Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Real-Time Collaboration Makes Forms a Breeze
What do you like best about the product?
I find it very helpful that you can collaborate on the same form in real time.
What do you dislike about the product?
I’ve noticed that there can be quite a few email notifications whenever sheets are updated.
What problems is the product solving and how is that benefiting you?
We use Smartsheet to record any delivery discrepancies that arise in our warehouse. This documentation is then sent to the purchasing department at a different location, allowing them to follow up with our suppliers and resolve any issues. Additionally, we utilize Smartsheet to keep track of our weekly fire alarm tests.
Good Gantt View, Sharing Needs Improvement
What do you like best about the product?
I appreciate the Gantt chart view in Smartsheet. It effectively supports my project planning tasks, making it easier to visualise timelines and share progress with clients. The functionality provides a clear, organised representation of our project timelines, which is crucial for planning and managing tasks efficiently. This feature stands out as it facilitates a thorough tracking and planning process, thereby enhancing overall project management activities.
What do you dislike about the product?
I find it challenging to share access with our clients on Smartsheet.
What problems is the product solving and how is that benefiting you?
n/a
Streamlines Team Tasks with Minor Card View Hiccups
What do you like best about the product?
I find Smartsheet incredibly valuable because of its easy-to-use interface, which greatly simplifies my work processes. Its scalability is impressive, allowing it to grow alongside my team's needs effortlessly. The third-party compatibility features stand out as they enable me to develop powerful, complex functionalities by integrating Smartsheet with other products. This integration capability not only enhances efficiency but also ensures a seamless workflow across different tools, making it a central hub for team coordination and communication. Additionally, I appreciated how straightforward the initial setup was, which eased my onboarding experience significantly.
What do you dislike about the product?
There’s still some bugs in Smartsheet, especially in the card view. The most problematic issue is that card sorting sometimes doesn’t work, causing cards to move randomly and fail to stay in the correct order.
What problems is the product solving and how is that benefiting you?
Smartsheet enhances our team's organization, coordination, and communication. It is easy to use, scalable, and compatible with third-party tools, allowing us to develop powerful features.
Effortless Collaboration Across Our Business
What do you like best about the product?
The ease of collaboration of everyone in the business. Updates quickly and able to move columns to different sheets effectively.
What do you dislike about the product?
Sometimes long loading times if large amount of data on sheet.
What problems is the product solving and how is that benefiting you?
Planning and completing tasks
Essential Tool for Coordinating Complex Projects
What do you like best about the product?
Smartsheet is one of several tools we rely on to support our project management efforts. It is particularly effective when we need a single source of truth—a master schedule—to coordinate complex projects that involve numerous dependencies. This approach allows us to offer multiple filtered views tailored to different stakeholders, helping us stay on top of progress throughout the project. It is very useful when you have a high number of participants as everybody can be assigned at least 'viewer' status. It is also easy to integrate with some of the other tools in our stack such as MS-Teams, Jira and Confluence. It is extremely flexible and playbooks can be developed for different project types e.g. M&A, onboarding, transformations.
What do you dislike about the product?
While it is highly flexible and far more powerful than many people realize, it does demand a considerable amount of configuration to be used effectively. Nevertheless, once properly set up, it stands alongside the top dedicated project management tools, surpassing most of them in terms of work management capabilities. Some potential users don't appreciate this and see it as a kind of Excel with Gantt charts!
What problems is the product solving and how is that benefiting you?
Managing complex projects with many moving inter-dependant parts. Transformations and large tech migrations
Decent Features, But Lacks Support
What do you like best about the product?
I like that Smartsheet automates some processes for us. Even though we are still learning about all its capabilities, it already seems to be helping with generating reports. I'm starting to get familiar with its control center, which might further improve our process automation. I also believe that once we fully understand Smartsheet, it will streamline more tasks, aid in high-level reporting and dashboards, and make our presentations and milestone tracking much more efficient. Although my first impression wasn't all perfect, as we continue to explore, I am optimistic that we will realize its full potential.
What do you dislike about the product?
I find the reporting process in Smartsheet challenging as it seems like a one-way system. It feels limited because reports appear to be generated strictly from sheets without allowing much feedback or integration back into the sheets effectively. Additionally, I haven't been receiving adequate customer support. My customer representative, Bridget, has been unresponsive to emails, and I've struggled to arrange sessions to clarify certain functionalities. While I've tried using Prodigx, the thirty-minute time allocation is insufficient for comprehensive support. Moreover, the transition from Excel to Smartsheet has been slow, as we're still dependent on Excel due to our learning curve with Smartsheet.
What problems is the product solving and how is that benefiting you?
I expect Smartsheet to automate processes, enhance reporting, and track project milestones better than Excel, although we're still learning its full capabilities.
Easy to Use and Flexible—A Winning Combination
What do you like best about the product?
Its quite flexible and makes collaboration on project easy thanks to the notifications and possibility to assign tasks, upload docs etc
I found the cards very useful for our project
I found the cards very useful for our project
What do you dislike about the product?
Can be not so easy to learn at the beginning
What problems is the product solving and how is that benefiting you?
Digital tool to log new batches produced and assign the tasks to the differen team members - the notification system has drastically reduced the number of emails circulating and provided clarity
also represent the go-to place to have full info on all batches produced
also represent the go-to place to have full info on all batches produced
Simple layout, but still room for improvement
What do you like best about the product?
simple layout, intuitive operation, and clear
What do you dislike about the product?
no, I only use it to look at the planning
What problems is the product solving and how is that benefiting you?
none
Visual and Easy to Use, But Needs Better Organization
What do you like best about the product?
I enjoy using Smartsheet to generate data tables that I then transform into charts and share through Dashboards. I value this tool because it is easy to use and share, and the dashboards allow me to share information in a very visual and easy-to-understand way. I also like that it is very visual, which facilitates collaborative work on projects by creating workspaces where several colleagues can interact. I find that the initial setup of Smartsheet is simple, which makes it easy to integrate into our workflow. These combined features make it very likely that I would recommend Smartsheet to friends or colleagues, as demonstrated by my rating of 9 out of 10 in terms of likelihood of recommendation.
What do you dislike about the product?
Since the configuration has been changed and the option to have documents classified in folders has been removed, I find it very difficult to organize the different tasks.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to generate tables and data charts, optimizing the visualization and sharing of information. It facilitates collaboration on projects by creating interactive workspaces, which improves project management efficiently.
Centralized Information, But Accuracy Needs Improvement
What do you like best about the product?
A lot of information and all information is one place.
What do you dislike about the product?
Some information does not seem to be correct, e.g., automated day of task added to sheet is wrong.
What problems is the product solving and how is that benefiting you?
It has recently allowed email attachments, which is really beneficial and helpful.
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