Smartsheet
SmartsheetExternal reviews
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My experience so far...
What do you like best about the product?
I like having the ability to export to Word, Excel, PowerPoint and PDF. I also like that I can imbed charts and dashboards outside of the environment to close any gaps of what SmartSheet is capable of.
What do you dislike about the product?
I would really like to see your company invest in meaningful lesson content that is offered as post sale support. The free lessons are only 30min long and provide very surface-level support. Typically it feels as though the client is being driven towards the purchase of additional bolt-ons/Upgrades to accomplish our objectives. It would be more useful to actually bill for the sessions and take deeper dives.
What problems is the product solving and how is that benefiting you?
Organizing our portfolio of projects and assigning work to our project managers. We also use it at the project manager level to manage projects through all milestones. In addition we leverage the form and surveying functions as well.
Great collaboration and sharing tool that prioritizes data security.
What do you like best about the product?
Smartsheet facilitates collaboration and information sharing within teams or across departments. It provides a centralized platform where team members can collaborate on projects, update tasks, and track progress in real-time. Also, Smartsheet offers automation features that help streamline repetitive tasks and workflows. Users can set up automated alerts, reminders, and notifications, reducing manual efforts and improving efficiency. But I believe the most important feature is that Smartsheet prioritizes data security and provides robust permission controls. Users can set access levels and permissions for each sheet, ensuring that sensitive information is only accessible to authorized individuals. The platform also offers encryption and compliance with industry standards, making it suitable for my organization, which has strict security requirements.
What do you dislike about the product?
Smartsheet can be a bit complex and difficult to navigate, especially when it comes to creating and personalizing dashboards and reports. The interface is not as intuitive as desired. The formatting options for cells, charts, dashboards, and reports are not as extensive or flexible as in dedicated spreadsheet and dashboard applications.
What problems is the product solving and how is that benefiting you?
It offers a familiar spreadsheet-like layout, making it relatively easy for individuals already familiar with spreadsheets to start using and navigating the platform. The ability to easily share sheets and collaborate with others is a great feature. Workflow automation in Smartsheet can save time and ensure that processes are followed consistently. Smartsheet prioritizes data security and provides robust permission controls.
Easy to use, but functionality is too limited
What do you like best about the product?
Ease of use - if you can use a spreadsheet, then you can use Smartsheet. And with it being cloud-based, you don't have to worry about data loss.
Also, the idea of a Single Source of Truth is really powerful - having Smartsheet show various graphical representations of the data to managers has been very useful and powerful to assist with decision making.
Finally, the automations are excellent - these are perhaps the super-power of Smartsheet, as it allows you to create workflows so Smartsheet can remember who to email and when, so you don't have to!
Also, the idea of a Single Source of Truth is really powerful - having Smartsheet show various graphical representations of the data to managers has been very useful and powerful to assist with decision making.
Finally, the automations are excellent - these are perhaps the super-power of Smartsheet, as it allows you to create workflows so Smartsheet can remember who to email and when, so you don't have to!
What do you dislike about the product?
It's not relational enough in terms of data architecture - you can't easily create a table of lookup options, for example. This means you have to implement inelegant workarounds.
What problems is the product solving and how is that benefiting you?
Providing an over-arching view of task/project completion, and therefore enabling us to better assign people to tasks. It has helped us visualise the time taken for tasks, such that we are better able to predict how long future tasks will take to complete.
The automations have enabled us to create workflows that have almost completely removed our dependence on email for task management. Now we have an online form that people complete to request work, which goes into our triage/assign/complete workflow automatically. It has removed a big admin burden from everyone in our team.
The automations have enabled us to create workflows that have almost completely removed our dependence on email for task management. Now we have an online form that people complete to request work, which goes into our triage/assign/complete workflow automatically. It has removed a big admin burden from everyone in our team.
A great collaboration tool!
What do you like best about the product?
I appreciate how Smartsheets enhances collaboration within my project delivery teams. We primarily use it as a one stop shop for capturing details of actions, risks, issues etc and for monitoring progress and sharing updates.
What do you dislike about the product?
I would like Smartsheets to make the process of obtaining and accessing workspaces easier. Additionally, I wish there was an option to archive workspaces for old projects without having to delete them, which currently removes my access each time
What problems is the product solving and how is that benefiting you?
I utilise Smartsheets to help facilitate my project meetings with delivery teams and key stakeholders. By using filters and sorting, I can view project tasks, actions, risks, issues, and decisions all in one place. This is beneficial for my teams as all the necessary information is centralised, eliminating the need to navigate through multiple files or spreadsheets.
Additionally, my teams receive alerts whenever a task is updated or commented on.
I also use Smartsheets for mapping out project stakeholders, developing communications plans, and creating project plans (including Gantt charts)
Additionally, my teams receive alerts whenever a task is updated or commented on.
I also use Smartsheets for mapping out project stakeholders, developing communications plans, and creating project plans (including Gantt charts)
Useful but restricted
What do you like best about the product?
You can do a lot of diferent sheets with diferent objetives.
Smartsheet allows us to be more productives in the follow of projects, assigment of task and KPI of any kind.
Smartsheet allows us to be more productives in the follow of projects, assigment of task and KPI of any kind.
What do you dislike about the product?
it's really restricted, not very fleible and I had problems with number and date formats.
Smartsheet needs improve the customizing of parameter as number and date formats.
Smartsheet needs improve the customizing of parameter as number and date formats.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to organize all the tasks of the project, assign them to our collaborators and follow up on them, as well as to see the important dates and the objectives to be achieved.
