple Brands
What do you like best about the product?
I appreciate how user-friendly and client-oriented this platform is, especially when it comes to managing content and handling multiple brand accounts. It also offers valuable insights, making the overall experience much more efficient.
Their client services team is also incredible. Our client success team member, Haley, has been incredible to work with.
Implementation into our client process was pretty simple and seamless unlike other platforms we've tried.
We use it daily. I never worry about missing a post or someone not seeing something.
Their client services team is also incredible. Our client success team member, Haley, has been incredible to work with.
Implementation into our client process was pretty simple and seamless unlike other platforms we've tried.
We use it daily. I never worry about missing a post or someone not seeing something.
What do you dislike about the product?
In my opinion, the client review and approval process, as well as the collaboration features, would benefit from an update that introduces a more organized content review and feedback cycle. It would be much more efficient if all posts awaiting review and approval could be viewed together, rather than requiring users to click on each individual link. Aside from this, I find Sprout to be a top-tier platform.
What problems is the product solving and how is that benefiting you?
Having all our client information centralized in one place has been fantastic. We've tried other management platforms before, but Sprout stands out as the best, and our clients appreciate it as well. As a small agency, streamlining our workflow was a top priority, and Sprout has made the client experience much simpler by eliminating the need for multiple logins or tools for social media management. The platform’s built-in internal workflow for feedback and review is a feature we haven’t found in any other tools we’ve used. Overall, Sprout has made managing multiple brand accounts much less stressful and has integrated smoothly into our processes.
Quick, Simple, and Effective for Customer Service
What do you like best about the product?
I find Sprout Social quick and easy to use, which I particularly like. The intuitive handling saves me time, and the user-friendliness is generally fine. Additionally, I appreciate the AI tool from Sprout Social, which I find particularly valuable for customer service. The initial setup of Sprout Social was very easy, which made my experience even more positive. Overall, I would recommend Sprout Social to a friend or colleague with a full 10 on a scale of 1 to 10.
What do you dislike about the product?
I have to ask the AI tool specific questions.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to efficiently handle customer complaints. It is quick and easy to use, especially valuable in our customer service thanks to the AI tool.
Strong Partnership and Expertise, But Account Support Extremely Lacking
What do you like best about the product?
- Our team knows it inside and out
- We trust that they have the best relationships with the social networks
- They seek to partner with us to increase our value to our clients
- It mostly has all of the features we need to be successful and they are open to our recommendations for things that they don't have
- We trust that they have the best relationships with the social networks
- They seek to partner with us to increase our value to our clients
- It mostly has all of the features we need to be successful and they are open to our recommendations for things that they don't have
What do you dislike about the product?
The turnover with our contacts has been insane. I complained about it a year ago and we've since had 4 this year, plus new people in every other area of contact. And every time a new person comes on, they expect to have a full "intro" to our business and goals. We just keep starting from scratch and I have zero faith or interest in onboarding a new person to Sprout for them.
I also really don't like that every person I'm talking to is in their bedroom. It feels so unprofessional and reaffirms my perception that this person is temporary and just feels like a call center instead of someone deeply committed to our business, industry and even to Sprout. The response time and number of out of office responses, especially days Sprout is just officially off that aren't normal closures is also frustrating.
Our only complaint up until the last 2 years of the above has always been that our team seems to know more about Sprout than anyone they're working on with at support.
I also really don't like that every person I'm talking to is in their bedroom. It feels so unprofessional and reaffirms my perception that this person is temporary and just feels like a call center instead of someone deeply committed to our business, industry and even to Sprout. The response time and number of out of office responses, especially days Sprout is just officially off that aren't normal closures is also frustrating.
Our only complaint up until the last 2 years of the above has always been that our team seems to know more about Sprout than anyone they're working on with at support.
What problems is the product solving and how is that benefiting you?
It provides collaboration, efficiency, reporting, deep listening and the ability to confidently publish, monitor, report and engage on behalf of our social clients.
Good tool. Bad support.
What do you like best about the product?
Sprout Social has been a reliable tool to manage all our social profiles in the same place. Love the scheduling features and calendar view to get a sense how the posts are planned. The inbox feature is probably my favourite, as it allow us to receive notifications on all comments/messages and quickly engage with our followers. Reporting is also solid to see the post performance and measure profile followers growth.
What do you dislike about the product?
It should have a better integration with LinkedIn for B2B customers. From post editing, schedule and competitor reporting. Without better support for LinkedIn, there's no use for Sprout Social in the B2B space.
The worst thing about Sprout Social is their inflexibility regarding account termination. First, there’s no way to simply cancel the account on the platform—you’re redirected to contact customer support. When I reached out to terminate my account before the renewal date, I learned about a required 30-day notification period, and they refused to make exceptions. Although we still had a few days before renewal, my polite request for case review was denied. Now we're forced to pay for another year. Because of this, I can no longer recommend Sprout Social. I was happy until this experience, but their lack of flexibility has ruined my opinion of the company.
