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Gong is my favorite tool!
What do you like best about the product?
I love how easy it is to review my calls, learn from others calls, quickly create a follow up email and find information.
What do you dislike about the product?
I really have yet to find anything I don't like about Gong. My access is limited due to my company subscription, so I wish I had access to more features.
What problems is the product solving and how is that benefiting you?
It is allowing me to review my calls, so that I can become a better seller, it ensures I am not missing any imporant information from prospect conversations and it helps me prepare for future calls but providing quick recaps. The AI features make it easy to pick out informaiton.
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Gong drives efficiencies
What do you like best about the product?
I love that my client calls are seamlessly recorded to ensure I do not miss any part of the discussions. After the call is finished you have the ability to review the call, gain feedback on your effectiveness and there is also Next steps and an AI email generation option for follow up. It easily integrates into my zoom or google meeting applications.
What do you dislike about the product?
You need to make sure you end one client call and complelty hang up so that you can separate the two within the system.
What problems is the product solving and how is that benefiting you?
Gong captures my dialog so that I do not miss any details, it also helps with follow up and next steps, so that I do not miss any deliverables
Gong is a game changer and a life saver!
What do you like best about the product?
As an Account Manager, I need to have a comprehensive understanding of why my new accounts chose to partner with us in the first place. With churn within my organization and team members moving into new roles, it’s not always feasible to rely solely on internal handovers. I need to gather additional information independently.
This is where Gong becomes instrumental. Through Gong, I can identify the use cases for my accounts, understand the key players involved, and anticipate the challenges they may face, enabling me to better prepare for meetings
This is where Gong becomes instrumental. Through Gong, I can identify the use cases for my accounts, understand the key players involved, and anticipate the challenges they may face, enabling me to better prepare for meetings
What do you dislike about the product?
Not a lot that I can think of currently.
What problems is the product solving and how is that benefiting you?
Gong helps me reflect back on my call and allow me to see areas of improvement. I can track key talking points, tone and listen back to key point that I may have missed in the call.
Gong Experience
What do you like best about the product?
Gong is the virtual assistant that is there to take notes are you proceed with the meeting, as you engage with your clients. It records the call, does the minutes, all on its own, the ease of use its one of its highlights. I use it in every meeting and depend on the summary at the end to ensure that i dont miss key points of my meetings.
What do you dislike about the product?
The only item to remember is to add gong when ever you do send out a meeting invite, outlook does not automatically add the hyperlink to the meeting.
What problems is the product solving and how is that benefiting you?
Note taking, meeting recap, take aways
good for meeting notes
What do you like best about the product?
I use Gong for post meeting notes. I use their ai to search through the transcript and retrieve information from the calls.
What do you dislike about the product?
It takes longer than neccesary to analyze a call
What problems is the product solving and how is that benefiting you?
I no longer need to write meeting notes. I have the transcript and integilence about the sales call on hand
Gong Has Given Me More Insights as a Sales Leader
What do you like best about the product?
I like how I am able to review pipeline and also review submitted forecast. This as given me greater visibility into my team's performance in real time.
What do you dislike about the product?
Some of the UI is a little wonky. For example, I have to exit out of the page and then back in for it to refresh. Those extra clicks can get tiresome.
What problems is the product solving and how is that benefiting you?
Gong has helped me gain more insights into accounts quicker. With Gong AI, which we are just starting to adapt, it allows me to ask a question about my account and then all relevant information is pulled up. That saves me a ton of time and has increased my productivity, allowing me to focus on other also important priorities.
Easy to use and helpful tool
What do you like best about the product?
A great tool to gather information, easy to use, and like that I can read the transpcripts.
What do you dislike about the product?
Sometimes the tool doesn't pick up the right word so this can provide you with incorrect data and more search options would be nice.
What problems is the product solving and how is that benefiting you?
Gathering information to better enable our sales teams.
Gong Review
What do you like best about the product?
I like the ease of use. The user experience is very friendly and I like how you can add filters to find specific phone calls
What do you dislike about the product?
I don't like that it only records phones calls longer than 60 seconds.
What problems is the product solving and how is that benefiting you?
I don't have problems with Gong but it helps me listen back to my calls to analyze conversation quality and how I can improve.
Great AI Call monitoring platform!
What do you like best about the product?
I like the integration of AI to get specific feedback on call segments, getting suggestion, improvements, real time coaching and help the team become better.
What do you dislike about the product?
One of the downsided was to hear credit cards numbers on the calls while during audits, but it was overcome by the /gong team and make corrections on it.
What problems is the product solving and how is that benefiting you?
Its solving my time saving. helping create better agents, provide feedabck and get real time suggestion on specific areas that can be improved.
A powerful tool for enabling better team enablement and more consistent customer engagement
What do you like best about the product?
Ease of use, continual innovation adding new capabilities and features, seamless integration with other tools, helpful insights to improve customer engagement and identify risks
What do you dislike about the product?
The UI changes frequently as new features are released
What problems is the product solving and how is that benefiting you?
Tracking trends in customer conversations, ensuring consistent positioning of new products/features, capturing customer requirements and concerns
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