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Well, that made things easier!
What do you like best about the product?
Replay Features: being able to speed up the video to 1.25/1.5/2.0x playback speed, seeing who is speaking in different times in the video, visually.
Search Features: Being able to detect keywords and conversations in different points during the call. Being able to search across many calls for keywords (Great for product manager research)
Databasing Features: Being able to save calls for further review or for training purposes at a later time.
Search Features: Being able to detect keywords and conversations in different points during the call. Being able to search across many calls for keywords (Great for product manager research)
Databasing Features: Being able to save calls for further review or for training purposes at a later time.
What do you dislike about the product?
We occasionally have some calls which are booked impromptu, which might not get recorded. (Gong needs to know about the call in a certain threshold of time in advance)
What problems is the product solving and how is that benefiting you?
We needed an automated way to record demos for training/QA/knowledge sharing purposes. Doing so in WebEx/GotoMeeting is seriously a pain in the ass. Gong made this process a cinch!
Gong has really helped bridge the gap of information between Sales/CS/Marketing!
Gong has really helped bridge the gap of information between Sales/CS/Marketing!
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Great tool for Sales!
What do you like best about the product?
I like that I can go back and listen to my previous calls to prepare for the next call. I can simply search for a word within the conversation and Gong will take me to that part of the call. It will also tell me who spoke the most, when, what cadence, and words used most for training purposes. I have been able to pick up on things that I didn't hear the first time.
What do you dislike about the product?
I do not dislike anything so far. It has been a great experience so far.
What problems is the product solving and how is that benefiting you?
Learning from previous calls on what to do better. Being able to listen to previous calls allows up where another colleague left off if they are unavailable.
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