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Account Executive
What do you like best about the product?
Very easy to jump to points in the solution. Manager and colleague feedback is awesome too. A great solution to break down your meetings/presentations, understand what went well, what didn't and why
What do you dislike about the product?
Nothing that comes to mind, overall really helpful solution to evaluate the effectiveness of your presentations/meetings
What problems is the product solving and how is that benefiting you?
Become a better communicator as it relates to my product and sale person in general. Understand what works, what doesn't, what is important, what isn't
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Sales Development Rep
What do you like best about the product?
The ability to see what talking points were touched on and when they were touched on in the call
What do you dislike about the product?
Sometimes the calls cut out or connection goes a little dark in parts of the call.
What problems is the product solving and how is that benefiting you?
Being able to see which calls work with the amount of talking time distributed between the two parties.
Recommendations to others considering the product:
Great tool that can be utilized for everything in a sales call.
It just works
What do you like best about the product?
having all calls, all meetings, searchable and at my fingertips
What do you dislike about the product?
Bad video quality and no reporting analytis or API
What problems is the product solving and how is that benefiting you?
Inside sales optimization and learning
Recommendations to others considering the product:
make sure you take full advantage of all it can do.
Easily review your latest calls
What do you like best about the product?
I love that you are able to go back in time and see what needs to be correct for future meetings
What do you dislike about the product?
Not much, one thing that could be improved is marking comments times and being able to adjust that once a comment has been started
What problems is the product solving and how is that benefiting you?
Gong is great at identifying what your can spend more time on in discovery. Just being able to review calls with management has been a huge help.
Account Executive
What do you like best about the product?
The ability to search calls for any word spoken in addition to being able to make notes anywhere along the call. Makes feedback a lot easier. I also like that you can search by any information in Salesforce (i.e. lead name, phone number, firm name, etc)
What do you dislike about the product?
The emails I receive for every single call I make.
What problems is the product solving and how is that benefiting you?
Easier to provide feedback and learn from mistakes to make future calls and sales better.
Recommendations to others considering the product:
I highly recommend it for coaching purposes and even to review your own calls/demos.
Reviews my calls
What do you like best about the product?
Able to get certain words or phrases and mark them
What do you dislike about the product?
Sometimes it will miss but seems to work fine
What problems is the product solving and how is that benefiting you?
Realize where we are spending time and where we should
Gong provides tribal insight
What do you like best about the product?
Provides a platform to learn from your peers and share your knowledge
What do you dislike about the product?
Nothing to dislike. The product works very well
What problems is the product solving and how is that benefiting you?
The training capabilities and allowing different trainees to be flexible in the times that they train or shadow calls
Recommendations to others considering the product:
The product is excellent for learning by osmosis through Gong
Overall really helpful tool. Templates save my life
What do you like best about the product?
Sequences and templates save my life. I like having all the tasks centralized in one location for me to complete it on a timely manner.
What do you dislike about the product?
Not as noticeable for notifications of opened emails and upcoming tasks. I don't always use the integration into outlook because of UIUX
What problems is the product solving and how is that benefiting you?
Following up with incoming leads as well as prosecting
Recommendations to others considering the product:
use the web browser as main tasks
Gong is so helpful for my customer calls
What do you like best about the product?
How easy it is to find certain subjects that were discussed on the call
What do you dislike about the product?
For adhoc calls, although it's simple enough to add in the Gong dashboard, bc it doesn't have the salesforce contact attached, it doesn't manually add to the Salesforce account
What problems is the product solving and how is that benefiting you?
Being able to confirm the exact issue in the call, that may be missed if I was simply taking notes live.
Great tool to review calls
What do you like best about the product?
Being able to search by content + call titles makes it a very effective tool to learn and review.
What do you dislike about the product?
I haven't had enough use of the platform to have a negative experience yet, I have had some minor buffering issues where audio would cut out while it still showed the call playing.
What problems is the product solving and how is that benefiting you?
Getting new co-workers up to speed on recorded calls relevant to their specific role. It's a great resource for us to see what we can do better on calls.
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