Smartsheet
SmartsheetExternal reviews
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Smart Sheets for Vertical Construction Ops
What do you like best about the product?
Smartsheet is a tool with a lot of functionality.
What do you dislike about the product?
Our end users, despite extensive training have struggle to use it effectively. I would characterize it as not very user friendly.
What problems is the product solving and how is that benefiting you?
It is our current scheduling solution. To be completely transparent, we have been trying to find an alternate since before I started working here.
Smartsheets is usable if set up properly
What do you like best about the product?
I like the fact that it handles automations regarding emails and changes easily. The support has been great and helped us more than we realistically expected. It fit out weirdly niche needs perfectly. We have integrated it with out factory processes, and the implementation was relatively easy with the iOS apps.
What do you dislike about the product?
The frequent periods of downtime can be somewhat frustrating as it halts all production until its back. We would appreciate notices or downtime or alerts when services have degraded so we arnt left guessing whether its an us or smartsheet issue.
What problems is the product solving and how is that benefiting you?
We needed to track the effective use of production orders and dealer orders. Smartsheet provided a platform to enable this.
meh
What do you like best about the product?
I like that SmartSheet can be accessed by team members easily and is accessible via the cloud.
What do you dislike about the product?
I don't like that I can't add more than one tab to the SmartSheet. Going in and out of sheets becomes tiresome and not a good use of my time.
What problems is the product solving and how is that benefiting you?
Right now out team uses SmartSheet to track metrics and to store information so that multiple individuals can access it. My business uses it vs. Google Sheets or Excel for the security features.
Streamlined HR Processes, Needs Better Reporting
What do you like best about the product?
I love how Smartsheet connects data within itself, saving me a lot of time in tracking details like employee details that SurveyMonkey couldn’t handle. I find the index matching capability, similar to Excel's XLOOKUP, incredibly useful. The automation features significantly help streamline communication processes.
What do you dislike about the product?
I think the reporting feature in Smartsheet could be a little more user-friendly. I'll admit, I haven't really taken the time to dive deep into it and figure it out with more nuance. However, it's just that the tool feels a bit tough to use and could be cleaner and more intuitive. I can't quite figure the reporting aspect out easily, which isn't a deal breaker, but it's something I'd definitely like to see improved.
What problems is the product solving and how is that benefiting you?
Smartsheet connects data efficiently, saving time by automating information retrieval and communication. It replaces manual processes used in SurveyMonkey, offers data integration, and automates notifications, which eases tracking and approval tasks in HR processes.
Intuitive Tool for Team Communication, But Needs Better Tutorials
What do you like best about the product?
I find Smartsheet to be the most intuitive software compared to other vendors, which makes it easy to use. It significantly enhances communication within my team, allowing for seamless data sharing and interaction. This user-friendly platform would be especially valuable if I were to start a small business.
What do you dislike about the product?
I find the learning curve for Smartsheet challenging because there weren't sufficient direct tutorials provided by Smartsheet itself, forcing me to rely on YouTube for guidance from other users. Additionally, I am frustrated by the limited capacity for features like pivot tables, which I need regularly, and the fact that access to these requires an advanced purchase. It’s uncertain whether these would be as effective as similar features in Excel or Microsoft's packages.
What problems is the product solving and how is that benefiting you?
I find Smartsheet makes it easier to communicate and share data with my team, enhancing our collaboration.
Smartsheets for Work
What do you like best about the product?
I can login to use it on any computer due to the webapp. The automation feature makes sheets seamless. The collaboration feature is nice as multiple people can use and update as needed.
What do you dislike about the product?
The UI seems dated. I wish I could easily email a link to a sheet with emails integrated in the sheet.
What problems is the product solving and how is that benefiting you?
Working with multiple teams to manage my projects.
Simple, user friendly functionality, for better and for worse
What do you like best about the product?
Love the fact that you can drag and drop rows around wherever you need. There are great templates and the multi view function eg switching to card view is such a great option. It’s a clean way to produce project plans that are simple and easy to follow. It’s also a highly intuitive platform.
What do you dislike about the product?
Wanting to do more complex sums, or being limited in always having to have the primary column sometimes isn’t suitable for my needs. I would also prefer it if when filtering by row, any child rows that meet the criteria retain their parent row for context.
What problems is the product solving and how is that benefiting you?
We use Smartsheet as a data catalogue and often have to move data around to recategorise it. This is made very easy in Smartsheet by dragging and dropping. I also love how it can pull data across into a dashboard for easy visuals as I track time across my projects.
A very versatile tool, but with many business model flaws
What do you like best about the product?
It is the only tool that could replace excel, Project Management and Lists in one platform. It is easy to create notifications and workflows.
What do you dislike about the product?
Recent changes to the business/subscription model create a huge uncertainty and removed the best advantage that Smartsheet had: The free users. We cannot plan for the future if we are afraid that in the next renewal we will have to face more changes to the billing structure. For example, now even the Dynamic views will be charged.
What problems is the product solving and how is that benefiting you?
Smartsheet is our key tool for Project Management within the organization and we are using its notifications flexibility to keep the assignees organized. It is like an assistant for them.
Well-designed tool, just short on replacing other PM tools
What do you like best about the product?
Intuitive and easy to learn the basics. Has the ability to develop dashboards and Agile boards.
What do you dislike about the product?
Does not seem to recognize indexing which makes it difficult to rearrange tasks and avoid manual reentering new indexed reference numbers. Scheduling does not seem to integrate with any common calendars so any resources responsible for a task must have access to receive notifications and calendar assignments. Unable to develop a resource list that integrates with the scheduling requiring any burndown charting must be done manually on other types of software such as Microsoft Excel.
What problems is the product solving and how is that benefiting you?
Easy to develop Agile and Waterfall boards for project scheduling and status updates.
Steep Learning Curve, But Helpful for Project Management
What do you like best about the product?
I find Smartsheet helpful for managing long-term projects and staying on top of tasks, ensuring I adhere to timelines. I love its feature of building a project template and creating new projects from it, which streamlines workflow and enhances collaboration with others on project management.
What do you dislike about the product?
I find Smartsheet to have a steep learning curve, which made it challenging for me to start using it effectively. It took me a long time to figure out how to use it properly, requiring me to watch YouTube tutorials and consult colleagues. Even now, I feel I am not getting the most effective use out of it because it is complicated to use. I would like Smartsheet to be more user-friendly from the beginning to make it easier for new users to adapt.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to manage long-term projects, staying on top of tasks and timelines. It allows for template creation and team collaboration, making project management easier despite an initial complex learning curve.
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