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Valuable platform for reviews presentations and getting feedback from coaches!
What do you like best about the product?
- the ability to search on key phrases
- the ability to share calls with trainers & coaches
- the ability to share calls with trainers & coaches
What do you dislike about the product?
N/A. 'm very impressed with the platform.
What problems is the product solving and how is that benefiting you?
- better communication with managers
- ability to review calls to make sure notes and details about prospects issues are accurate
- ability to review calls to make sure notes and details about prospects issues are accurate
Recommendations to others considering the product:
Keep up the great work guys!
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Essential for my Sales Development Team
What do you like best about the product?
I'm using Gong for my Sales Development Team and it has become an essential source of analyzing our prospecting methodologies .
It allows reviewing and improving our techniques constantly.
For on boarding it is an absolute must!
The ability to search for any keyword is very powerful.
Feature requests are taken seriously and are added quickly.
It allows reviewing and improving our techniques constantly.
For on boarding it is an absolute must!
The ability to search for any keyword is very powerful.
Feature requests are taken seriously and are added quickly.
What do you dislike about the product?
I'm using Gong now for over 6 month and haven't found a single flaw.
What problems is the product solving and how is that benefiting you?
We're constantly trying to improve the SDR performance and Gong provides not only insights on call volumes but also excellent customer service.
My new hires get ramped in half of the time by just listening to calls of their peers.
When Opportunities get pushed out it very much helps to be able to go back and listen again to what has previously been discussed.
My new hires get ramped in half of the time by just listening to calls of their peers.
When Opportunities get pushed out it very much helps to be able to go back and listen again to what has previously been discussed.
Recommendations to others considering the product:
If you are keen to improve performance, gain visibility and shorten your on-boarding Gong is a perfect fit!
Life Saver for Sales
What do you like best about the product?
Gong is simple, effective, and a must-have for sales teams' improvement. The UI allows for easy navigation through recorded calls so that you can review specific points of conversation and share them with coaches, customers, or prospects. It is also a great way to measure your stats compared to peers (talk time, interactions, longest monologues, etc.). This is an incredible tool.
What do you dislike about the product?
No complaints about the current product and features, but I would like the ability to record calls that are not linked to my calendar.
What problems is the product solving and how is that benefiting you?
The biggest problem prior to having Gong was missing out on crucial details during conversations, or failing to note them for reference later. With 4 or 5 calls per day, it's easy to forget talking points, to do's, and other pieces of information that will be necessary to know in a sales cycle. Now we're able to review nearly every call and retrieve information that was missed, allowing for more targeted follow-up and a better understanding of customer needs.
Recommendations to others considering the product:
Do it - Gong makes an immediate impact, it was very clear from the start of our trial. This is the tool that has had the most positive effect on my day-to-day and making my life easier as an Account Executive.
The Best Product Ever
What do you like best about the product?
Gong's sharing features are amazing. With traditional tools like Go to meeting I have to wait hours for my session to finish before I can send it to my customers and then I have to go through hoops to be able to actually share the large file with them. Gong let's me quickly share my calls with clients or prospects right after the meeting without the administrivia.
Furthermore, Gong's breakdown of the speaking time by speaker helps me review my calls and see if I am really listening to my customer or just talking at them. This is a really powerful tool for any Customer Success Manager /Account Manager / Account Exec / SDR.
Furthermore, Gong's breakdown of the speaking time by speaker helps me review my calls and see if I am really listening to my customer or just talking at them. This is a really powerful tool for any Customer Success Manager /Account Manager / Account Exec / SDR.
What do you dislike about the product?
Would love a better "remember me" functionality but this is really minor.
What problems is the product solving and how is that benefiting you?
I am able to record all calls without having to think about it. I can easily share calls with customers, and MOST importantly - I have a great resource to learn about what I am doing right and where I can improve when working with my customers.
Recommendations to others considering the product:
Just try it for yourself - its great
Gong is a game changer for sales
What do you like best about the product?