The worst thing about Sprout Social is their inflexibility regarding account termination. First, there’s no way to simply cancel the account on the platform—you’re redirected to contact customer support. When I reached out to terminate my account before the renewal date, I learned about a required 30-day notification period, and they refused to make exceptions. Although we still had a few days before renewal, my polite request for case review was denied. Now we're forced to pay for another year. Because of this, I can no longer recommend Sprout Social. I was happy until this experience, but their lack of flexibility has ruined my opinion of the company.
What problems is the product solving and how is that benefiting you?
centralize social media managing
Intuitive Access to Creators with Valuable Metrics
What do you like best about the product?
I like being able to access many creators through Sprout Social, which is essential for my influencer campaigns. I appreciate being able to use the brand campaign feature because it allows me to collect all the content without having to keep track, saving time and effort. Additionally, I find that the initial setup process is now much more intuitive, which simplifies its use.
What do you dislike about the product?
I would like to get screenshots of the stories. I would like the tool to capture screenshots of the stories that creators publish to know what they say about my brands.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to track influencer campaigns and obtain values and KPIs, allowing me to collect content without having to keep an eye on it.
Simplifies Social Media Management, But Needs More Features
What do you like best about the product?
I really appreciate how Sprout Social consolidates multiple tools for publication planning into one platform, solving the problem of having to manage them separately. Programming a post is notably easy, enhancing efficiency in handling social networks. The feature allowing the creation of validation workflows is particularly helpful, as it removes the need to send emails for validation, thus streamlining the process considerably. I always know the status of each post before publication, which saves a substantial amount of time and effort. Additionally, the initial setup was facilitated by meetings with onboarding teams, making the entire process much easier.
What do you dislike about the product?
The tool misses a place to classify topic ideas and manage illustrations, which would enhance its usability. Also, once the team is onboarded and after few months it became complicated to contact the customer service and get answers.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule social media posts and monitor my company's reputation, solving the issue of multiple tools for publication planning and saving time by avoiding email validations.
Easy to Use with Impressive Features and Regular Updates
What do you like best about the product?
I love the ease of use, number of features, and constant updates!
What do you dislike about the product?
I do love some parts of the older version (ex: how to find audience similarity better, but there are great new features (ex: better creator sourcing) in the updated version as well.
What problems is the product solving and how is that benefiting you?
Sprout allows me to access metrics like creator engagement rate, audience similarity, audience demographics, etc. without having to ask each creator individually. Saves me time and consolidates everything in one place for a quick review!
Complete Social Marketing Hub
What do you like best about the product?
The best part for me, it has AI powered insight, automation workflows, for things such as prioritising masgges etc. Which is helpful for my team scale.
What do you dislike about the product?
I hope there will be a changes for posting photos and videos. That can be more better.
What problems is the product solving and how is that benefiting you?
It has centralised control where I can manage Facebook, Instagram, linkedin and other platform from one place. No need to switch app.
Intuitive Scheduling with Room for Reporting Improvement
What do you like best about the product?
I love the intuitive nature and variety of features available in Sprout Social's scheduling portal. It allows me to pre-schedule content efficiently, which is a huge time saver. The ability to schedule content and duplicate it across different platforms while making small tweaks is incredibly useful. I also appreciate the wide range of platforms that Sprout Social supports for scheduling. The scheduling capabilities and the general user experience and interface are top-notch and greatly enhance my workflow.
What do you dislike about the product?
I find the reporting portal in Sprout Social to be problematic, especially when saving reports as PDFs. The formatting often results in reports being chopped up, which impacts their readability and presentation quality. Additionally, the platform lacks adequate drag-and-drop functionality, which would make it easier to organize data in a visually appealing and client-specific manner. The listening tool is another area that I find disappointing due to its high cost and lack of intuitiveness. It does not effectively capture the information I need, making it less useful than anticipated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to pre-schedule content, organize metrics neatly, and easily duplicate posts across platforms, streamlining social media management.
Essential, User-Friendly Platform with Outstanding Support
What do you like best about the product?
Sprout Social is an incredibly user-friendly platform that combines intuitive design with powerful functionality. It’s easy to implement and integrates seamlessly with other tools, making onboarding smooth for any team. The publishing features simplify scheduling and content management, while robust reporting provides actionable insights to guide strategy. Customer support is outstanding—our reps are proactive, attentive, and consistently bring new use cases and suggestions to help us maximize value. With a wide range of features and frequent use across our team, Sprout Social has become an essential part of our social strategy workflow.
What do you dislike about the product?
One area for improvement is reporting customization. Currently, dashboards offer limited flexibility, and it would be helpful to have more control over what’s measured in each widget. The ability to create custom metrics—similar to what some competing SaaS platforms provide—would make the reporting experience even more powerful.”
What problems is the product solving and how is that benefiting you?
Sprout Social helps us solve several key challenges in managing a multi-channel social presence. It centralizes publishing, scheduling, and engagement into one platform, eliminating the inefficiencies of juggling multiple tools. The reporting insights allow us to measure performance and optimize strategy based on real data, which improves ROI and informs leadership decisions. Additionally, the collaboration features streamline workflows across teams, ensuring content is delivered on time and aligned with brand goals. Overall, it saves time, increases visibility into performance, and supports smarter, data-driven social strategies.
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