Great Simple tool
What do you like best about the product?
Smartsheet is a great way for my teem to keep track of jobs that are to be completed, when they need to be complete by and keep track of who is doing what. The real time updates makes sure that the whole team can see information as soon as it is available.
What do you dislike about the product?
It is easy for some employees not to open smartshhet and not to look at it and therefore miss tasks that they are meant to be carrying out. It would be helpful if it could send you pop up notifications to make sure nothing gets missed.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us keep track of all the jobs that need to be completed and of what stage of completion they are at. It also allows us to see when they need to be completed by so that we can prioritise our workload
Good midpoint between easy and customizable
What do you like best about the product?
Smartsheet is very user-friendly, it makes it easy for teams of all sizes and technical abilities to get started quickly. This is very helpful, mostly when you work with big teams that include members that are not from your organization and need to adapt promptly to your PM tool. Smartsheet is highly customizable and can be used for a wide variety of projects and industries. Not all projects have the same grade of agility; not all industries work the same way or commit equally to a project; Smartsheet is easy to adapt to your clients' maturity. Smartsheet offers robust collaboration features, allowing team members to share, comment, and update tasks and project details in real time. Users appreciate the ability to add attachments, set reminders, and assign tasks to specific team members, making it easier to keep everyone on the same page.
What do you dislike about the product?
It can be difficult to generate detailed reports, and advanced reporting options are not available; some level of automatization in this would be appreciated. Also, integration with more applications would be appreciated.
What problems is the product solving and how is that benefiting you?
Smartsheet offers real-time visibility into project status, progress, and resource allocation. This allows me and everybody to quickly identify issues and blockers, and to make the best decisions to keep projects on track. Also, it helps improving accountability and overall team performance.
Driving Assurance Through Visualised Reporting
What do you like best about the product?
Simple for people to pick up and use but offers huge opportunities for customisation and complications even through the basic features
What do you dislike about the product?
Not all functions expected exist as they do in Excel, for example, EOMONTH. This can lead to many workarounds utilising sheet summary data, helper columns and helper sheets where data can be moved or copied to for reference.
Enhanced graphics and layout options for dashboards would greatly improve the experience and the output that we can present to senior leadership. For example, multi-type charts, a column chart with a line running across to show averages.
Enhanced graphics and layout options for dashboards would greatly improve the experience and the output that we can present to senior leadership. For example, multi-type charts, a column chart with a line running across to show averages.
What problems is the product solving and how is that benefiting you?
Measuring and tracking the performance of our 3rd party supplies through independent data views. These views are live and updated automatically reducing the effort massively and providing clear views of the portfolio progression position at all times
A versatile platform for work management
What do you like best about the product?
TLDR: I like its user-friendly interface, multiple views, collaboration features, templates and solutions, automation features, and dashboards and reports. I recommend it for anyone who needs a flexible and robust tool for complex work across teams and departments.
What I like:
- It has a user-friendly interface that lets you create and customize sheets, dashboards, reports, forms, and workflows with ease
-- It supports multiple views and you can also switch between views or create your own custom views
- It enables collaboration and communication among team members and stakeholders. You can share sheets, assign tasks, add comments, attach files, set alerts and reminders, and integrate with other tools like Slack, Microsoft Teams, Google Workspace, etc.
What I like:
- It has a user-friendly interface that lets you create and customize sheets, dashboards, reports, forms, and workflows with ease
-- It supports multiple views and you can also switch between views or create your own custom views
- It enables collaboration and communication among team members and stakeholders. You can share sheets, assign tasks, add comments, attach files, set alerts and reminders, and integrate with other tools like Slack, Microsoft Teams, Google Workspace, etc.
What do you dislike about the product?
TLDR: I dislike its high price, steep learning curve, and some bugs and limitations. It could improve by offering more affordable plans, better tutorials, and more updates and fixes.
- It can have a steep learning curve for some users who are not familiar with spreadsheet-based tools or project management concepts. Some features and functions may require advanced skills or training to use effectively.
- Better Tutorials would go along way. They must be quick and simple so that a 5 year old could follow.
- It can have some limitations or bugs in certain areas, such as formatting, formulas, integrations, mobile app, etc. Some users have reported issues with data accuracy, syncing, performance, or support.
- It can have a steep learning curve for some users who are not familiar with spreadsheet-based tools or project management concepts. Some features and functions may require advanced skills or training to use effectively.
- Better Tutorials would go along way. They must be quick and simple so that a 5 year old could follow.
- It can have some limitations or bugs in certain areas, such as formatting, formulas, integrations, mobile app, etc. Some users have reported issues with data accuracy, syncing, performance, or support.
What problems is the product solving and how is that benefiting you?
- Managing complex projects and proceesses across multiple teams and departments with real-time visibility and collaboration.
- Streamlining work processes and increasing efficiency
- Streamlining work processes and increasing efficiency
efficient, well built, consistent, somewhat user friendly
What do you like best about the product?
The changes you can make to a sheet and that they show up in yellow. We have just bought the calendar app so we are about to see how that goes. I like that you can create lots of different sheets and section them out and have multiple options for creating dashboards and reports.
What do you dislike about the product?
it's not entirely user friendly and takes some getting used to in terms of knowing how to effectively use it. There are a few things I know I can do on smartsheet but the formulas and sums are still a bit of a mind field to work out.
What problems is the product solving and how is that benefiting you?
Helping me keep data secure and online. Helping me be able to publish links for our clients to look at. Helping me show changes I have made for our clients. Making things a bit more automated for me.
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