The way it analyzes your calls for you and makes it very easy to go back and skim through all of the pertinent things in your past calls and the ability to make notes and create a conversation between colleagues around a call.
What do you dislike about the product?
Nothing, really. It might be nice to make is totally invisible instead of a very obvious "Gong" participant in your calls, but that's a minor concern.
What problems is the product solving and how is that benefiting you?
I manage a very large number of opportunities and Gong makes it possible to be able to do a quick and relevant refresher and it gives my manager the ability to listen, comment and share with others so we are constantly iterating on our process and seeing incremental improvements.
Its always 20/20 in hindsight
What do you like best about the product?
Review any customer call
Focus on key portions of the call
Make important tweaks to you r sales pitch (ie. tonality, good/bad habits)
Focus on key portions of the call
Make important tweaks to you r sales pitch (ie. tonality, good/bad habits)
What do you dislike about the product?
Not necessarily a dislike but wish we could arrange calls by opportunity stage in SFDC
What problems is the product solving and how is that benefiting you?
Business Problems: Sales Learning Enablement
Benefit: Better calls by understanding a customers needs and how they would use the platform everyday! Especially since we are creating a market from nothing!
Benefit: Better calls by understanding a customers needs and how they would use the platform everyday! Especially since we are creating a market from nothing!
Great for Personal Development
What do you like best about the product?
It's very easy for me to define and understand areas where I can improve by listening back to transcripts. I like that I can request feedback from my managers.
What do you dislike about the product?
The transcripts leave some to be desired
What problems is the product solving and how is that benefiting you?
Customer success improvement. Driving down use of filler words, understanding areas of improvement to help develop better habits.
Amazing technology to help reps sharpen their craft
What do you like best about the product?
I love how simple Gong is to use. Either review recent calls or search for a previous call. Simple to filter for which type of calls you're looking for.
What do you dislike about the product?
Honestly can't think of anything that I dislike about Gong!
What problems is the product solving and how is that benefiting you?
Gong has helped me identify talk time for me vs the prospect on the other end of the call. This has been specifically for me, as a newer rep looking to improve. I review calls where I talk more than I should be and has helped me ask more open-ended questions to make for better conversations for both myself and the person on the other end of the call.
Recommendations to others considering the product:
If you're looking for technology to help review calls/demos, look no further. Gong has exceeded my already high expectations.
Makes the life of a Salesperson so much easier
What do you like best about the product?
Love being able to go back and review my calls at 2x speed to recap my notes and learn from my mistakes. It eliminates guess work on whether or not you heard someone correctly and makes building business cases much easier. It's been a huge benefit to us.
What do you dislike about the product?
The only issue I have is that I wish there was an app to make listening on my phone easier while I'm driving.
What problems is the product solving and how is that benefiting you?
Seriously has changed our sales process by making it easier for management to review calls and give advice as well as building business cases.
I recommend Gong to everyone I know
What do you like best about the product?
I love the integration with my calendar so every meeting is automatically recorded (how many times have you forgotten to hit record on a meeting??). When reviewing recordings, I love the visualization of when and where different people on the call are speaking so it makes it easy to skip through to key parts of the conversation that I want to pay attention to. The integration with Salesforce to show the meeting links directly in the activity history of an Opp,. And then I love how it shows you the common words used in the call - especially for win/loss interviews, this can be valuable in the evaluation.
What do you dislike about the product?
The only thing I wish I could do in Gong is download the call recording as a video file, as it'd be nice to do that once in a while. But it's not a deal breaker in any way. For what I need them for, they do everything I need and I don't have any complaints. And whenever I've had questions or needed help, I love how their support chat is right there in-app.
What problems is the product solving and how is that benefiting you?
We use Gong across our entire business. Sales and Support uses it for coaching and training, as well as an easy way to share a recorded meeting with a prospect or customer, I personally love it for win/loss interviews where I may need to review a call a few times or share it with colleagues. I love it because we use Webex, it joins my call automatically, I don't have to remember to hit record, and I don't have to worry about exceeding my Webex recording limits which I do frequently.
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