Smartsheet
SmartsheetExternal reviews
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Good for Getting a Business Off The Ground
What do you like best about the product?
- Easy to use (pretty much a spreadsheet)
- Easily customizable for beginners
- Can deal with a large volume of small projects
- Affordable for small companies who are starting out
- Easily customizable for beginners
- Can deal with a large volume of small projects
- Affordable for small companies who are starting out
What do you dislike about the product?
- Cell reference limits are very restrictive if you're trying to build out extensive data tracking.
- Sheet size limits are also very restrictive and not good for complex projects. Due to the number of data points we are tracking per project, we run out of space in our sheets very quickly. We need to make 5-10 archive sheets every year and built automations to frequently move projects between sheets.
- Still not sheet restore options, you can only download backups of static data. Rebuilding a sheet if something gets deleted can take hours or days
- Previously, only admin-level users and sheet owners needed licenses. Now, Smartsheet is requiring all of our users to have paid licenses. This will increase our subscription cost so substantially that we are planning on moving away from the platform.
- Sheet size limits are also very restrictive and not good for complex projects. Due to the number of data points we are tracking per project, we run out of space in our sheets very quickly. We need to make 5-10 archive sheets every year and built automations to frequently move projects between sheets.
- Still not sheet restore options, you can only download backups of static data. Rebuilding a sheet if something gets deleted can take hours or days
- Previously, only admin-level users and sheet owners needed licenses. Now, Smartsheet is requiring all of our users to have paid licenses. This will increase our subscription cost so substantially that we are planning on moving away from the platform.
What problems is the product solving and how is that benefiting you?
- Helps track project progress for a large number of small projects
- Low barrier for use if we want to have shared sheets with clients
- Low barrier for use if we want to have shared sheets with clients
complete package of efficiently project management
What do you like best about the product?
Smartsheet helps me to stay up to date on the ongoing project and efficiently managing them. It's easy to use and helps us talk to each other about what we are working on. It works super with microsoft office and send out mesaages when tasks are done and keep everyone updated ny email.
What do you dislike about the product?
In my team some users facing difficulties to setting up and manage user permissions.
What problems is the product solving and how is that benefiting you?
Smartsheet improves better communication with team, enhance productivity and helps us to meet task deadline without any delay.
Customizable Management Software that is a Powerful Asset in the Right Hands
What do you like best about the product?
Using automation to send reminders and sort relevant information. Also, creating a simple form to request information and input that information into your database.
What do you dislike about the product?
Not being able to create a line for a signature at the bottom of a form. We need to use separate software like DocuSign to request a signature.
Not able to create tabs like Excel when working on several sheets at a time.
Not able to create tabs like Excel when working on several sheets at a time.
What problems is the product solving and how is that benefiting you?
Making it possible to manage several projects at the same time using automation. The Dashboard feature is excellent at seeing the bigger picture of how the project(s) are going. Smartsheet helps manage lots of information by using filters and only showing you what you are looking for (relevant information).
Easy, flexible and creative programme management, with advanced features when you need them.
What do you like best about the product?
Easy entry, you can get up and running quickly - with plenty of options to extend into advanced features as you need them. The configuration of tables and items in a non-technical approach works really well. Combining projects, engaging dashboards, and rolled-up views gives every user a view into projects as they need it. Automation is a breeze
What do you dislike about the product?
Dashboards can take some work to shape into precisely what you need, but mostly anything is possible with the creative use of lookup tables and data transformations. Some integrations are a little expensive unless they are a core part of your integration. I wish there were some way to publish data from records into a shareable document format easily.
What problems is the product solving and how is that benefiting you?
Smartsheets enables our organization to quickly share real-time information about status and performance with stakeholders across a global organization, that was impossible from a single system before.
If Excel got a degree in humanities instead of CS
What do you like best about the product?
While offering a robust suite of functionality, Smartsheet still remains easy to use and understand. while there may be some limitations you run across, the 3rd party integration offerings do a good job of accomodating whatever lingering features you think are missing.
What do you dislike about the product?
There is always a balance between ease of use and functionality in any software platform. It's just the nature of the IT beast, especially when it comes to data management, project tracking, and workflow operations. Personally, I've come to appreciate more of the intricate functions Smartsheet has to offer, but my biggest gripe would be more design around "sub-tasks."
What problems is the product solving and how is that benefiting you?
Having a centralized location where team members can track complex data over the project schedule. It has enabled our team to more consistently deliver our clients service that is organized and cohesive through different departments in our own company.
Excellent project management tool, but with some undeniable limitations
What do you like best about the product?
Smartsheet is a really user friendly and aesthetically pleasing project management tool. The inbuilt automations are simple and intuitive. The ability to set up alerts and ensure that communication and tracking occurs within the application is superb. I use Smartsheet everyday and I never have it closed, we track a wealth of data in our sheets and the entire team benefits from its simple presentation.
