Smartsheet
SmartsheetExternal reviews
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Ran into bugs
What do you like best about the product?
I like the ability to be able to proof items. I like having tracking and templates for quick creation of projects.
What do you dislike about the product?
There seem to be a bunch of bugs still. Often time I am unable to tag the correct people. Sometimes the person's name doesn't show up as being taggable. There is also no option to untag a person in the review process in case they were incorrectly tagged or no longer needed to be tagged on a proof. I recall a tab that showed proof request but that seems to have been removed also.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to assign all the different tasks that are involved in an advertising campaign. Smartsheet helps keep track of all the different moving parts.
Good product, but not for Project Managers
What do you like best about the product?
It is intuitive, it rolls up well.
handy as it is not a software and easy to acces and share link as well as add members to a project (in my case as project manager)
handy as it is not a software and easy to acces and share link as well as add members to a project (in my case as project manager)
What do you dislike about the product?
Too static. Sometimes there are no options.
When creating a dashboard. Can't change colors or pies or bars. widgets and fonts are very limited.
Also too many steps for a simple dashboard, it could be great to get figures directly from the main project plan, instead of having to create reports for each one (or almost) of the widgets to be included in it.
When creating a dashboard. Can't change colors or pies or bars. widgets and fonts are very limited.
Also too many steps for a simple dashboard, it could be great to get figures directly from the main project plan, instead of having to create reports for each one (or almost) of the widgets to be included in it.
What problems is the product solving and how is that benefiting you?
i use it to monitor the process of our projects.
Honestly, it has improved, BUT is is not a Project Management tool. Gant charts are horrible to visualize. it is not flexible
Details can't really be included as it would created a never ending sheet
But keeping it simple hepls other stakeholders to know where we stand with the reviewed project
Honestly, it has improved, BUT is is not a Project Management tool. Gant charts are horrible to visualize. it is not flexible
Details can't really be included as it would created a never ending sheet
But keeping it simple hepls other stakeholders to know where we stand with the reviewed project
Easy to use and great for collaboration
What do you like best about the product?
My favorite thing about Smartsheet is how it is easy to use and share amongst our team to ensure for efficient collaboration and tracking of workflow. I am a big Excel user, but switching to Smartsheet has been helpful and even has a function to export to Excel.
What do you dislike about the product?
The only downside I can think of is the formulas are a little confusing to use at first, and the overall UI seems a bit outdated, so I would like to see improvements in this area.
What problems is the product solving and how is that benefiting you?
It is helping me track our PR features and have this document live in an area that the entire team and management can access if they need. We also track and update our team KPIs, and I like this because we can add comments on whats going on and expand a bit more on each item.
Smartsheet- Project Management Tool
What do you like best about the product?
The thing that is most helpful about smartsheet is being able to collaborate in one place and integrate with other sheets with ease allowing me to provide metrics and figures for my team to take action on.
What do you dislike about the product?
One thing that I dislike about smartsheet is the different structure where I am unable to have tabs like excel as well as not having date fields that would allow me to incorporate times. With training coordination, we need to have that availablee.
What problems is the product solving and how is that benefiting you?
I manage a team that works on a project that requires a lot of flexibility. We have several different areas of focus that truly cause issues with focus and making sure we meet deadlines. By creating a dashboard, I was able to effectively manage all my team's task without scrambling as much.
Has all the basic project management functions, but more could be added
What do you like best about the product?
Smartsheet makes it very easy to set up timelines, predecessors, baselines, etc, when starting work. It is easy to keep up with if you put in the time at the beginning. The automation for reminders are also very easy to set up/
What do you dislike about the product?
The gantt charts are hard to read
Reports don't automatically pull in the task or header unless a box is checked
Templates should be able to be edited
The emails could be formatted better
If something is marked "complete" the percent complete column should automatically update.
Reports don't automatically pull in the task or header unless a box is checked
Templates should be able to be edited
The emails could be formatted better
If something is marked "complete" the percent complete column should automatically update.
What problems is the product solving and how is that benefiting you?
Visibility in timelines is key. It is nice to separate by department for all work that needs to be done. We also like using the automated reminders that smartsheet has for our team.
Very effective way of managing massive amounts of documents and collaborating with a large team.
What do you like best about the product?
We can easily collaborate across a large team by using comment and alerts. Using Smartsheet to manage schedules allows us to setup alerts in order to ensure that regular updates to tasks are not forgotten.
What do you dislike about the product?
It does take some time and effort to decide how best to organize your data and sheets when there is a large amount of data. If there is not standard across a large group, it can be difficult to find information.
What problems is the product solving and how is that benefiting you?
Smartsheet is providing us with a way to have an organized repository of all project data. In the same place, it also allows us to interact with and link multiple project schedules and provide alerts to team members.
Simple and fast
What do you like best about the product?
Email Alerts after I update a row. Automation of highlighting the color based on the status of the row/task. Ability to add files right on the task. Also, the ability to add comments per line and review other teammates' comments
What do you dislike about the product?
Unable to run reports on the tasks. At times I have issues when I try to log in it redirects to the same page and I have to log back in using my credentials twice. Not able to show diagrams
What problems is the product solving and how is that benefiting you?
Organize my day 2-day activities and tasks. Send out emails/alerts as and when needed. A simple way to highlight tasks and pay quick attention. A great option to attach files needed for review. Dashboard and shortcut options with recent files view
Smartsheets is great for the basics but could have some advancements
What do you like best about the product?
The easiness to add and change data. I love how you can set up automation within sheets. The data can be organized in just a couple of clicks. The ability to give other employees access to sheets they need and filter information they don't.
What do you dislike about the product?
The fact everything has to be categorized by column or in vertical line views and you can never switch that setting/view. Sending things to non-Smartsheet users can look a little weird and not a lot of customizable with those emails/requests.
What problems is the product solving and how is that benefiting you?
Smartsheets is making our processes more automated for transferring data to field employees to and from office staff so our projects run more smoothly. This allows us to invoice and job cost within Smartsheets.
A great tool with a fantastic community
What do you like best about the product?
I like the community best honestly. Where Smartsheet has plenty of learning resurces, the community is usually what helps when I get stuck with something. They get back very quick and usually with the answer or an alternative solution
What do you dislike about the product?
Firstly I disliked the limitations with Smartsheet being a single axis spreadsheet. It's frsutrating when it appears and acts so similar to excel but actually can't do as much. Now I would say the customer service/ 'feedback' never gets responded to.
What problems is the product solving and how is that benefiting you?
All of the Smartsheet plugins/ add-ons seem to solve some kind of issue. Whether it's producing project portfolios to scale or GDPR / ensuring data is safe. Whilst I really like these add-ons, I think they should be apart of the base product.
More advanced than your typical excel sheet but still has it's limitations
What do you like best about the product?
I love that every sheet can have a summary which helps me see a quick snapshot of the number of accounts, their health and some other formulas I have set up to see the data behind my sheet. The attachments section is very helpful as well.
What do you dislike about the product?
The inability to merge cells and having to create so many helper columns just to count the data correctly. It took me months to finally get everything right and I had to go find other team members, who had experience, to learn how to adopt smartsheets. I wish there was a customer success team at smartsheet that would help users have a cadence to ask basic questions.
What problems is the product solving and how is that benefiting you?
It helps me see the notes from all the accounts my team is managing so I can quickly assess which customers require my assistance as the leader of the team. It allows us to easily assign a health score on customers and list action items on a monthly basis.
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