Smartsheet
SmartsheetExternal reviews
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Decent Features, But Lacks Support
What do you like best about the product?
I like that Smartsheet automates some processes for us. Even though we are still learning about all its capabilities, it already seems to be helping with generating reports. I'm starting to get familiar with its control center, which might further improve our process automation. I also believe that once we fully understand Smartsheet, it will streamline more tasks, aid in high-level reporting and dashboards, and make our presentations and milestone tracking much more efficient. Although my first impression wasn't all perfect, as we continue to explore, I am optimistic that we will realize its full potential.
What do you dislike about the product?
I find the reporting process in Smartsheet challenging as it seems like a one-way system. It feels limited because reports appear to be generated strictly from sheets without allowing much feedback or integration back into the sheets effectively. Additionally, I haven't been receiving adequate customer support. My customer representative, Bridget, has been unresponsive to emails, and I've struggled to arrange sessions to clarify certain functionalities. While I've tried using Prodigx, the thirty-minute time allocation is insufficient for comprehensive support. Moreover, the transition from Excel to Smartsheet has been slow, as we're still dependent on Excel due to our learning curve with Smartsheet.
What problems is the product solving and how is that benefiting you?
I expect Smartsheet to automate processes, enhance reporting, and track project milestones better than Excel, although we're still learning its full capabilities.
Simple layout, but still room for improvement
What do you like best about the product?
simple layout, intuitive operation, and clear
What do you dislike about the product?
no, I only use it to look at the planning
What problems is the product solving and how is that benefiting you?
none
Centralized Information, But Accuracy Needs Improvement
What do you like best about the product?
A lot of information and all information is one place.
What do you dislike about the product?
Some information does not seem to be correct, e.g., automated day of task added to sheet is wrong.
What problems is the product solving and how is that benefiting you?
It has recently allowed email attachments, which is really beneficial and helpful.
Streamlined Team Communication with Cloud-Based Automations
What do you like best about the product?
I love how Smartsheet's automations allow me to streamline communication with other teams without the need to manually send messages or emails. This feature is particularly helpful as it automatically sends email notifications when a business process is completed, ensuring that relevant teams are informed and can move on to the next stage seamlessly. Additionally, I appreciate how Smartsheet is more intuitive when it comes to communicating with teams, which, coupled with its cloud-based functionality, makes it ideal for remote working. The initial setup was easy, which further enhances its usability and efficiency.
What do you dislike about the product?
I dislike that when moving rows over to other sheets in Smartsheet, it includes unnecessary columns that are not needed on the other sheet.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for automating processes, enabling seamless team communication without manual effort and aiding remote work with its cloud-based setup.
Easy Dashboard Creation and Sharing. However its Pricey and the dashboards are not very broad.
What do you like best about the product?
Its easiness to create a sheet and transform it to something shareable and viewable (dashboards) by other users with access control
What do you dislike about the product?
The price of the product.
The charts are not very broad. It is not very flexible to add new charts or to customize them.
The charts are not very broad. It is not very flexible to add new charts or to customize them.
What problems is the product solving and how is that benefiting you?
It helps me to easily and readily create a data set and some dashboards to present to other colleagues. This allows them to interact with it without the possibility for them to wrongly update the file.
Clear, but license management falters
What do you like best about the product?
I greatly appreciate the clarity of Smartsheet, as it provides me with a clear and structured view of project planning. It makes my work easier, as I mainly read tables provided by colleagues and can thus process information efficiently.
What do you dislike about the product?
License management sometimes causes problems.
What problems is the product solving and how is that benefiting you?
I primarily use Smartsheet for project planning and appreciate its clarity. It allows me to easily read tables provided by colleagues.
Great for Task Management, But Design Needs Improvement
What do you like best about the product?
management of target date, dependencies and notification
What do you dislike about the product?
I don't like the appearance, forms and design
What problems is the product solving and how is that benefiting you?
It enable me as a team manager to follow up on progression with task management (assignment, dependency, status ...)
Essential Management Tool: Easy to Use and Perfect for Daily Data Analysis
What do you like best about the product?
Ease of use, clear visible great tool to management data and analyse. We use it daily as a management tool to track our department activity and pipeline.
What do you dislike about the product?
Haven't really come across any parts that have been challenging so nothing to add here.
What problems is the product solving and how is that benefiting you?
Visibility of pipeline and individual activity tracking
Great Interactive Features, But Rising User Licence Costs
What do you like best about the product?
Interactive working documents, notifications and workflow
What do you dislike about the product?
User licence cost increase and billing model
What problems is the product solving and how is that benefiting you?
Interactive worksheets for users in different locations,
Workflow approval and actions between departments
Workflow approval and actions between departments
Essential for Project Timelines and Ticketing
What do you like best about the product?
I mostly use it to review project timelines that PMs put together. We also use it as a ticketing system and roadmaps. It's a great way to visualize the details for someone like me that tends to see big picture easier, but it also helps my teamembers see the big picture or strategy when they tend to see more of the details within a project.
What do you dislike about the product?
I would like there to be more customization when it comes to creating roadmaps. This would help as I sometimes have to revert back to Lucid and execs want to stay in Smartsheet.
What problems is the product solving and how is that benefiting you?
It definitely helps our teams stay connected with so many different tasks to handle within large scale projects.
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