What do you dislike about the product?
The absolute weakest part of Smartsheet is the lack of customisation possible using Smartsheet forms. If you are an active user on Smartsheet, there is a very good chance that you want to utilise the forms fucntionality. However, the lack of formatting options, types of field and questions really puts our team off using them. The inability to create basic tables for data entry within the forms is one of the biggest issues, and it appears to be something that has been requested many times on Smartsheet community forums. I feel like the forms need to be worked on a little more to make them worthy of use.
Further, little things like not having autocomplete for words and phrases (much like excel has) is a downside. It is a simple timesaver that would make such a difference to user experience.
Further, little things like not having autocomplete for words and phrases (much like excel has) is a downside. It is a simple timesaver that would make such a difference to user experience.
What problems is the product solving and how is that benefiting you?
Having a central source of truth across departments to show course and unit data, that is specific and easily identifIable. Project management for several different projects within the University. Logging staff details, qualifications and other important information in a secure manner
Great for sharing data
What do you like best about the product?
Smartsheet is great for sharing data across different departments and countries. The online forms make data entry quick and simple, while protecting the raw data from accidental corruption.
What do you dislike about the product?
Dropdown selections are hard-coded into the column properties. It would be fantastic if these could be made dynamic by referencing another sheet.
As powerful as the online forms are for data entry, there is no good equivalent when it comes to updating entries. The "Request Update" form is fantastic - except it's only available by email. If this could be generated as a link that anybody could use it would prevent having to send update requests to everyone who might one day want to add to an entry.
The online forms could also use some more dynamic options for what happens upon submission - such as displaying a system-generated reference to the user, or being sent to a dynamic URL which contains information from the form just submitted.
As powerful as the online forms are for data entry, there is no good equivalent when it comes to updating entries. The "Request Update" form is fantastic - except it's only available by email. If this could be generated as a link that anybody could use it would prevent having to send update requests to everyone who might one day want to add to an entry.
The online forms could also use some more dynamic options for what happens upon submission - such as displaying a system-generated reference to the user, or being sent to a dynamic URL which contains information from the form just submitted.
What problems is the product solving and how is that benefiting you?
Excel spreadsheets can be problematic when used by multiple people simultaneously. They also don't offer the email integration that comes with Smartsheet. With Smartsheet we can have many people working on the data simultaneously and get notified of relevant updates by email.
Smartsheet's for business Projects
What do you like best about the product?
Easy to use and intuitive
Sleek, clean user interface
Manages user groups, security, and permissions with ease
Simple flows to meet most standard business projects
Sleek, clean user interface
Manages user groups, security, and permissions with ease
Simple flows to meet most standard business projects
What do you dislike about the product?
Parent / Child relationships at the 'sub-task' level could be easier to use. Sometimes i have issues 'rolling-up' data / numbers when I get below one level or two of sub-tasks. However it may just be user-error, as I have not had the time to investigate further or reference user manuals or tutorials.
Nothing else. Smartsheet works quite well and does not leave much to be desired.
Nothing else. Smartsheet works quite well and does not leave much to be desired.
What problems is the product solving and how is that benefiting you?
Providing an organisational view of projects without dwelling the weeds to much. Providing a glimpse of project statuses for key Sponsors. Project tracking and budget spend.
Useful, but has it's shortcomings
What do you like best about the product?
I like that it is similar to the style of excel with line items. I also really enjoy the forms feature so that you can easily collect data and it feeds directly into your sheet.
What do you dislike about the product?
Although it has that excel style format in the sheet, there aren't any of those useful features added to smart sheet, like the ability to move cells over more flexibly. Sometimes the platform seems a little too rigid compared to other platforms I've used in the past. For instance, something as simple as not automatically saving work as you go is not the best. Having to physically press the save button to make sure work is being captured is cumbersome.
What problems is the product solving and how is that benefiting you?
It keeps the team organized and all project details in one place. The forms feature allows the team to capture specific data and have it organized easily without fuss.
Powerful tool for collaboration. Highly customizable
What do you like best about the product?
The collaboration and proofing tools are generally quite good. I like that you can have ongoing conversations with stakeholders in the comments on a given proof.
What do you dislike about the product?
I didn't set up our Smartsheets instance, so I don't know how complicated it is to work with, but from my perspective, it seems like you might need some advanced knowledge/programming background to do some of the more complex things.
Notifications can be difficult to manage. Some members of my team forget or neglect to tag their team members who need to be informed, so even the owner of the proof may miss feedback that was meant for them to see.
Notifications can be difficult to manage. Some members of my team forget or neglect to tag their team members who need to be informed, so even the owner of the proof may miss feedback that was meant for them to see.
What problems is the product solving and how is that benefiting you?
Smartsheets tracks ongoing projects and helps us connect related projects. It provides transparency among stakeholders, as we can always see what communication is happening around a project.
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