This solution provides easy collaboration and allows non-building users to use the system without requiring a license.
Only licensed users who can create sheets and collaborative spaces are charged for their usage.
Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Review of smartsheet
What do you like best about the product?
its collaborative, i can use it with colleagues anywhere. Its simple to use and similar to excel. Its great how we can view the information in chart view, list view and various filters can be set. I like that we can email from within the tool and add attachments to items.
What do you dislike about the product?
Initially it wasnt an intuitive tool for me... couldnt work out how to download/export the data and how to set filters. It would be good if every new user gets sent a 'how to' video link to get a quick tour
What problems is the product solving and how is that benefiting you?
we have a very restricted work network and Smartsheet allwows us to collaborate across countries for the purposes of having one plave to record and track Change requests and incidents
Smartsheet user review
What do you like best about the product?
I think is helpful and easy to work with
What do you dislike about the product?
I think the account creation and log in from mobile isnt that easy process
What problems is the product solving and how is that benefiting you?
Project management and project portfolio management with timelines
Difficult to learn from scratch
What do you like best about the product?
It maintains my systems on all appliances for very easy access
What do you dislike about the product?
It is difficult to learn as an older gent who did not learn anything similar. And the quizzes that throw in aspects of the system that they don't cover in the actual quizzes source materials and then don't tell you where you went wrong. This, then, doesn't allow you to focus further on these areas.
What problems is the product solving and how is that benefiting you?
None at this stage, as I don't know enough and rarely have the time to learn more. I can see that it will, however the requirement to roll it out further inhibits the use as the team have a system already and are not so easy to convince to look at a new format.
This platform is a lifesaver for collaboration and tracking
What do you like best about the product?
I enjoy using Smartsheet since it makes teamwork on projects simple. It integrates effectively with other apps like Google Workspace and Microsoft Teams. Everyone is kept informed by the sharing possibilities, and we can create workflows using templates that are adaptable to our needs.
What do you dislike about the product?
I don't like that the Smartsheet mobile app lacks all of the functionality found in the web version. Some aspects are more difficult to utilise when I am not in front of my computer. Also, I wish there was a chat tool for communicating with my team.
What problems is the product solving and how is that benefiting you?
Smartsheet facilitates collaboration and project management. It's easy to see how projects are progressing and to make good use of our resources. The technology may be tailored to our specific requirements, making us more organised and productive.
Easy Collaboration, customizable, but there is a bit of a learning curve
What is most valuable?
What needs improvement?
The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly.
However, since we don't use those add-ons, this is not an issue for us.
For how long have I used the solution?
I have been working with Smartsheet for three years.
Since it's a software as a service, we are always working on the latest version of the platform.
What do I think about the stability of the solution?
I would rate the stability of Smartsheet a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten.
Currently, we have around 15 to 20 users who have a valid license, but we plan to increase that number substantially. It's hard to determine the exact number of non-licensed users, but I would estimate it to be at least a few dozen, around 30 to 40 users.
How are customer service and support?
We did not have many occasions where we had to contact technical support.
How was the initial setup?
I was indeed involved in the initial setup, and let's say that for standard use, it's a very interesting tool. It's not that difficult.
But for more complex use cases, there is a higher learning curve.
What about the implementation team?
The application is hosted on the cloud, but I wouldn't describe it as completely public since users have their own private space. Access to the system requires a user account that is created by an administrator within our company.
The deployment process took one or two months to complete.
What's my experience with pricing, setup cost, and licensing?
I believe a licensed user costs between 300 to 400 euros.
This solution does not have any additional costs beyond the standard licensing fees.
What other advice do I have?
It's important to do thorough research and analysis to determine if the application fits your needs, as with any software. While we are satisfied with its use cases in some areas, we might have needed to do more research to determine if it would also meet our needs in other areas.
I would rate Smartsheet a seven out of ten.
Really very good
What do you like best about the product?
The application is very easy to use & intuitive. Being SaaS is great advantage over having an installed application as there's a lot less administration. We also have AAD SSO & user provisioning setup, working on deprovisioning/removing users from groups. Would recommend
What do you dislike about the product?
Initially there was a lack of a feature to disable a user when they left the company. There was delete or unlicence. unlicence still gave a user access, deleting a user was bad from a traceability point of view. They have listened to the user base & there's now an option to disable a user. Thanks Smartsheet
What problems is the product solving and how is that benefiting you?
Smartsheet helps us have a unified platform where projects are managed in one place. A colleague has setup a template & linked interdependent projects together so they are alligned. We also have a dashboard to sumarise multiple projects in one place
Smartsheet review
What do you like best about the product?
The ability to organise data via sheets and an interface, whilst being able to link said data between sheets and workspaces.
What do you dislike about the product?
Smartsheet marketing practices: individual users within an organisation are contacted regarding upgrades to accounts, rather than one dedicated Smartsheet representative getting in touch with the lead from the client side. Totally misdirected and very 'spammy'.
What problems is the product solving and how is that benefiting you?
Uniformly organising our project schedules, business visibility of project schedules as individual sheets and project portfolio summary. Adding workflows to project schedule sheets for reminders & flags to users is a valuable feature.
How smartsheet surprised me with its features, despite some challenges
What do you like best about the product?
The thing I enjoy most about Smartsheet is its ability to automate tasks and create personalized reports. This automation saves time, letting us concentrate on other parts of our projects, while the tailored reports give us useful information for making informed choices.
What do you dislike about the product?
The fact that Smartsheet can be difficult for beginners to learn is my main concern with it. Despite being useful, the software's extensive feature set can make navigation and locating the appropriate tools challenging. Additionally, I believe that a better onboarding experience would do a lot to boost users' confidence when they first use the platform.
What problems is the product solving and how is that benefiting you?
Smartsheet addresses the challenge of managing multiple projects simultaneously. With its Gantt charts, calendar views, and other visualization tools, we can better understand our project timelines and dependencies. This clarity enables us to prioritize tasks effectively and allocate resources more efficiently, ultimately leading to increased overall performance.
Tackling complex projects made easier with this powerful tool
What do you like best about the product?
I enjoy using Smartsheet because it helps teams stay on top of their work and remain organized. It has easy-to-use templates and dashboards for showing data, and it highlights important tasks with conditional formatting. Plus, the mobile app lets people work on projects from anywhere.
What do you dislike about the product?
Smartsheet can be challenging for new users because there is so much to understand. When working with large datasets, it can also be slow, which slows down operations. Finally, I wish there were more methods to customise reports and charts.
What problems is the product solving and how is that benefiting you?
Smartsheet has greatly improved the project management and organisation of our team. It enables us to successfully plan, track, and execute activities while ensuring that everyone is on the same page. Smartsheet has increased our overall efficiency and reduced the risk of errors by centralising all project-related information and automating certain operations.
Easy to create tasks and track tasks for projects
What do you like best about the product?
I like that Smartsheet is easy to access and it enables my team to stay aligned on project progress. We're currently in the process of moving all our random spreadsheet to smartsheet. With smartsheet it's easy to visualize and streamline our workflows
What do you dislike about the product?
The only low side is the cost. There are a lot of free tools out there but smart sheets capabilities outshines them so depending on how you look at it it's worth the cost.
What problems is the product solving and how is that benefiting you?
We have projects that involve having team members from multiple departments. Smart sheet makes it easy to input tasks and workflows and assign task owners. This helps us stay on track.
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