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Gong provides tribal insight
What do you like best about the product?
Provides a platform to learn from your peers and share your knowledge
What do you dislike about the product?
Nothing to dislike. The product works very well
What problems is the product solving and how is that benefiting you?
The training capabilities and allowing different trainees to be flexible in the times that they train or shadow calls
Recommendations to others considering the product:
The product is excellent for learning by osmosis through Gong
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Overall really helpful tool. Templates save my life
What do you like best about the product?
Sequences and templates save my life. I like having all the tasks centralized in one location for me to complete it on a timely manner.
What do you dislike about the product?
Not as noticeable for notifications of opened emails and upcoming tasks. I don't always use the integration into outlook because of UIUX
What problems is the product solving and how is that benefiting you?
Following up with incoming leads as well as prosecting
Recommendations to others considering the product:
use the web browser as main tasks
Great tool to review calls
What do you like best about the product?
Being able to search by content + call titles makes it a very effective tool to learn and review.
What do you dislike about the product?
I haven't had enough use of the platform to have a negative experience yet, I have had some minor buffering issues where audio would cut out while it still showed the call playing.
What problems is the product solving and how is that benefiting you?
Getting new co-workers up to speed on recorded calls relevant to their specific role. It's a great resource for us to see what we can do better on calls.
Gong is so helpful for my customer calls
What do you like best about the product?
How easy it is to find certain subjects that were discussed on the call
What do you dislike about the product?
For adhoc calls, although it's simple enough to add in the Gong dashboard, bc it doesn't have the salesforce contact attached, it doesn't manually add to the Salesforce account
What problems is the product solving and how is that benefiting you?
Being able to confirm the exact issue in the call, that may be missed if I was simply taking notes live.
customer success manager
What do you like best about the product?
ability to search for a specific client and keywords from within the call
What do you dislike about the product?
I only use the product to review sales calls and do not have any complaints.
What problems is the product solving and how is that benefiting you?
ability to review sales call for new clients. training.
Couldn't imagine doing my job without Gong
What do you like best about the product?
It just works. Easy to use, search functionality, ease to share.
What do you dislike about the product?
No mobile app, but coming apparently. This will be great for commuters
What problems is the product solving and how is that benefiting you?
You always miss things on calls. Gong allows me to go back and refresh what happened on the last call before I start the next. Prospects feel that you are on top of the sales cycle when you remember things. Gong allows me to do that.
Recommendations to others considering the product:
Mobile app
MARKET DEVELOPMENT REP
What do you like best about the product?
WHAT I LIKE BEST ABOUT GOING HAD TO BE THE ABILITY TO SKIP TO CERTAIN PARTS OF THE CONVERSATION
What do you dislike about the product?
THERE WERE SOME CALLS THAT DID NOT GET RECORDED
What problems is the product solving and how is that benefiting you?
I DO NOT HAVE TO GO THROUGH AN ENTIRE CALL WITH A SALES REP TO ASK ABOUT CERTAIN PAINPOINTS - I CAN SKIP TO IT
Amazing
What do you like best about the product?
The information about your calls, topics covered, words used, time spent talking is unbelievable.
What do you dislike about the product?
The ability to speed up calls to chipmunk like levels isn't really helpful
What problems is the product solving and how is that benefiting you?
Evaluation of calls through automated AI
Gong at Clio
What do you like best about the product?
Being able to tag my manager on a specific part of a call for feedback.
What do you dislike about the product?
I haven't encountered anything I dislike yet. Faster call review!
What problems is the product solving and how is that benefiting you?
Customers lying! Call review for new reps
Gong Review
What do you like best about the product?
I like that you are able to go back and take notes on your call, review the call to coach yourself, and share any good tactics on calls with co-workers.
What do you dislike about the product?
At this point, I cannot find much that I dislike.
What problems is the product solving and how is that benefiting you?
Problems of forgetting to write certain notes on a call and not being able to coach yourself. Not being able to review over.
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